Job Stories

Check out this INSANE PolyLEVEL job that our crew completed!! Christopher R.,of Olive Branch, MS, decided that after years of letting his driveway settle and crack, it was FINALLY time to give Redeemers Group a call! As you can see in the pictures attached, the driveway hadn't just settled by a few centimeters, some parts settled INCHES!  Shane and his crew were able to get incredible lift on this driveway, filing in cracks with NexusPro as they went. The finishing touch for this PolyLEVEL job was a solid powerwashing. Not only does the driveway look great, but the PolyLEVEL will outlast the life of the concrete, so Christopher won't have to worry about anymore settling!  This job site is so neat to see as a before and after, but it also serves as a testiment to the question. "Why are you waiting?" Little problems turn into bigger problems as time goes on. The best time to act is now!! 

Mr. Winston and his wife have worked hard for 32 years.  They have worked hard for everything they have, so for them, quality is paramount.  Mr. Winston thought that his concrete driveway may be too far gone for repair.  It was cracking and sinking, and he was prepared for the worst: a complete tear out and a new driveway.  He called on Redeemers Group and we sent Tyler out to inspect and assess the situation.  Mr. Winston was pleased to hear that his driveway could absolutely be saved, along with the thousands of dollars it would cost for a new drive way. Tyler explained how our PolyLevelTM Injection system worked and what could be done to save the driveway.  Mr. Winston eagerly scheduled the work to be done. It was now up to Tommy and crew to bring this driveway back to life.  Tommy knew that he would first need to stabilize the concrete slab.  This meant filling all voids underneath the concrete left by water intrusion.  Then he would need to lift and level the parts of the driveway that had sank.  PolyLevelTM is the go-to system for these problems.  Our PolyLevelTM foam is injected under the slab, filling all voids and lifting them back into proper position. After this was done, it was time for protection from future damage.  This is done by first, filling in all joints and cracks with our NexusProTM joint and crack sealant.  NexusProTM diverts the water and keeps it from getting beneath the concrete to erode the soil.  Finally, our SealantProTM was applied to the surface of the concrete, providing ultimate protection from the elements. All three of these products combined makes up our 3 Part Concrete Protection System, which comes with a 5 year warranty against future damage. Mr. Winston was amazed by the results.  His demand for quality was met and he was quite impressed.  He can rest assured that his driveway is stable and protected.  We at Redeemers Group take great pride in providing each customer with the remarkable experience they deserve.   If you are having trouble with your concrete, foundation, crawlspace or basement, call or click today for a free, no-obligation inspection.

This customer knew that rain was a problem for her home, but until she asked Redeemers group, a local crawl space specialist, to come look, she did not know HOW much of a problem it really was.   The rainwater intrusion was very significant; it cause not only flooding in the crawl space, but also would lead to wood rot, which in turn was causing her floor joists, main beam and subfloor to fail.All hope was not lost, however. After our System Design Specialist diagnosed the problem, our Crawl Space team rolled out and install a sump pump, drainage system, and smart pipe to guard the crawl space against water getting into and staying in the crawl space. Then, we full encapsulated the crawl space, and installed a de-humidifier,  which meant we would stop moisture from getting into the air and rotting the wood in the crawl space!

Betty T. of Oxford, MS was frustrated with her concrete slab foundation issues.  Her home was only 2 years old when she began to experience foundation troubles.  Her home was built on uneven ground with tree roots and debris underneath the slab.  This meant failing soil, a settling foundation, a sunken room, and windows and doors that could not function.  The windows and doors were a major concern for Betty because of her daughter with special needs.  Betty needed reassurance that all doors and windows functioned properly in case of emergency. What’s worse?  She trusted another company to fix her foundation issues and this work, which was guaranteed, failed.  When she tried to get the company to honor the guarantee, she discovered that they are now out of business.  Luckily, she found Redeemers Group. Ryan, one of our Inspectors, went to visit Betty with two things in mind. First, he wanted to fully and permanently resolve her foundation issues and give Betty the peace of mind she deserved.  Next, he wanted to redefine Betty’s experience while dealing with a contractor and show her that honesty, integrity, and compassion still exist in our business.  After Ryan walked her through the solution and all processes involved, Betty agreed with the findings, and the work was set to begin. It was now up to Chet and his crew, who were tasked with handling this foundation project.  They installed our Push Pier system in order to stabilize the sinking room.  Not only was this the most effective solution, but it is also permanent.  Push Piers offer the much-needed stabilization without further disturbing the soil.  Along with the Push Piers, the crew used our PolyLevelTM system.  Injecting PolyLevelTM underneath the concrete works to fill voids and stabilize the foundation in places where piers cannot go.  PolyLevelTM was also used to level her concrete patio.   It is jobs like this that reinforce the Redeemers Group mission: to redefine.  Betty was let down by a few poor contractors who did subpar work and left her frightened about the well-being of her daughter.  We are proud to have been there for Betty and to make sure that her home is safe, and her foundation is secure.

Cecelia's home was on a slab foundation. Many years of water intrusion into the slab and surrounding concrete meant her house had met a terrible fate: shifted soil. The shifted soil under Celia's home caused her foundation to sink into the voids, and become unstable. What once felt like terra firma had become a a muddy mess! Cracks began to appear through the middle of her bricks and inside her walls, two dangerous signs of foundation failure! Luckily, she knew she could call Redeemers Group. Her System Design Specialist crafted her the perfect system to accomplish three things: 1) Stabilize her home, for good. 2) Level her concrete and keep it from shifting further. 3) Divert the water so it would stop causing the soil beneath her concrete and slab foundation to wash away! Redeemers Group performed the work, all without even using an excavator! Her small backyard and lovely azaleas meant we got to use extra care when stabilizing her home. Luckily, her friendly dog was there all day to keep the production crew company.Redeemers Group successfully installed push piers to stop the shifting in the affected area of the foundation, injected poly under her sunken concrete and finally, used nexus to seal the joints and cracks in her walkways. Thank goodness Cecelia called Redeemers Group :)

An old Midtown Memphis home has been rehabbed over the last year in order to become a SafeFamiles home starting this month. Towards the end of their rehabbing process, the home’s owner asked us to take a look at the settlement issues that were very apparent around and throughout the home. Upon inspection, we did find that quite a bit of work needed to be done to stabilize the home. Many of the typical signs of settlement could be found: the windows were pulling away from the brick, vertical, horizontal, and stairstep cracking was throught the brick exterior, and a significant amount of deterioration had occured at many of those points. We could also see that there had been a few attempts to patch over the exterior cracking, however, the house continued to settle making that effort futile.  Because of the amount of work needed to both stabilize AND attempt to lift back to level, the homeowner chose to simply stabilize the home and not to worry about lifting back to level. It is important to note that because the home was being rehabbed, the new interior sheetrock, flooring, etc. hide some of the aesthetic flaws that could be seen. On the exterior, they planned to repaint the brick which would hide some of the exterior flaws from settlement. Often times, homeowners do want to attempt lift, where possible, to help with those aesthetic flaws from settlement. After our Specialist determined that push piers were the appropriate solution for this particular home, our crew was able to successfully make the home stabile.  9 push piers were installed around the home’s perimeter. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth.  We did not attempt a lift back to level with this home, as it would have required approximately 3-4 more push piers in order to do so. The team leader placed the piers around the perimeter of the home, spacing them appropriately to achieve stabilization.  In this case, the homeowner is happy the home is now safe, and can used used for the SafeFamilies program in Memphis. 

It’s not every day our crew sees snakes falling from the sky!! Lead foreman Kiel Davis sent a picture of a snake and told us he’s never seen his crew member Antonio move as fast as he did when it fell out of the floor joists!! The snake was taken care of, and no one on our team was injured! It sure gave the crew a good laugh, or for Antonio, a good scare!!  

Foreman Shane Garrett messaged our whole team in our Slack messages after one of his jobsites! He was so proud of the PolyLEVEL job he had just completed, which was a void fill of 5 feet long and 1 and a half deep!! He captioned these pictures "Poly Art". We love when our foreman get excited about their work and want to show it off to the rest of the team. You go Shane!! 

Foreman Shane Garrett shared some jobsite pictures with everyone, showing himself crawling completely under a driveway! He captioned it “winter is coming”, due to the FREEZING temperatures that Memphis has been experiencing. Shane completed a PolyLEVEL job on the driveway, but not without a few laughs from the team!! Foreman Dylan and Production Manager Ty also joined in on the fun, claiming that crawling under a concrete driveway that could collapse at any given minute, is why women statistically live longer than men.

Erin from Memphis TN, who was referred to Redeemers Group, gave us a call to set up a free on-site estimate. She needed a new exterier entrance door for her crawl space. Our system design specialist Jay went out to her home and gave her a proposal for our Turtl Crawl Space Door and Entry System. Our installation team installed The Turtl, which will protect her crawl space from getting wet, and will not let any critters in.