Job Stories

Uneven Floors and Termite Damage in a 1960s Home When Mary M. and her husband purchased their 1968 Covington, TN home, they quickly realized that many issues had been hidden during a flip. Over time, they noticed the floors becoming uneven, especially in their son’s bedroom where the floor gave way when walked across. As first-time homeowners planning to stay at least 10 years, they knew the problems would only get worse if left unaddressed. A closer crawl space inspection revealed severe termite damage to a main support beam, which was causing the sagging floors and threatening the long-term safety of the home. Sagging Floor Repair and Crawl Space Reinforcement To restore stability, our team replaced 10 feet of the rotted main beam supporting the load-bearing wall between the living and dining rooms. We also installed a 10-foot supplemental beam and two SmartJack® supports to permanently stabilize the floors in their son’s bedroom. In addition, a 12-foot floor joist was sistered to reinforce weakened wood, and the entire area was treated with LumberKote for added protection. The crawl space repair solutions available through Redeemers Group made it possible to complete the work efficiently, thanks to over two feet of clearance in the crawl space. Immediately after installation, the homeowners noticed a dramatic improvement—floors felt solid, level, and no longer sagged underfoot. Protecting the Home for the Future This project not only corrected the immediate structural issues but also safeguarded the family’s home for years to come. With a new baby on the way, Mary and her husband gained peace of mind knowing their home was safe and stable. We also recommended additional services to protect their investment, including chimney stabilization, a full crawl space encapsulation to control moisture, and future bathroom renovations to address hidden structural concerns. By choosing professional foundation repair, the homeowners ensured their property’s value, safety, and comfort for the future. If you’re in Covington or the greater Memphis area and notice sagging floors, bouncy joists, or termite damage, don’t wait for the problem to get worse. Schedule your free crawl space inspection today and let our experts design a lasting solution to protect your home and family.

Penny and Mike from Williston TN, who met us at a home show, called Redeemers Group to set up an appointment for a free on-site estimate. They wanted their crawl space water proofed and sealed. Jay, our systems design specialist, went out to their home to provide a quote for crawl space water proofing and encapsulation. Our installation team installed our WaterGuard System, which will capture the water before it enters the crawl space and bring it to a sump pump. A SuperSump Sump Pump System was installed, which will pump the water outside and away from the foundation. Lastly they installed our CleanSpace Encapsulation System, which will prevent any moisture or bad smells from coming up into their home.

Louise noticed that the exterior concrete in her driveway was extremely cracked and hazardous. She decided to give Redeemers Group a call and we were able to get that issue resolved. We also installed the PolyLevel® system which uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. Louise finally has a stable driveway and we are more than happy to be able to get this issue resolved.  

David R. of Oakland, TN needed help with his driveway.  He recently had a sewage pipe replaced where it washed out the soil underneath his driveway.  The concrete began to fail because of the lack of stabilization.  David had only lived in the house for three years and he, like most of us, just wanted to enjoy his front yard.  In order to do that, he needed concrete leveling. David took his problems to the internet where he discovered Redeemers Group. Our Inspector, Justin, went to Oakland to help David with his concrete problem.  He quickly determined the best solution to precisely and permanently address the issue. Eager to finally be able to enjoy his front yard, David readily agreed with the solution and the work was scheduled. It was time for the concrete leveling experts Tommy and Dalton to come in and work their magic.  They were able to lift and level the cracked and sunken portions of the driveway by injecting our PolyLevelTM into the voids.  Next, they repaired the cracks using our NexusProTM Crack Repair System, ensuring that further damage would not occur. David could finally start to create the front yard that he wanted and we at Redeemers Group are glad we could accommodate him. It’s jobs like this that let us know that we can truly succeed at redefining our industry!    

Targeted Concrete Crack Repair Resolved Visible Damage and Trip Hazards A homeowner in Oakland, TN addressed visible driveway cracks and minor settlement issues through professional concrete crack repair using NexusPro sealant. The work eliminated trip hazards, restored a smooth surface, and improved curb appeal while helping protect long-term property value. The project focused on repairing only the affected areas, providing a cost-effective solution without full driveway replacement. Concentrated Driveway Cracks Created Appearance and Safety Concerns The driveway had multiple cracks primarily along the left side, with most of the center and right sections remaining in good condition. A small settled area created a noticeable tripping hazard and drew attention to the surface unevenness. Although the overall driveway structure was sound, the cracking was consistent with normal concrete movement and moisture intrusion, which can expand over time if not properly sealed. The homeowner’s goal was to improve appearance and resale value while staying within a defined budget. Professional Crack Chasing and NexusPro Sealant Delivered Durable Results Approximately 87 linear feet of driveway cracks were repaired using industry-proven preparation and sealing methods. Each crack was mechanically chased to create a clean repair channel, then wire-wheeled and blown out to remove debris and ensure proper adhesion. A high-performance NexusPro polyurea crack sealant was applied, tooled smooth, and broadcast with sand before excess material was removed. These steps were critical to blocking water intrusion, maintaining flexibility through temperature changes, and producing a smooth, visually consistent finish that blended with the surrounding concrete. Schedule a Driveway Crack Repair Inspection in Oakland, TN Concrete cracks rarely stay small and often worsen when exposed to moisture and seasonal temperature changes. Professional driveway crack repair can extend the life of your concrete, improve safety, and enhance curb appeal before replacement becomes necessary. Contact us today to schedule an inspection and learn how expert concrete repair solutions can protect your investment.

Soil Erosion Beneath the Driveway Threatened Concrete Stability and Property Value Eric W. of Oakland, Tennessee contacted our team after soil erosion began creating a large void beneath the driveway near the walkway and garage area. Over time, water runoff had washed away supporting soil underneath the concrete, causing sections of the driveway to settle and creating concerns about long-term stability. Since Eric plans to sell the home within the next two years, protecting the property’s value and preventing visible concrete damage became a major priority. In addition to the void beneath the driveway, several driveway joints and cracks had started allowing water intrusion that could continue worsening the erosion beneath the slab if left untreated. PolyLevel Injection Restored Support Beneath the Driveway Slabs To permanently address the washout beneath the concrete, crews used PolyLevel injection technology to fill the large underground void and restore support beneath the affected slabs. After stabilizing the soil conditions, the driveway concrete was carefully lifted and brought back to a near-perfect level position. NexusPro joint and crack sealant was then applied throughout the driveway and walkway areas, including the garage joint and several vulnerable crack locations where water intrusion had been contributing to the erosion problem. As part of the drainage improvements, the crew also installed a buried downspout extension beneath the sidewalk to redirect water discharge safely away from the driveway and surrounding concrete surfaces. Concrete Repair and Drainage Improvements Helped Protect Long-Term Home Value One of the most important aspects of this project was correcting the underlying water management issue before the erosion caused larger concrete failures or more expensive repairs. By combining PolyLevel void filling, concrete lifting, joint sealing, and drainage improvements, the repair helped stabilize the driveway while reducing the risk of future washout beneath the slabs. Addressing the problem early also helped improve the overall appearance and functionality of the concrete surfaces, which can play an important role in maintaining curb appeal and resale value. The completed repair left the driveway stabilized, level, and better protected against future settlement caused by water intrusion. Schedule a Professional Concrete Leveling Inspection If you notice sinking concrete, erosion beneath your driveway, or expanding cracks around your home, early repairs can help prevent costly replacement projects later. Professional concrete lifting, void filling, joint sealing, and drainage correction solutions can stabilize your concrete surfaces and help protect your property value for years to come.

This customer was plagued by cracks in the wall, uneven floors and even some cracks in the ceiling! Yikes! Luckily, Redeemers Group was able to help. Our concrete installed PolyLevel to ensure this customer would remain on solid ground for years to come. The high density foam filled the voids beneath the home that had caused the settlement and cracking in the foundations. Floors were elevated to meet back up with walls, and cracks in the ceiling were stopped in their tracks.

Samuel B is a recently retired man that loves to fish. He had lived in his home for almost 20 years. He first started noticing some cracks near his doorways and in his brick a few years ago. Samuel unfortunately waited a few years before trying to find help. The cracks continued to grow and spread through his home. The settlement got worse and worse, and eventually he couldn't even use his front door.Finally he called Redeemers Group! We installed Helical Piers on the North East corner of the house, the Southside corner of the garage and the Southernmost side of the property. We also installed a Push Pier through the front porch to make the front door usable again. Then, we placed a Slab Pier is near the master bath doorway, which is also at the North East corner of the house. The Slab pier even got some PolyLevel so backfill the void and ensure it stays in places permanently. The other interior areas that got PolyLevel are the hallway bathroom door, near the front door (where the Push Pier went), opposite the stairs where the foyer and living room meet, and in the laundry room just inside the garage door.All in all, Samuel B purchased a comprehensive system that stabilized his entire house!  A home that just a few years ago, he began to fear would completely fall apart.Thank goodness we could help Samuel! Now he can enjoy the rest of his retirement with peace of mind provided by his Redeemers Group stabilization system.

John M. of Myrtle, MS and his wife were having concerns regarding their home. The back corner of the home has cracked and settled.  They are the original owners of the home. They’ve lived here for more than 20 years and have no plans to move. This is their forever home. Their back porch was also sinking.  They spend a lot of time on their porch and to keep enjoying the view from that porch, they needed to get this resolved.  They tried to have this addressed about 10 years ago, but the company they contracted with installed inferior products.  The problem remained and that company went out of business. We designed a solution that will permanently stabilize both their back porch and their home.  First, we used our PolyLevel® Concrete Injection System to lift and level the porch.  We also sealed all joints and cracks with our NexusPro® Sealant.  We used our push pier system to address the foundation settlement happening with the house.  Our push piers are driven deep into the earth until they meet what is called load bearing strata.  This is the point in which the piers can go no further and rest on this stable soil.  They are attached to the house and pressurized, pushing against the load bearing strata until the house begins to lift.  This is will permanently stabilize their home and ensure that no further settlement will occur in that area. John and his wife are very pleased with the results, stating: “Chet, Brian, Mike & Randy were very knowledgeable about their work and worked well together. They were very respectful and included us in decisions. We would highly recommend this company for your needs.”  We are thrilled to have given them the peace of mind of knowing that their home is stable, and they can enjoy their back porch forever.  

John M. of Myrtle, MS had been dealing with recurring floor settlement issues along a hallway in his home, despite having support work done a few years earlier. While temporary fixes had been attempted, the floor continued to sag, prompting John to seek a long-term, reliable solution. Having previously trusted Redeemers Group to install push piers on the corner of his home—a project he and his wife were extremely satisfied with—he reached out again for expert guidance. Our team conducted a thorough inspection and identified that the previous contractors had altered the original structural supports by replacing columns with block columns and a 6x6 beam. Unfortunately, these makeshift supports had begun settling, contributing to the ongoing issues. To permanently resolve the problem, we proposed removing the inadequate supports and installing eight SmartJacks and 55 feet of steel supplemental beam beneath the central beam of the home. Additionally, another five SmartJacks and 40 feet of steel beam were needed to stabilize the west-side beam supporting the master bedroom, bathroom, and living room. John asked us to remove the old material from the crawlspace so he could dispose of it himself. During the inspection, we also found high mold concentrations at the front of the crawlspace and recommended LumberKoat to protect and preserve the wooden framing. While there were signs of settlement near the back door and foundation wall, and we recommended five push piers with angle iron for reinforcement, John opted to hold off on pier installation for now, considering reframing the door himself. If your floors are sinking or sagging despite past repairs, don’t settle for short-term fixes. Contact Redeemers Group today to schedule a professional foundation inspection and protect your home from further damage.