Job Stories

Rosemary B. of Pine Bluff, AR was having problems with her floors.  There were some spots that were bouncy, and she knew that floors were supposed to be sturdy, with no spring in them.  This is a definite symptom of foundation problems.  After searching the web, she discovered Redeemers Group.  She quickly booked a free inspection to try to get to the root of the problem. Spencer, one of our specialists, took the trip to Pine Bluff to inspect and diagnose the problem.  After inspecting Rosemary's crawl space, Spencer was quickly able to spot the issue.  Her joists were rotted, moldy, and broken.  This was caused by moisture.  Moisture and water infiltration is one of the worst things that can happen to a crawl space.  The first issue caused by moisture in mold.  Mold in the crawl space can quickly make it's way into the home and contaminate the air we breath.  This is potentially hazardous and can cause health issues.  Second, water and moisture causes wood to rot.  Homes are supported by wooden joists, and rotted wood quickly becomes broken wood.  This causes sagging and bouncing floors, malfunctioning doors and windows, as well as interior and exterior wall cracks.  Spencer was able to explain this to Rosemary and show her how Redeemers Group could permanently fix her foundation problems and the work was scheduled. Crawlspace and foundation expert Juan and his crew arrived in Pine Bluff ready to help Rosemary.  Their mission was to stabilize her home.  The first thing they needed to do was to replace the broken joists.  Then they installed our SmartJackTM system to lift and level the home back into proper position.  This also put an end to her bouncy floors.  Redeemers Group is glad to have had the opportunity to help Rosemary.  Her home is stabilized and she is excited that she no longer needs to worry about her foundation.  Remarkable experiences is what we strive to provide, and we are ready to give you the same care and quality. If you are experiencing problems like these, Call or Click TODAY!  

Our customer, Reene H, noticed that her floor was sinking in one part of the home. Redeemers Group was more than happy to help with this!  To solve this issue, we used our SmartJack® system. The system supports loads of more than 60,000lbs. The SmartJack® system provides solid support for sagging and undersized beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. We also installed the PolyLevel® system which uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. We were more than happy to help this family with their sinking floor. 

Ken W. of Ward, AR had a pool installed eight years ago and recently began noticing issues with the surrounding concrete. Cracks and sinking joints around the pool deck were becoming a concern, particularly near the steps where movement was most visible. After discussing a range of repair options, Ken decided to focus on addressing the most urgent areas to prevent further damage and ensure safe use of the pool area. Our team performed targeted PolyLevel® injection and joint sealing along the left side of the pool, beginning from the staircase and extending about two feet down toward the corner of the concrete deck. Additionally, we treated the first expansion joint to the right of the stairs by stabilizing approximately 12 inches on either side. These precise repairs were designed to halt ongoing settlement and eliminate trip hazards in the most heavily trafficked section of the deck. Ken opted to complete this portion of the project for now, choosing a cost-effective solution while keeping the door open for future repairs if needed. With the most vulnerable sections stabilized, his pool area is now safer and more structurally sound. If your pool deck is cracking or sinking, contact Redeemers Group today for a customized concrete repair plan that fits your needs and budget.

Donna R. had noticed that the foundation of her home was unstable. She hired other contractors over the years, but the foundation issue would not go away. Donna and her family even decided to try to work on these issues on his own, but these solutions were only temporary. Redeemers Group was happy to help Donna secure her home’s foundation. In order to resolve this issue, we get used the the push pier system. When soils are unable to bear the load of the structure on top of it, that structure must sink downwards into the ground. This is true with homes, concrete floors, chimneys, and many other structures. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position. Once this was completed; Donna’s home was foundation problem free. We are thrilled that we could help Donna and her family.

When these Shae and Andrew C. of Searcy, AR invested in their property, they expected long-term stability and peace of mind. However, after six years of ownership, they noticed their pool deck had begun settling in multiple areas, raising concerns about both safety and property value. The most significant issue had developed where two six-foot brick columns were causing the slab to sink, putting stress on the surrounding structure. Recognizing the potential risks of further movement, they sought a professional solution to restore stability and prevent additional damage. To address these structural concerns, our team installed helical piers to support and tip the brick columns back toward the wall, helping to reestablish their proper alignment. Additionally, we reinforced the bottom of the slab with angle iron for enhanced durability. The foundation was lifted and leveled to restore a uniform surface, and permanently stabilized to prevent further movement. A small section of fencing was temporarily removed for accessibility, though this process was quick and straightforward. Beyond structural repairs, we ensured long-term protection by applying a high-performance three-part Concrete Protection System. This included sealing all joints and cracks, as well as securing the pool coping to prevent water infiltration and further shifting. By reinforcing these key areas, this repair project not only restored the integrity of the pool deck but also safeguarded the homeowner’s investment for years to come. With expert techniques and durable materials, we provided lasting peace of mind and a solution that enhanced both safety and property value.

Barry G. of Searcy, AR contacted us after purchasing a home with a pool that had seen better days. The pool itself wasn’t a major factor in his decision to buy, and he initially debated whether to repair the surrounding concrete deck or fill the pool in entirely. Our initial inspection revealed widespread settlement around the pool deck, with the worst settling on the East side near the home. Barry’s biggest concern, however, was at the South end of the deck—where a diving board once stood. While the concrete surface had minimal cracking for its size, the uneven sections posed safety issues and detracted from the yard’s appearance. After taking time to consider his options, Barry reached out months later for a second inspection and updated proposal. We found that the condition had remained stable, with no new signs of movement or cracking. Confident in the long-term value of a proper repair, Barry decided to invest in restoring the pool deck and opted for our full-service solution. Our team completed the project using our proven 3-Part Concrete Protection System: PolyLevel™ to lift and level the settled slabs, NexusPro™ to seal joints and prevent future water intrusion, and SealantPro™ to protect the surface from moisture, stains, and UV damage. The result is a smooth, durable, and safe poolside space that enhances the beauty and usability of Barry’s backyard. Dealing with sunken or cracked pool deck concrete? Contact us today to schedule your inspection and see how our 3-Part CPS can restore your outdoor spaces!  

Tim B. of Searcy, AR contacted us with concerns about cracking and settling concrete near a critical area of his property—where underground electrical and telephone lines run alongside a culvert, approximately 40 feet from the end of his driveway. While the concrete hadn’t shifted dramatically yet, early signs of sinking and multiple cracked joints signaled a growing issue. Tim wanted to address the damage now to prevent future hazards and ensure full use of his five-year warranty. Our crew began by carefully backfilling the 40-foot section to provide stable support beneath the concrete. We then repaired and levelized three 18-foot-long joints in the affected area, using our two-part concrete repair system. This included precision lifting and stabilization followed by professional crack and joint sealing. Throughout the job, we remained mindful of the nearby utility lines to ensure a safe, non-invasive process. Tim later reached out to expand the scope, requesting additional crack repairs to ensure a consistent, long-lasting finish. The result was a safer, smoother driveway entrance—restored without the need for major demolition. Tim now has peace of mind knowing that the repaired section is stabilized, protected, and backed by a five-year warranty. He’s also planning to address the remainder of his driveway in the future, knowing he can count on our team for long-term concrete protection. Notice cracking or sinking in your driveway? Don’t wait for it to get worse. Call Redeemers Group today to schedule a free inspection and protect your concrete with our proven repair systems and industry-leading warranties.

Frank W. had noticed that the foundation of his home was unstable. The crack on the outside of his home continued to grow. He hired other contractors over the years, but the foundation issue would not go away. Frank decided to give Redeemers Group a call to help with this issue. The first task that was completed was to install piers to support the foundation of the home. When soils are unable to bear the load of the structure on top of it, that structure must sink downwards into the ground. This is true with homes, concrete floors, chimneys, and many other structures. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position.

Problem: Years of Wear and Structural Damage to the Driveway After six years of home improvement projects, the homeowner in Batesville, Arkansas, turned his attention to his heavily damaged driveway. The concrete had developed extensive four-inch cracks running through the center and spreading outward, creating both visual and structural issues. These deep fractures not only affected the driveway’s appearance but also threatened its long-term stability, making it a clear priority before tackling other planned home improvements like crawl space encapsulation and lintel repair. Solution: Professional Repair and Resurfacing with a 3-Part Concrete Protection System Our team implemented a comprehensive 3-Part Concrete Protection System to repair, resurface, and reinforce the driveway. Each step was designed to restore structural integrity, prevent further cracking, and improve surface appearance. The repair process included sealing and stabilizing the damaged sections, resurfacing the concrete for a smooth, uniform finish, and applying a protective coating to guard against future wear and moisture intrusion. This method not only repaired the visible damage but also created a lasting foundation built to withstand years of use and environmental stress. Results: Long-Lasting Protection and a Satisfied Homeowner The transformation was remarkable. The formerly cracked, uneven surface was restored to a clean, durable finish that greatly enhanced the home’s curb appeal. The homeowner and his wife were thrilled with the results, noting how much better the property looked after the installation. The 3-Part Concrete Protection System proved its value—delivering strength, longevity, and peace of mind. Ready to restore your driveway?Don’t wait until small cracks turn into costly repairs. Contact Redeemers Group today to learn how our Concrete Protection and Resurfacing Systems can give your driveway—and your home—the lasting protection it deserves.

Foundation Failure in a New Addition Bobby H. of Batesville, Arkansas contacted us after discovering significant cracks forming across the concrete slab of a recently poured home addition. Although the main home showed no settlement, the new add-on—which served as both an office and a safe room—had begun to sink, dropping roughly 2.5 inches along its west side. Cracks appeared 14 feet from the northwest corner and 20 feet from the southwest corner, clear indicators that the additional weight of the safe room had overwhelmed the lightly supported slab. Left unaddressed, this failing foundation would have continued to worsen, threatening the structure, usability, and overall property value. Precision Piering Solution to Halt Settlement After a detailed inspection, we recommended full structural protection using a piering system designed to stabilize and support the entire addition. The homeowner selected an economical and effective configuration of 11 piers: three along the north side, four on the west side, and four on the south side. Despite obstructions such as an AC unit and fencing, our team planned around them without requiring removal of the HVAC system, and the homeowner arranged for a portion of the fence to be taken down. Access challenges along the backside required careful excavation, with three locations reaching depths over six feet. Every pier was properly installed and pressurized to 5,000 psi to ensure long-term load support. Why Proper Foundation Methods Matter Although lift could not be achieved due to soil conditions and the depth of settlement, the pier system permanently stabilized the structure and prevented further sinking. This project illustrates why engineered foundation support—installed with correct pressure, depth, and placement—is essential for heavy additions such as safe rooms. By addressing the problem early and using proven stabilization methods, the homeowner protected their property’s value, ensured safety, and restored confidence in the structural performance of their new space. Protect Your Home From Foundation Problems If you’re seeing cracks, uneven floors, or signs of settlement in your addition or slab, don’t wait. Contact us today for a professional inspection and a customized stabilization plan that safeguards your home and investment.