Job Stories

When Tyler T. of Mountain Home, AR began noticing his kitchen and washroom floors starting to sag just a year after moving in, he knew something wasn’t right. The early signs of floor settlement pointed to underlying support issues in the crawl space. After a thorough inspection, we found the insulation was deteriorating and kitchen wiring was improperly supporting it—clear indicators that moisture and structural weaknesses were at play beneath the home. To permanently stabilize the flooring, we installed six SmartJack support posts beneath three 10-foot supplemental steel beams, reinforcing the sagging areas of the subfloor. Our team removed all compromised insulation and cleared away the unsupported wiring to ensure a safe and functional crawl space environment. Once the structural repairs were complete, we applied 2,020 square feet of LumberKote, a powerful moisture barrier coating designed to reduce the wood’s water content and prevent further rot or decay. Although full crawl space encapsulation was discussed as the ideal long-term solution, the homeowner opted to begin with LumberKote due to a recently installed HVAC system that would require removal for encapsulation. This initial step will significantly improve the crawl space conditions and preserve the structural integrity of the home. If you're seeing signs of sinking floors or moisture issues, contact us today for a free inspection and customized solution to protect your home from the ground up.

Geannie and Stan E., Nashville residents, cherish their lake house in Mountain Home, Arkansas—originally built by Geannie’s father, a federal judge appointed by President Gerald Ford. This historic family home holds deep sentimental value, but it developed serious foundation settlement on the garage side over the years. In 2004, a contractor installed piers along the interior back wall when the garage floor was still dirt, but the solution failed. Now, the garage corner has sunk further, creating a 2-inch foundation drop over a 22-foot span from front to back. Without professional intervention, this uneven garage floor could lead to more severe structural damage and reduce the home’s long-term stability. To permanently address the issue, we recommended installing eight steel push piers along the side and back of the settling garage corner. These hydraulic piers anchor into stable load-bearing soil, allowing us to lift and stabilize the structure. To ensure solid soil contact and fill voids caused by settlement, we added PolyLevel® soil stabilization to the plan. This lightweight, high-strength polyurethane foam injection provides lasting backfill support and prevents further sinking. The homeowners’ trusted contractor, Jerome, will remove and re-pour the sidewalk around the repair zone after our work is complete. Because a formed concrete wall at the base of the CMU wall wasn’t attached to the home’s footer, we’ll carefully jackhammer into it to secure pier brackets—ensuring maximum load transfer and stability. By combining push pier foundation repair with PolyLevel® injection, this Mountain Home project delivers a permanent foundation stabilization solution designed to protect a property rich with history. The plan also includes custom access covers for future maintenance, giving the homeowners peace of mind. This approach preserves both the home’s structural integrity and its sentimental value, ensuring that this cherished lake house remains a safe, stable, and beautiful retreat for generations to come. If your home shows signs of settlement—whether it’s a historic property, a lake house, or a primary residence—contact us today for a free inspection. Our expert foundation repair services in Mountain Home, AR use proven piering and soil stabilization methods to protect your home and your investment.

A cracked, settling driveway was stabilized, lifted, and protected using PolyLevel® and NexusPro®, delivering long-term safety and durability. Problem: Worsening Cracks and Dangerous Settlement Patrick A. of Mountain Home, AR—a retired Vietnam veteran—had watched his driveway deteriorate steadily over his eight years in the home. Several large cracks had spread across multiple sections, and a few areas had begun to settle by nearly an inch. The damage created uneven surfaces and trip hazards, leaving Patrick concerned that the driveway was quickly reaching a point where replacement might be the only option. A professional inspection confirmed three areas of settlement along with extensive cracking, but also revealed that the structure was still fully salvageable with the right repair approach. Solution: Precision Lifting With PolyLevel® and Full Crack Protection With NexusPro® To permanently correct the sinking slabs, our team used PolyLevel®, an advanced expanding foam engineered to lift and stabilize concrete with pinpoint accuracy. One major settlement point was located in the center of the driveway, where a cracked slab had dropped along a joint; this section was carefully lifted back into alignment. Another area—at the top left slab near the front porch—had dropped low enough to create a tripping hazard. This slab was also raised and leveled, restoring safe access to the home. After the slabs were stabilized, every crack and joint throughout the driveway was sealed using NexusPro®, a UV-resistant, long-lasting sealant designed to prevent future water intrusion and protect against further movement. Why These Methods Matter: Long-Term Stability, Safety, and Savings By addressing both the structural settlement and the widespread cracking, this project extended the driveway’s lifespan significantly and prevented the escalating damage that often leads to full concrete replacement. PolyLevel® provided a durable, fast-curing lift that won’t wash out or degrade, while NexusPro® created a protective, flexible barrier to stop water infiltration—the leading cause of slab shifting. Together, these proven solutions restored safety, improved curb appeal, and delivered the peace of mind the homeowner needed. Patrick was thrilled with the results. If you’re seeing cracks, sinking slabs, or uneven concrete around your home, don’t wait for the problem to get worse. Contact Redeemers Group today for a professional inspection and a permanent, cost-effective solution.

Comprehensive Concrete Lifting and Crack Sealing to Prevent Future Damage Phillip R. of Hot Springs National Park, AR reached out to us with concerns about his lakeside walkway and retaining wall. The upper retaining wall, which sits directly on top of the concrete walkway, had developed significant cracks and noticeable settlement. Compounding the issue, the walkway itself rested atop a larger retaining wall—creating a multi-layered structure vulnerable to shifting and deterioration. Years of exposure to moisture and fluctuating ground conditions had caused widespread cracking, raising both aesthetic and safety concerns. To address these issues, we removed all deteriorated wooden joints and replaced them with durable NexusPro® joint sealant, designed to provide long-lasting flexibility and water resistance. We also identified two major concrete slabs that had settled unevenly and carefully lifted them to restore a level walking surface. Every visible crack throughout the structure was thoroughly sealed to prevent further water infiltration and future damage. Although we explained that lifting certain areas might prove challenging depending on subsurface conditions, the customer appreciated our transparent approach and elected to proceed with a full, 3-part Concrete Protection System. Safety was a top priority for Phillip, especially given the walkway’s proximity to the lake. We emphasized that when wet, the sloped concrete could pose a slipping hazard—potentially leading to dangerous falls into the water. By choosing a comprehensive repair, Phillip significantly reduced this risk while also enhancing the structural integrity and visual appeal of his property. If your retaining wall or walkway is showing signs of settlement or cracking, don’t wait—contact us today for a free inspection and expert concrete repair in Hot Springs National Park and surrounding areas.  

Bob V. of Hot Springs Village, Arkansas, reached out to us with a pressing concern: water was seeping into his crawlspace and pooling along the footing. Though the crawlspace was a spacious 6 feet tall and easy to access, water intrusion was evident. It was entering through the block just above the footing and running downward, collecting in low points of the crawlspace. Bob had explored both interior and exterior waterproofing options and was worried about long-term damage to his relatively new home, built just two years ago. After assessing the situation, we recommended an interior waterproofing solution using our trusted Groundwater Protection System (GPS). We folded back the existing vapor barrier to install the system along the inside of the footing. This ensured that any incoming water would be directed into the GPS drain channel, flow efficiently into a sump basin, and be pumped out to the side yard—where all his exterior drainage is already directed. This approach effectively managed the water without attempting to block it entirely, which is nearly impossible in crawlspace environments. Instead, the system embraced the natural flow and redirected it with precision. Bob fully understood the necessity of allowing water in so it could be controlled and expelled through a proper drainage and pumping solution. He planned ahead by arranging the installation of a dedicated 110V outlet for the sump pump, and in the meantime, allowed us to use his existing small pump connected via extension cord. No additional pre-work was needed as the crawlspace was clean and ready. With a reliable system now in place, Bob’s home is protected from future water-related issues beneath the foundation. Worried about water in your crawlspace? Don’t wait for damage to happen—contact us today to learn how our Groundwater Protection System can transform your crawlspace from a hazard into a healthy, dry space.

Crawlspace Water Damage Threatened Foundation and Flooring Crystal L. of Hot Springs National Park, AR, noticed persistent water intrusion in her crawlspace and basement. Leaks from an exterior wall had begun damaging her walls and flooring, while flooding in the crawlspace created long-term risks for structural stability. She had previously explored other crawlspace repair companies but was not satisfied with their solutions or pricing. Left unresolved, this moisture problem could have led to costly foundation repairs, wood rot, and mold growth. Expert Waterproofing with Interior Drainage and Sump Pump After a thorough inspection, our team recommended a proven waterproofing solution: installing an interior drain system paired with a sump pump to direct water away from the home. We jackhammered through the solid rock foundation to properly set the pump, ensuring maximum drainage efficiency. Once the system was in place, we discharged water safely to the opposite side of the property. To further protect the crawlspace, we applied LumberKote to all exposed wood, helping shield the structure from moisture and decay. While full encapsulation will be completed later, these first steps immediately secured the home against ongoing water intrusion. Long-Term Protection with Proven Waterproofing Methods The combination of an interior drain, sump pump, and LumberKote treatment provided Crystal with immediate protection against flooding and water damage. These methods not only resolved the active leak problem but also created a foundation for future encapsulation, ensuring that her crawlspace will remain dry, clean, and structurally sound for years to come. By addressing water intrusion with the right waterproofing techniques, homeowners can avoid costly repairs, preserve property value, and create a healthier living environment. Call to Action:If your crawlspace or basement is showing signs of water intrusion, don’t wait until the damage worsens. Contact Redeemers Group today for a professional inspection and customized waterproofing solution designed to keep your home safe, dry, and protected.

Doug E. of Hot Springs National Park, AR reached out to us looking for greater peace of mind regarding the stability and health of his home’s crawlspace. While the house hadn’t experienced significant foundation settlement, Doug and his family wanted to take proactive measures to protect their investment. In addition to structural concerns, they were particularly interested in mold and rot prevention, especially with colder, damper seasons on the horizon. During our inspection, we found that the crawlspace walls were constructed from plywood and that the structure, while currently stable, could benefit from future support to reinforce its long-term durability. The space offered good working clearance on the north end, but gradually tightened toward the south side, with the narrowest section measuring about 15 inches. Given the layout and Doug’s forward-thinking mindset, we recommended installing SmartJacks at a later time—after observing how the house reacts over the next winter. In the meantime, the family was eager to move forward immediately with LumberKote, a protective coating designed to combat mold, mildew, and wood rot in crawlspaces. Doug chose to proceed with the LumberKote application as the first step toward safeguarding his home’s structure. With the product applied throughout the crawlspace, the wood surfaces are now sealed against moisture intrusion, fungal growth, and deterioration. The homeowners paid by check and plan to complete final payment the same way, showing their commitment to this preventative upgrade. This thoughtful investment ensures the home is protected from rot-related issues, laying the groundwork for future structural improvements. Want to protect your crawlspace from mold and rot before problems start? Contact us today to learn how LumberKote can defend your home from moisture damage and preserve its structural integrity year-round!

Doug E. of Hot Springs National Park reached out to us seeking additional stability for his home and a long-term solution to prevent mold and wood rot. Although the structure had not experienced significant settlement, Doug was proactive and wanted peace of mind before any issues could arise. His main concern was protecting the crawlspace, and he expressed immediate interest in applying a mold and rot prevention product to preserve the integrity of the home’s wooden supports. Upon inspection, our team found the crawlspace walls were constructed of plywood, a material particularly susceptible to moisture-related damage over time. The layout of the crawlspace offered ample working room near the north side, but clearance became much tighter toward the south end, narrowing to just 15 inches at its most restricted point. Despite these spatial challenges, we confirmed that conditions were suitable for applying LumberKote, our trusted wood protection product designed to seal and safeguard against fungal growth and decay. Doug chose to move forward right away with the LumberKote application to proactively protect his home’s crawlspace. While he is holding off on the SmartJack® stabilization system for now, he plans to monitor his home through the coming winter and reassess if structural reinforcement is needed. If you're looking to protect your home from mold, rot, and future damage—whether it's for peace of mind or preventive care—contact us today to schedule your crawlspace evaluation and get ahead of potential problems.

Foundation Settlement Led to Sloping Floors and Structural Weakness Donny F. of Hot Springs National Park, AR, noticed the hallway floor in his home beginning to slope shortly after installing new flooring. As a recent retiree, he wanted a lasting fix that would eliminate the uneven surface and his wife’s ongoing frustration with the visible slope. During our inspection, we found that the 2x8” floor joists had begun bowing over a 15-foot span, caused by both undersized framing and high moisture levels near 20%. This combination led to sagging floors, early signs of main beam settlement, and insulation beginning to deteriorate under the home. SmartJack System and Supplemental Beam Provided a Reliable Lift To restore the floor’s level and support the structure, our team installed three SmartJacks along with 15 feet of a Supplemental Beam. We carefully marked the sloping areas beneath the hallway, dug and filled the SmartJack footing holes with compacted stone, then set the adjustable steel columns to achieve precise lift and stability. Once the floor was raised to the customer’s satisfaction, the home’s structure was reinforced and leveled, eliminating the visible dip and preventing further settlement in the targeted section. Permanent Foundation Support and Peace of Mind This SmartJack installation provided Donny with a dependable, long-term solution to foundation settlement and floor sagging. By addressing the immediate problem area and using proven structural supports, we ensured the home’s floors remained solid and even. With options to expand future protection using additional jacks and moisture control treatments, Donny can be confident that his home will stay strong for years to come. If you’re experiencing sloping floors or foundation settlement in the Hot Springs National Park area, contact Redeemers Group today for a professional foundation inspection and a lasting repair solution.

When Larry R. of Greenbrier, Arkansas, contacted us, he shared a common concern: uneven porch slabs that had gone overlooked for some time. While he had grown used to the difference in levels, his wife was ready to see a smooth, trip-free surface on their back patio. The issue was more than cosmetic — unlevel concrete can create tripping hazards, cause water drainage problems, and diminish a home’s curb appeal. That’s why Larry knew it was time to bring in professionals who could offer a lasting solution. Our team assessed the covered patio area, which was the only section requiring work. We implemented a proven two-part concrete repair system: PolyLevel® and NexusPro®. PolyLevel, a high-density polyurethane foam, was injected beneath the sunken slabs to gently lift and stabilize them. This method is minimally invasive and cures quickly, restoring the patio’s level surface with minimal disruption. To complete the job, we sealed all joints and cracks with NexusPro, a flexible and UV-resistant sealant that prevents moisture intrusion and future slab shifting. This combination of advanced products not only solved the immediate problem but also extended the life of the concrete patio for years to come. By choosing PolyLevel and NexusPro, Larry and his wife can now enjoy a safe, seamless outdoor space that looks as good as it performs. If your concrete surfaces are uneven, cracked, or showing signs of wear, don’t wait—contact us today for a free inspection and see how we can raise your expectations.