Serving Memphis, Little Rock, Southaven & nearby in the Tri-State Area
Friday, November 30th, 2018 by Abbey Freed
At the 2018 Christmas Party, Redeemers Group decided that instead of having individual category awards, we would start a new tradition. This tradition will be the earning of a hardhat.
1.Exude a spirit of “More is Possible”
We’ve heard it said that when you don’t know something is supposed to be impossible, everything is possible. We believe every single action can spread to something more, creating a ripple effect. The full extent of each ripple, we’ll likely never know. But we believe that by doing things differently, better, and with intention, our teammates go home at night feeling fulfilled and our customers can live better lives, experiencing peace of mind. No one told us we can’t change the world, so we will. We are believers.
2. REDEFINE INWARDS by being an exceptional teammate and live out the personal leadership standards that help hold us accountable to our customers and each other.
They represent who we will be with each other in relationship and interactions. We understand that the best way to provide remarkable experiences for customers and fulfilling work for each other as teammates is to be a united group. These standards help hold us accountable to our customers and each other.
Will operate in Corner Four relationships.
Authenticity and respect for one another are tenants
Will each own our role.
They understand that the buck stops with them. They understand that when things go wrong, rather than looking at how others contributed to that, they first look inward.
Will own the whole.
They understand that at Redeemers Group, we act on behalf of the entire company, beyond just our own job or team. We view interactions with customers as the top priority in all departments, even when the task seems better suited for another person to handle
Will trust each other’s good intentions.
There are many moving parts that make our company a success. Inevitably, we will have setbacks and communication mishaps, but we are committed to trusting that our colleagues have the very best of intentions, and that is to serve our customers and each other well. We will offer one another grace.
Will encourage direct communication with one another.
They understand that side conversations about one another deteriorate trust and culture, and they will not allow it. As a teammate has a concern with another teammate, they will encourage them to go directly to one another to discuss it and not contribute to an undercurrent created by side conversations.
Will receive feedback openly.
They understand that the only way our company grows is if the team members are growing, and that only happens through honest feedback with one another. Because they own our role, own the whole, and trust good intentions, they know that the feedback is given only to make us better.
We will be accountable to act.
There is energy and momentum created from getting things done that is infectious in an organization. Rather than finding reasons/excuses NOT to do things, they find reasons TO get things done. When they commit to a deadline or meeting time, they know it is a sign of respect to one another to actually meet that deadline.
3.They REDEFINE OUTWARDS and work towards this standard: A world where the contractor care deeply for and build long-term relationships with the customer. They see a world where the contractor does it right the first time, uses the highest quality materials, delivers a remarkable customer experience, and offers a permanent solution we can stand behind. The bar is set incredibly high, and mediocrity is simply not tolerated.
4. They are always learning and have set their own high expectations.