Job Stories

Natasha B. was having issues with a dirty crawl space beneath her home. She gave Redeemers Group a call and we were more than happy to help with this crawl space issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. Once this was completed; Natasha’s home was foundation problem free. We are thrilled that we could help Natasha and her family.

Judith S. of Prescott, AR reached out to us with concerns about sagging floors and cracked concrete throughout her property. After losing her husband and being forced to leave a rental home she had lived in for nearly 30 years, Judith purchased a new house despite its visible structural issues. Though she had already addressed some problems by replacing sections of subfloor joists, several areas still exhibited instability, especially beneath the kitchen and living room. Judith also expressed concern about standing water and previous damage under the home, compounded by limited crawlspace clearance that made encapsulation unfeasible. To correct the floor instability, Judith opted for our SmartJack system—a reliable support solution designed for crawlspaces. We installed SmartJacks underneath both the kitchen and living room areas, providing solid, adjustable support to restore floor levelness and integrity. Due to debris in the living room crawlspace, we performed additional labor to clear the area, ensuring precise placement of the support jacks. Because of the crawlspace’s restricted height and access points, installing encapsulation or a dehumidifier wasn't an option, but the SmartJacks offered immediate structural improvement without invasive modifications. In addition to stabilizing her home’s foundation, Judith chose to improve her exterior concrete. We applied PolyLevel to lift and level the carport, front steps, and walkway, eliminating trip hazards and restoring functionality to these frequently used areas. We also repaired existing cracks and added LumberKote to protect against future moisture-related damage. With a combination of targeted floor stabilization and expert concrete repair, Judith’s home is now safer, stronger, and more secure. Restore Your Home’s Foundation with ConfidenceIf you're facing sagging floors, crawlspace concerns, or uneven concrete, contact us today. Our proven solutions like SmartJacks and PolyLevel can restore safety and stability to your home—starting with a free inspection.

Comprehensive Concrete Lifting and Crack Sealing to Prevent Future Damage Phillip R. of Hot Springs National Park, AR reached out to us with concerns about his lakeside walkway and retaining wall. The upper retaining wall, which sits directly on top of the concrete walkway, had developed significant cracks and noticeable settlement. Compounding the issue, the walkway itself rested atop a larger retaining wall—creating a multi-layered structure vulnerable to shifting and deterioration. Years of exposure to moisture and fluctuating ground conditions had caused widespread cracking, raising both aesthetic and safety concerns. To address these issues, we removed all deteriorated wooden joints and replaced them with durable NexusPro® joint sealant, designed to provide long-lasting flexibility and water resistance. We also identified two major concrete slabs that had settled unevenly and carefully lifted them to restore a level walking surface. Every visible crack throughout the structure was thoroughly sealed to prevent further water infiltration and future damage. Although we explained that lifting certain areas might prove challenging depending on subsurface conditions, the customer appreciated our transparent approach and elected to proceed with a full, 3-part Concrete Protection System. Safety was a top priority for Phillip, especially given the walkway’s proximity to the lake. We emphasized that when wet, the sloped concrete could pose a slipping hazard—potentially leading to dangerous falls into the water. By choosing a comprehensive repair, Phillip significantly reduced this risk while also enhancing the structural integrity and visual appeal of his property. If your retaining wall or walkway is showing signs of settlement or cracking, don’t wait—contact us today for a free inspection and expert concrete repair in Hot Springs National Park and surrounding areas.  

Bob V. of Hot Springs Village, Arkansas, reached out to us with a pressing concern: water was seeping into his crawlspace and pooling along the footing. Though the crawlspace was a spacious 6 feet tall and easy to access, water intrusion was evident. It was entering through the block just above the footing and running downward, collecting in low points of the crawlspace. Bob had explored both interior and exterior waterproofing options and was worried about long-term damage to his relatively new home, built just two years ago. After assessing the situation, we recommended an interior waterproofing solution using our trusted Groundwater Protection System (GPS). We folded back the existing vapor barrier to install the system along the inside of the footing. This ensured that any incoming water would be directed into the GPS drain channel, flow efficiently into a sump basin, and be pumped out to the side yard—where all his exterior drainage is already directed. This approach effectively managed the water without attempting to block it entirely, which is nearly impossible in crawlspace environments. Instead, the system embraced the natural flow and redirected it with precision. Bob fully understood the necessity of allowing water in so it could be controlled and expelled through a proper drainage and pumping solution. He planned ahead by arranging the installation of a dedicated 110V outlet for the sump pump, and in the meantime, allowed us to use his existing small pump connected via extension cord. No additional pre-work was needed as the crawlspace was clean and ready. With a reliable system now in place, Bob’s home is protected from future water-related issues beneath the foundation. Worried about water in your crawlspace? Don’t wait for damage to happen—contact us today to learn how our Groundwater Protection System can transform your crawlspace from a hazard into a healthy, dry space.

Crawlspace Water Damage Threatened Foundation and Flooring Crystal L. of Hot Springs National Park, AR, noticed persistent water intrusion in her crawlspace and basement. Leaks from an exterior wall had begun damaging her walls and flooring, while flooding in the crawlspace created long-term risks for structural stability. She had previously explored other crawlspace repair companies but was not satisfied with their solutions or pricing. Left unresolved, this moisture problem could have led to costly foundation repairs, wood rot, and mold growth. Expert Waterproofing with Interior Drainage and Sump Pump After a thorough inspection, our team recommended a proven waterproofing solution: installing an interior drain system paired with a sump pump to direct water away from the home. We jackhammered through the solid rock foundation to properly set the pump, ensuring maximum drainage efficiency. Once the system was in place, we discharged water safely to the opposite side of the property. To further protect the crawlspace, we applied LumberKote to all exposed wood, helping shield the structure from moisture and decay. While full encapsulation will be completed later, these first steps immediately secured the home against ongoing water intrusion. Long-Term Protection with Proven Waterproofing Methods The combination of an interior drain, sump pump, and LumberKote treatment provided Crystal with immediate protection against flooding and water damage. These methods not only resolved the active leak problem but also created a foundation for future encapsulation, ensuring that her crawlspace will remain dry, clean, and structurally sound for years to come. By addressing water intrusion with the right waterproofing techniques, homeowners can avoid costly repairs, preserve property value, and create a healthier living environment. Call to Action:If your crawlspace or basement is showing signs of water intrusion, don’t wait until the damage worsens. Contact Redeemers Group today for a professional inspection and customized waterproofing solution designed to keep your home safe, dry, and protected.

Doug E. of Hot Springs National Park, AR reached out to us looking for greater peace of mind regarding the stability and health of his home’s crawlspace. While the house hadn’t experienced significant foundation settlement, Doug and his family wanted to take proactive measures to protect their investment. In addition to structural concerns, they were particularly interested in mold and rot prevention, especially with colder, damper seasons on the horizon. During our inspection, we found that the crawlspace walls were constructed from plywood and that the structure, while currently stable, could benefit from future support to reinforce its long-term durability. The space offered good working clearance on the north end, but gradually tightened toward the south side, with the narrowest section measuring about 15 inches. Given the layout and Doug’s forward-thinking mindset, we recommended installing SmartJacks at a later time—after observing how the house reacts over the next winter. In the meantime, the family was eager to move forward immediately with LumberKote, a protective coating designed to combat mold, mildew, and wood rot in crawlspaces. Doug chose to proceed with the LumberKote application as the first step toward safeguarding his home’s structure. With the product applied throughout the crawlspace, the wood surfaces are now sealed against moisture intrusion, fungal growth, and deterioration. The homeowners paid by check and plan to complete final payment the same way, showing their commitment to this preventative upgrade. This thoughtful investment ensures the home is protected from rot-related issues, laying the groundwork for future structural improvements. Want to protect your crawlspace from mold and rot before problems start? Contact us today to learn how LumberKote can defend your home from moisture damage and preserve its structural integrity year-round!

Doug E. of Hot Springs National Park reached out to us seeking additional stability for his home and a long-term solution to prevent mold and wood rot. Although the structure had not experienced significant settlement, Doug was proactive and wanted peace of mind before any issues could arise. His main concern was protecting the crawlspace, and he expressed immediate interest in applying a mold and rot prevention product to preserve the integrity of the home’s wooden supports. Upon inspection, our team found the crawlspace walls were constructed of plywood, a material particularly susceptible to moisture-related damage over time. The layout of the crawlspace offered ample working room near the north side, but clearance became much tighter toward the south end, narrowing to just 15 inches at its most restricted point. Despite these spatial challenges, we confirmed that conditions were suitable for applying LumberKote, our trusted wood protection product designed to seal and safeguard against fungal growth and decay. Doug chose to move forward right away with the LumberKote application to proactively protect his home’s crawlspace. While he is holding off on the SmartJack® stabilization system for now, he plans to monitor his home through the coming winter and reassess if structural reinforcement is needed. If you're looking to protect your home from mold, rot, and future damage—whether it's for peace of mind or preventive care—contact us today to schedule your crawlspace evaluation and get ahead of potential problems.

Foundation Settlement Led to Sloping Floors and Structural Weakness Donny F. of Hot Springs National Park, AR, noticed the hallway floor in his home beginning to slope shortly after installing new flooring. As a recent retiree, he wanted a lasting fix that would eliminate the uneven surface and his wife’s ongoing frustration with the visible slope. During our inspection, we found that the 2x8” floor joists had begun bowing over a 15-foot span, caused by both undersized framing and high moisture levels near 20%. This combination led to sagging floors, early signs of main beam settlement, and insulation beginning to deteriorate under the home. SmartJack System and Supplemental Beam Provided a Reliable Lift To restore the floor’s level and support the structure, our team installed three SmartJacks along with 15 feet of a Supplemental Beam. We carefully marked the sloping areas beneath the hallway, dug and filled the SmartJack footing holes with compacted stone, then set the adjustable steel columns to achieve precise lift and stability. Once the floor was raised to the customer’s satisfaction, the home’s structure was reinforced and leveled, eliminating the visible dip and preventing further settlement in the targeted section. Permanent Foundation Support and Peace of Mind This SmartJack installation provided Donny with a dependable, long-term solution to foundation settlement and floor sagging. By addressing the immediate problem area and using proven structural supports, we ensured the home’s floors remained solid and even. With options to expand future protection using additional jacks and moisture control treatments, Donny can be confident that his home will stay strong for years to come. If you’re experiencing sloping floors or foundation settlement in the Hot Springs National Park area, contact Redeemers Group today for a professional foundation inspection and a lasting repair solution.

John H. of Magnolia, AR purchased his home a few years ago and recently began noticing signs of concrete settlement in his great room. After keeping a close eye on the issue for several months, he received a follow-up email from us about his former home, which prompted him to schedule an inspection for his current property. That proactive decision revealed a clear case of interior slab settlement—specifically isolated to the center of the great room—requiring prompt attention to prevent further damage. One unique challenge in this project was the home’s construction: a concrete slab foundation with floor ductwork integrated into the great room. Fortunately, the duct lines are positioned along the walls, and John provided a detailed drawing of their layout. This allowed us to plan the lift with precision, maintaining a safe 3-foot buffer from the perimeter where the ductwork runs. Since the settling is confined to the inner area of the room, our PolyLevel installation could be completed effectively without risk to the HVAC system. John was present and hands-on throughout the process, ensuring the room was prepped with all furniture pushed to the walls and remaining accessible for our crew. His attention to detail and willingness to collaborate helped ensure a smooth operation from start to finish. With the concrete lifted and level restored, John can enjoy peace of mind—and a safer, more stable great room for years to come. Dealing with uneven concrete floors in your home? Contact us today for a safe, non-invasive lifting solution designed to preserve your space and restore your foundation.

Jerry D. of Roland, AR, reached out to us after discovering new cracks forming along the front wall of his one-story office building. A previous customer, Jerry had push piers installed by our team in the past and was pleased with both the results and the crew’s performance. With plans to sell the property, he wanted to stabilize the front side of the building, which had started to settle and show visible structural damage. Our inspection confirmed that the front portion of the building was cracking and sinking, warranting additional stabilization. Given the past success with Push Pier installation and the conditions on-site, we planned for ten strategically placed piers aligned with the windows. With no obstructions—septic and AC components located safely out of the work zone and water flow directed to the opposite side of the structure—this job was ideal for a clean and efficient install. We also included one material prep charge in the scope. The customer understands our process well, including what the site will look like post-installation and how to address cosmetic crack repairs on his own. With Jerry’s trust and readiness to move forward, we’re set to stabilize the building’s front and help protect its resale value. If you're preparing to sell a property with signs of foundation settlement, contact us today for a professional inspection and expert repair plan that adds confidence—and value—to your investment.