Job Stories

Natasha B. was having issues with a dirty crawl space beneath her home. She gave Redeemers Group a call and we were more than happy to help with this crawl space issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. Once this was completed; Natasha’s home was foundation problem free. We are thrilled that we could help Natasha and her family.

Long-Standing Concrete Cracks Addressed with Targeted Porch Repair Cracks in the front porch concrete had been present for years, raising concerns about both structural stability and curb appeal. While the broader driveway also showed signs of wear, the immediate priority was stabilizing the porch area where deterioration was most visible. Left untreated, these cracks could continue to worsen, leading to further separation, uneven surfaces, and potential safety hazards. Concrete Stabilization with PolyLevel and Crack Sealing with NexusPro The repair focused on stabilizing the front porch using PolyLevel, an advanced polyurethane foam injection system designed to lift and support sinking concrete. Once the slab was properly stabilized, all visible cracks were sealed using NexusPro, a durable, flexible sealant engineered to withstand weather changes and prevent water intrusion. This combination ensured both structural reinforcement and long-term crack protection in a targeted, efficient repair approach. Long-Term Protection and Improved Concrete Performance Using PolyLevel and NexusPro not only restored the porch’s appearance but also helped extend the life of the concrete by addressing the root causes of cracking and settlement. These industry-leading methods prevented further movement and reduced the risk of future damage, providing a cost-effective alternative to full concrete replacement. The homeowner was highly satisfied with the results and expressed continued interest in addressing additional areas like the driveway in the future. Get Expert Concrete Repair That LastsIf you’re dealing with cracked or uneven concrete, don’t wait for the problem to worsen. Contact us today to schedule a professional inspection and learn how our proven stabilization and crack repair solutions can protect your home and restore your concrete surfaces.

Severe Foundation Settlement Caused Cracked Brick, Sagging Floors, and Structural Movement Courtney M. of Russellville, Arkansas contacted our team after major foundation settlement began affecting multiple areas of her crawl space home. Large exterior brick cracks had developed near a window where the wall was visibly separating, while interior settlement had caused cracking throughout the home and noticeable floor instability. During the crawl space inspection, damaged structural framing was discovered beneath two connected bathrooms along a shared wet wall. Previous repair attempts had failed, leaving behind improperly installed carpentry work and a crushed double joist that had collapsed under the load. Because the structure was a lighter crawl space home experiencing ongoing movement, six helical piers were recommended to stabilize the failing foundation and prevent additional settlement. Crawl Space Structural Repair Included Helical Piers, Joist Replacement, and Moisture Protection Solutions The foundation repair project began with excavation around the home after crews temporarily removed a section of chain-link fencing to allow excavator access into the backyard. Shallow footings combined with soft clay soil and heavy root intrusion had contributed significantly to the structural movement beneath the home. Each helical pier required starter sections, couplings, and custom cut sections to achieve proper installation depth and pressure ratings between approximately 2,500 and 3,500 PSI. Inside the crawl space, damaged framing beneath the bathroom wet wall was removed and replaced with properly supported structural lumber to restore floor stability. Additional crawl space recommendations included SmartJack support systems, LumberKote wood treatment, and crawl space encapsulation to improve long-term structural integrity and moisture control beneath the home. Controlled Foundation Lifting Improved Structural Alignment While Protecting the Home As the helical piers were hydraulically advanced and the structure began lifting, the home responded immediately with significant improvement. Interior floors became nearly level, and several major brick cracks noticeably tightened and nearly closed. During the lifting process, crews carefully monitored the structure after hearing loud framing movement and stress noises around the windows and walls. To prevent unnecessary damage to glass, drywall, and interior finishes, the lift was intentionally stopped at a safe stabilization point after discussing conditions with the homeowner. This measured approach allowed the home to achieve substantial structural improvement while reducing the risk of cosmetic damage. The project highlighted the importance of properly engineered helical pier systems, professional crawl space structural repair, and controlled lifting techniques when repairing foundation settlement in Arkansas clay soil conditions. Schedule a Professional Foundation and Crawl Space Inspection If your home has cracked brick, sagging floors, drywall cracks, or crawl space structural damage, early foundation repair can help prevent more expensive structural problems later. Professional helical pier installation and crawl space stabilization solutions can restore support, improve structural performance, and protect your home for years to come.  

Judith S. of Prescott, AR reached out to us with concerns about sagging floors and cracked concrete throughout her property. After losing her husband and being forced to leave a rental home she had lived in for nearly 30 years, Judith purchased a new house despite its visible structural issues. Though she had already addressed some problems by replacing sections of subfloor joists, several areas still exhibited instability, especially beneath the kitchen and living room. Judith also expressed concern about standing water and previous damage under the home, compounded by limited crawlspace clearance that made encapsulation unfeasible. To correct the floor instability, Judith opted for our SmartJack system—a reliable support solution designed for crawlspaces. We installed SmartJacks underneath both the kitchen and living room areas, providing solid, adjustable support to restore floor levelness and integrity. Due to debris in the living room crawlspace, we performed additional labor to clear the area, ensuring precise placement of the support jacks. Because of the crawlspace’s restricted height and access points, installing encapsulation or a dehumidifier wasn't an option, but the SmartJacks offered immediate structural improvement without invasive modifications. In addition to stabilizing her home’s foundation, Judith chose to improve her exterior concrete. We applied PolyLevel to lift and level the carport, front steps, and walkway, eliminating trip hazards and restoring functionality to these frequently used areas. We also repaired existing cracks and added LumberKote to protect against future moisture-related damage. With a combination of targeted floor stabilization and expert concrete repair, Judith’s home is now safer, stronger, and more secure. Restore Your Home’s Foundation with ConfidenceIf you're facing sagging floors, crawlspace concerns, or uneven concrete, contact us today. Our proven solutions like SmartJacks and PolyLevel can restore safety and stability to your home—starting with a free inspection.

Homeowners Wanted Long-Term Crawl Space Protection and Moisture Control Randy S. and his wife Donna of Hot Springs Village, Arkansas contacted our team looking for long-term crawl space protection and peace of mind for the home they built in 2023. Their primary concern was preventing future moisture-related problems beneath the home and protecting the structural wood framing inside the crawl space. Although the home already had a dehumidifier installed, they understood that moisture management and wood protection would still play an important role in preserving the condition of the crawl space over time. During the inspection, several waterproofing and encapsulation options were discussed, including a CleanSpace vapor barrier system, sump pump installation, interior drainage, and LumberKote wood treatment to help defend against mold, moisture, and wood deterioration. LumberKote Application Protected Structural Framing Throughout the Crawl Space After reviewing multiple crawl space solutions, Randy and Donna decided to move forward with a comprehensive LumberKote treatment for the crawl space framing system. To help reduce project costs, they removed the remaining insulation between the floor joists prior to installation, allowing the crew full access to the wood surfaces that required treatment. During the project, crews thoroughly applied LumberKote to the subfloor, floor joists, rim band, sill plate, and main beam throughout the crawl space. The treatment was specifically designed to help protect structural wood components from moisture intrusion, mold growth, and long-term deterioration often associated with humid crawl space environments in Arkansas homes. Preventative Crawl Space Maintenance Helped Protect a Newly Built Home One of the most important aspects of this project was taking preventative action before serious crawl space issues developed. By treating the wood framing early, the homeowners were able to invest in long-term structural protection while their crawl space was still in excellent condition. Discussions during the inspection also helped the homeowners better understand how interior drainage systems and sump pumps manage water movement beneath a home, even though no system can completely stop groundwater from entering a crawl space. The completed LumberKote application added an extra layer of defense against moisture-related damage and helped provide confidence that the home’s crawl space would remain healthier and better protected moving forward. Schedule a Professional Crawl Space Inspection If your crawl space has exposed wood framing, moisture concerns, or signs of humidity buildup, early protection can help prevent costly structural repairs later. Professional crawl space treatments such as LumberKote, encapsulation systems, sump pumps, and drainage solutions can help improve moisture control and protect your home’s long-term structural integrity.

Comprehensive Concrete Lifting and Crack Sealing to Prevent Future Damage Phillip R. of Hot Springs National Park, AR reached out to us with concerns about his lakeside walkway and retaining wall. The upper retaining wall, which sits directly on top of the concrete walkway, had developed significant cracks and noticeable settlement. Compounding the issue, the walkway itself rested atop a larger retaining wall—creating a multi-layered structure vulnerable to shifting and deterioration. Years of exposure to moisture and fluctuating ground conditions had caused widespread cracking, raising both aesthetic and safety concerns. To address these issues, we removed all deteriorated wooden joints and replaced them with durable NexusPro® joint sealant, designed to provide long-lasting flexibility and water resistance. We also identified two major concrete slabs that had settled unevenly and carefully lifted them to restore a level walking surface. Every visible crack throughout the structure was thoroughly sealed to prevent further water infiltration and future damage. Although we explained that lifting certain areas might prove challenging depending on subsurface conditions, the customer appreciated our transparent approach and elected to proceed with a full, 3-part Concrete Protection System. Safety was a top priority for Phillip, especially given the walkway’s proximity to the lake. We emphasized that when wet, the sloped concrete could pose a slipping hazard—potentially leading to dangerous falls into the water. By choosing a comprehensive repair, Phillip significantly reduced this risk while also enhancing the structural integrity and visual appeal of his property. If your retaining wall or walkway is showing signs of settlement or cracking, don’t wait—contact us today for a free inspection and expert concrete repair in Hot Springs National Park and surrounding areas.  

Bob V. of Hot Springs Village, Arkansas, reached out to us with a pressing concern: water was seeping into his crawlspace and pooling along the footing. Though the crawlspace was a spacious 6 feet tall and easy to access, water intrusion was evident. It was entering through the block just above the footing and running downward, collecting in low points of the crawlspace. Bob had explored both interior and exterior waterproofing options and was worried about long-term damage to his relatively new home, built just two years ago. After assessing the situation, we recommended an interior waterproofing solution using our trusted Groundwater Protection System (GPS). We folded back the existing vapor barrier to install the system along the inside of the footing. This ensured that any incoming water would be directed into the GPS drain channel, flow efficiently into a sump basin, and be pumped out to the side yard—where all his exterior drainage is already directed. This approach effectively managed the water without attempting to block it entirely, which is nearly impossible in crawlspace environments. Instead, the system embraced the natural flow and redirected it with precision. Bob fully understood the necessity of allowing water in so it could be controlled and expelled through a proper drainage and pumping solution. He planned ahead by arranging the installation of a dedicated 110V outlet for the sump pump, and in the meantime, allowed us to use his existing small pump connected via extension cord. No additional pre-work was needed as the crawlspace was clean and ready. With a reliable system now in place, Bob’s home is protected from future water-related issues beneath the foundation. Worried about water in your crawlspace? Don’t wait for damage to happen—contact us today to learn how our Groundwater Protection System can transform your crawlspace from a hazard into a healthy, dry space.

Crawlspace Water Damage Threatened Foundation and Flooring Crystal L. of Hot Springs National Park, AR, noticed persistent water intrusion in her crawlspace and basement. Leaks from an exterior wall had begun damaging her walls and flooring, while flooding in the crawlspace created long-term risks for structural stability. She had previously explored other crawlspace repair companies but was not satisfied with their solutions or pricing. Left unresolved, this moisture problem could have led to costly foundation repairs, wood rot, and mold growth. Expert Waterproofing with Interior Drainage and Sump Pump After a thorough inspection, our team recommended a proven waterproofing solution: installing an interior drain system paired with a sump pump to direct water away from the home. We jackhammered through the solid rock foundation to properly set the pump, ensuring maximum drainage efficiency. Once the system was in place, we discharged water safely to the opposite side of the property. To further protect the crawlspace, we applied LumberKote to all exposed wood, helping shield the structure from moisture and decay. While full encapsulation will be completed later, these first steps immediately secured the home against ongoing water intrusion. Long-Term Protection with Proven Waterproofing Methods The combination of an interior drain, sump pump, and LumberKote treatment provided Crystal with immediate protection against flooding and water damage. These methods not only resolved the active leak problem but also created a foundation for future encapsulation, ensuring that her crawlspace will remain dry, clean, and structurally sound for years to come. By addressing water intrusion with the right waterproofing techniques, homeowners can avoid costly repairs, preserve property value, and create a healthier living environment. Call to Action:If your crawlspace or basement is showing signs of water intrusion, don’t wait until the damage worsens. Contact Redeemers Group today for a professional inspection and customized waterproofing solution designed to keep your home safe, dry, and protected.

Foundation Concern: Wall Cracks, Loose Trim, and Sagging Crawl Space Supports Austin and Christina N. had only lived in their Hot Springs National Park, AR home for about a year when they began noticing warning signs inside the house. Trim was becoming unattached, small cracks were forming in the walls, and the concern was serious enough that Austin was losing sleep over the possibility of major foundation problems. During the crawl space inspection, the structure was found to be in generally workable condition, but there was light moisture, minor mold, overspanned floor joists, poorly shimmed supports, and a main beam that had started to sag. These issues explained why the floors and interior finishes were beginning to move. Crawl Space Repair Solution: SmartJacks, Supplemental Beam Support, and LumberKote Redeemers Group installed a crawl space stabilization system using SmartJacks and new beam support in the most important areas of the home first, including beneath the kitchen wall, the master bedroom and bathroom walls, the main beam, and the wall shared by the children’s bedrooms. Because the homeowners were not approved for financing for the full long-term repair plan, the system was designed strategically so future SmartJacks and beams could be added later without having to move the current work. Crews also removed fiberglass insulation from the kitchen and dining area and applied LumberKote throughout the crawl space to help protect the wood framing from future moisture-related damage. Why Proper Crawl Space Stabilization Methods Mattered This Hot Springs National Park crawl space repair was important because the home’s symptoms were not just cosmetic; loose trim, drywall cracks, sagging beams, and unsupported joists can all point to structural movement below the floor system. Although large rocks prevented some SmartJack holes from reaching the full planned depth, the customer was informed during the project and was comfortable with the field adjustment. After installation, the crew achieved lift and stabilization, leveled the floors, and showed the homeowners the results with a level inside the home. Austin and Christina were extremely happy with the finished project and said they would recommend Redeemers Group and use the company again. If you are seeing wall cracks, separating trim, uneven floors, moisture, mold, or sagging beams in your crawl space, schedule a crawl space and foundation inspection with Redeemers Group. Our team helps homeowners in Hot Springs National Park, AR and surrounding areas identify the cause of structural

Doug E. of Hot Springs National Park, AR reached out to us looking for greater peace of mind regarding the stability and health of his home’s crawlspace. While the house hadn’t experienced significant foundation settlement, Doug and his family wanted to take proactive measures to protect their investment. In addition to structural concerns, they were particularly interested in mold and rot prevention, especially with colder, damper seasons on the horizon. During our inspection, we found that the crawlspace walls were constructed from plywood and that the structure, while currently stable, could benefit from future support to reinforce its long-term durability. The space offered good working clearance on the north end, but gradually tightened toward the south side, with the narrowest section measuring about 15 inches. Given the layout and Doug’s forward-thinking mindset, we recommended installing SmartJacks at a later time—after observing how the house reacts over the next winter. In the meantime, the family was eager to move forward immediately with LumberKote, a protective coating designed to combat mold, mildew, and wood rot in crawlspaces. Doug chose to proceed with the LumberKote application as the first step toward safeguarding his home’s structure. With the product applied throughout the crawlspace, the wood surfaces are now sealed against moisture intrusion, fungal growth, and deterioration. The homeowners paid by check and plan to complete final payment the same way, showing their commitment to this preventative upgrade. This thoughtful investment ensures the home is protected from rot-related issues, laying the groundwork for future structural improvements. Want to protect your crawlspace from mold and rot before problems start? Contact us today to learn how LumberKote can defend your home from moisture damage and preserve its structural integrity year-round!