Job Stories

Doug E. of Hot Springs National Park reached out to us seeking additional stability for his home and a long-term solution to prevent mold and wood rot. Although the structure had not experienced significant settlement, Doug was proactive and wanted peace of mind before any issues could arise. His main concern was protecting the crawlspace, and he expressed immediate interest in applying a mold and rot prevention product to preserve the integrity of the home’s wooden supports. Upon inspection, our team found the crawlspace walls were constructed of plywood, a material particularly susceptible to moisture-related damage over time. The layout of the crawlspace offered ample working room near the north side, but clearance became much tighter toward the south end, narrowing to just 15 inches at its most restricted point. Despite these spatial challenges, we confirmed that conditions were suitable for applying LumberKote, our trusted wood protection product designed to seal and safeguard against fungal growth and decay. Doug chose to move forward right away with the LumberKote application to proactively protect his home’s crawlspace. While he is holding off on the SmartJack® stabilization system for now, he plans to monitor his home through the coming winter and reassess if structural reinforcement is needed. If you're looking to protect your home from mold, rot, and future damage—whether it's for peace of mind or preventive care—contact us today to schedule your crawlspace evaluation and get ahead of potential problems.

Foundation Settlement Led to Sloping Floors and Structural Weakness Donny F. of Hot Springs National Park, AR, noticed the hallway floor in his home beginning to slope shortly after installing new flooring. As a recent retiree, he wanted a lasting fix that would eliminate the uneven surface and his wife’s ongoing frustration with the visible slope. During our inspection, we found that the 2x8” floor joists had begun bowing over a 15-foot span, caused by both undersized framing and high moisture levels near 20%. This combination led to sagging floors, early signs of main beam settlement, and insulation beginning to deteriorate under the home. SmartJack System and Supplemental Beam Provided a Reliable Lift To restore the floor’s level and support the structure, our team installed three SmartJacks along with 15 feet of a Supplemental Beam. We carefully marked the sloping areas beneath the hallway, dug and filled the SmartJack footing holes with compacted stone, then set the adjustable steel columns to achieve precise lift and stability. Once the floor was raised to the customer’s satisfaction, the home’s structure was reinforced and leveled, eliminating the visible dip and preventing further settlement in the targeted section. Permanent Foundation Support and Peace of Mind This SmartJack installation provided Donny with a dependable, long-term solution to foundation settlement and floor sagging. By addressing the immediate problem area and using proven structural supports, we ensured the home’s floors remained solid and even. With options to expand future protection using additional jacks and moisture control treatments, Donny can be confident that his home will stay strong for years to come. If you’re experiencing sloping floors or foundation settlement in the Hot Springs National Park area, contact Redeemers Group today for a professional foundation inspection and a lasting repair solution.

John H. of Magnolia, AR purchased his home a few years ago and recently began noticing signs of concrete settlement in his great room. After keeping a close eye on the issue for several months, he received a follow-up email from us about his former home, which prompted him to schedule an inspection for his current property. That proactive decision revealed a clear case of interior slab settlement—specifically isolated to the center of the great room—requiring prompt attention to prevent further damage. One unique challenge in this project was the home’s construction: a concrete slab foundation with floor ductwork integrated into the great room. Fortunately, the duct lines are positioned along the walls, and John provided a detailed drawing of their layout. This allowed us to plan the lift with precision, maintaining a safe 3-foot buffer from the perimeter where the ductwork runs. Since the settling is confined to the inner area of the room, our PolyLevel installation could be completed effectively without risk to the HVAC system. John was present and hands-on throughout the process, ensuring the room was prepped with all furniture pushed to the walls and remaining accessible for our crew. His attention to detail and willingness to collaborate helped ensure a smooth operation from start to finish. With the concrete lifted and level restored, John can enjoy peace of mind—and a safer, more stable great room for years to come. Dealing with uneven concrete floors in your home? Contact us today for a safe, non-invasive lifting solution designed to preserve your space and restore your foundation.

Garage Lintel Crack Identified Early Before Structural Failure A five-foot vertical crack above a garage opening in Paron, AR was successfully stabilized using a professional lintel repair system, preventing further damage and preserving the structural integrity of the masonry. Ben S. of Paron, Arkansas first noticed a vertical crack extending approximately five feet above the garage lintel and grew concerned about the potential for worsening damage. While the crack was significant in length, a detailed inspection confirmed there were no signs of foundation settlement, shifting, or wall bowing. This indicated the issue was isolated to the lintel area rather than a deeper structural failure. After monitoring the crack over time and confirming no additional movement during a follow-up inspection, the homeowner chose to move forward with a proactive repair solution to prevent escalation. Professional Lintel Repair System Restored Structural Integrity To address the issue, our team implemented a Phase One Lintel Repair System designed specifically to stabilize cracked brick and relieve stress above openings like garage doors. Despite weather-related delays—including rain and lightning during the initial attempt—we ensured proper installation conditions by pausing work and returning when the wall was dry and safe to repair. The crack was carefully chased out, reinforced, and sealed using materials matched closely to the existing mortar lines, maintaining both structural performance and visual consistency. The repair process was straightforward due to the absence of bowing or underlying foundation issues, allowing for efficient stabilization. Why Early Masonry Crack Repair Matters for Long-Term Home Protection Addressing lintel cracks early is critical to preventing more severe masonry failure, water intrusion, and costly structural repairs. Even when cracks appear stable, they can worsen over time due to seasonal expansion, moisture exposure, and load stress above openings. By choosing a targeted lintel repair solution, this homeowner avoided unnecessary risk and extended the lifespan of their garage structure. Professional evaluation and repair ensure that the root cause is properly identified and treated—not just cosmetically covered. Get Expert Help for Brick Cracks and Lintel Repairs If you’ve noticed cracks forming above your garage or windows, don’t wait for them to grow into larger structural issues. Contact our team today for a professional inspection and customized repair plan. Early intervention saves time, money, and protects your home’s value.

Jerry D. of Roland, AR, reached out to us after discovering new cracks forming along the front wall of his one-story office building. A previous customer, Jerry had push piers installed by our team in the past and was pleased with both the results and the crew’s performance. With plans to sell the property, he wanted to stabilize the front side of the building, which had started to settle and show visible structural damage. Our inspection confirmed that the front portion of the building was cracking and sinking, warranting additional stabilization. Given the past success with Push Pier installation and the conditions on-site, we planned for ten strategically placed piers aligned with the windows. With no obstructions—septic and AC components located safely out of the work zone and water flow directed to the opposite side of the structure—this job was ideal for a clean and efficient install. We also included one material prep charge in the scope. The customer understands our process well, including what the site will look like post-installation and how to address cosmetic crack repairs on his own. With Jerry’s trust and readiness to move forward, we’re set to stabilize the building’s front and help protect its resale value. If you're preparing to sell a property with signs of foundation settlement, contact us today for a professional inspection and expert repair plan that adds confidence—and value—to your investment.

Crawl Space Water Intrusion on a Hillside Lot (Roland, AR) Jill and Scott C. in Roland, Arkansas had experienced crawl space water problems almost from day one. Their walk-in crawl space measured over 12 feet high at the entry and tapered to roughly 8 feet at the front wall, where hillside runoff naturally settled and seeped inside. Although a vapor barrier and dehumidifier were present, those measures only managed humidity; they did not stop bulk water intrusion or relieve hydrostatic pressure against the foundation. Interior Perimeter Drain (French Drain) with Dual SuperSump® Systems We installed an interior perimeter drain along the front wall and extended it 5 feet around both corners to capture lateral flow before it reached the floor. Laser level measurements confirmed the subgrade fell several inches from the wall’s midpoint toward each corner, so we placed a SuperSump® at both ends to collect and pump water efficiently. Following best practices, the system was set in clean stone with filter fabric, and the pumps were outfitted with airtight lids and check valves; discharge lines exited through the side walls and ran downhill beyond the landscaped lawn into native grass for safe dispersion. This configuration actively removed incoming water, reduced hydrostatic pressure, and protected framing, insulation, and indoor air quality—even during heavy storms. (Battery backup and freeze protection are available options based on homeowner preference.) Smart Discharge Routing & Line Extensions for Long-Term Foundation Protection Beyond the primary waterproofing, we redirected nuisance water that had been soaking soil near the home. The HVAC/dehumidifier condensate (≈1½″) and the raised-patio ice machine drain (≈2–2½″) were extended out the back, past the lawn, into native grasses so moisture dispersed away from the foundation. By managing both seepage and secondary discharge sources, the home’s crawl space stayed dry, the yard remained stable, and the risk of wood rot, mold growth, and settlement decreased—delivering durable protection for this hillside property in the Little Rock metro and Pulaski County.

Cracked Pool Deck and Surface Deterioration Raised Concerns Before Home Sale Mark R. of Benton, Arkansas contacted our team after noticing cracking and surface deterioration around the concrete pool deck at his home. As he prepared to sell the property, improving the condition of the pool area became important for both appearance and long-term buyer confidence. The concrete surrounding the pool had developed widespread flaking and peeling across the surface along with approximately 100 feet of visible cracks throughout the deck. During the inspection, the homeowner was informed that while the existing flaking concrete could not be reversed, the cracks and joints could still be professionally sealed to help prevent additional water intrusion and future deterioration. NexusPro Crack Repair Helped Protect the Pool Deck From Further Damage To address the damaged concrete areas, crews applied NexusPro joint and crack sealant throughout the pool deck system. The repair included sealing the numerous cracks around the pool area as well as a crack located within the grout line of the retaining wall nearby. Because pool decks are constantly exposed to water, sunlight, and seasonal temperature changes, sealing vulnerable cracks plays an important role in limiting moisture penetration beneath the concrete surface. The type of concrete around the pool deck allowed the NexusPro material to lay smoothly and bond effectively, creating a cleaner and more durable finished appearance throughout the repaired areas. Pool Deck Sealing Improved Protection and Presentation of the Outdoor Space Although the existing flaking and peeling surface could not be cosmetically restored without replacement, sealing the cracks helped stabilize the affected areas and reduce the likelihood of worsening separation or water-related damage over time. Addressing the visible cracking before listing the property also helped improve the overall presentation of the outdoor living space while demonstrating preventative maintenance to future buyers. The completed repair provided a cleaner, more maintained appearance around the pool while helping extend the usable life of the existing concrete deck. Schedule a Professional Pool Deck Inspection If your pool deck has cracking, joint separation, or surface deterioration, early repairs can help prevent more extensive concrete damage later. Professional crack sealing and joint protection solutions can help improve the appearance, durability, and longevity of your outdoor concrete surfaces.

Identifying the Structural Risk This project began with a serious concern: the homeowner’s concrete back patio, which supported two weight-bearing columns for the roof awning, had begun cracking and settling. As the concrete shifted, the columns started pulling away from the home—creating a legitimate risk that the structure could break loose from the house. During inspection, the issue was confirmed as early-stage settlement affecting the patio slab, along with cracking that threatened both stability and long-term safety. Stabilizing the Patio With Proven Concrete Repair Methods To correct the settlement and restore structural integrity, the team used precision polyurethane injections to lift and stabilize the patio slab. This method filled voids beneath the surface and returned the slab to a secure, level position. Small cracks across the surface were then permanently sealed with NexusPro®, a durable joint and crack sealant designed to withstand weather and movement. During the visit, the homeowner also discussed a three-part repair option for their driveway to address future concerns. Why These Repair Techniques Matter Polyurethane lifting and NexusPro® sealing provided a long-lasting solution that protected the home from further structural shifting. These advanced methods stopped the columns from pulling on the house, prevented additional cracking, and ensured that the patio could once again support the overhead awning safely. By choosing these modern repair technologies, the homeowner protected both the safety and value of their property. Protect Your Home From Concrete Settlement If you’ve noticed cracking, sinking, or shifting concrete around your home, don’t wait for the damage to escalate. Contact Redeemers Group today for a professional evaluation and reliable, long-term repair solutions.

Sunken Driveway and Soil Erosion Threatening Structural Integrity A homeowner in Benton, AR experienced significant driveway instability caused by soil erosion and mole tunneling beneath the slab, creating voids and sections of sinking concrete. The issue posed a real risk to the driveway’s structural integrity and long-term durability. A comprehensive Concrete Protection System (CPS), including PolyLevel lifting and NexusPro joint sealing, was successfully installed to stabilize, lift, and protect the driveway from further damage. Identifying the Problem: Driveway Voids from Erosion and Mole Activity Pat G. noticed worsening conditions in his driveway, where moles had tunneled beneath the concrete and water erosion had washed away supporting soil. This combination created hidden voids and led to visible sinking, especially near the carport where the slab had dropped several inches. Additionally, poorly managed water runoff from two downspouts contributed to ongoing soil displacement. The presence of wooden control joints further weakened the structure, increasing the risk of cracking and long-term deterioration. Left unaddressed, these issues could have resulted in costly replacement instead of repair. Proven Solution: PolyLevel Injection and Concrete Protection System (CPS) To restore and stabilize the driveway, a two-part Concrete Protection System was implemented. PolyLevel foam injection was used to fill voids beneath the slab and lift sunken sections back toward their original position, successfully correcting two major problem areas. Given the driveway’s relatively thin 4-inch slab, precision application—including a free-shot technique—was critical to achieving lift without causing additional stress. Cracks and joints were then sealed using NexusPro, a durable, flexible sealant designed to prevent water intrusion and future erosion. Wooden control joints were removed as part of the process to improve long-term performance. Importance of Water Management and Long-Term Protection Beyond structural repair, addressing the root cause of the problem—water intrusion—was essential. Buried downspout extensions were installed to redirect water away from the driveway, significantly reducing the risk of future erosion. Combined with sealing and stabilization, this approach ensured a longer-lasting repair and helped protect the homeowner’s investment. Proper water management and void filling are critical components in preventing recurring driveway settlement issues. Fix Driveway Voids Before They Become Costly Replacements If your driveway is sinking, cracking, or showing signs of voids caused by erosion or pests, it’s time to act. Early intervention with solutions like PolyLevel and joint sealing can restore stability and prevent expensive replacements. Contact a concrete repair specialist today to schedule an inspection and protect your driveway for years to come.

Linda N. of Alexander, AR called us out with very specific expectations and a clear understanding of what she wanted—and what she didn’t. Though she originally received a broader proposal, she ultimately chose a scaled-back project focused solely on structural stabilization under her existing CleanSpace system. Our task: install eight SmartJacks and 20 feet of supplemental beam to support critical load-bearing areas, while carefully preserving and restoring the vapor barrier. Four SmartJacks, along with the new beam, were placed under the middle wall where the access door leads into the taller portion of the crawlspace. The remaining four jacks were installed under the main beam in the basement area, where crawlspace height ranges between one and three feet. All components were custom-fitted to these tight conditions. The CleanSpace was already installed throughout, so we carefully cut it where necessary to place our jacks, then folded it back and sealed it cleanly with tape—ensuring the vapor barrier remained intact and visually neat. Linda had previously asked that we also touch up a few minor loose areas in the existing CleanSpace as part of the project. We honored that request at no extra cost, using a little extra labor and tape to reinforce the small sections in question. While detail-oriented and demanding, Linda was cooperative throughout—and in the end, she received the exact structural support she needed, without compromising the integrity of her existing encapsulation system. Need to reinforce your crawlspace without tearing up your vapor barrier? Call us today for precise, professional SmartJack installation tailored to your home’s unique structure and needs.