Job Stories

Crawl Space Foundation Problems in a Historic Memphis Home In an 1890-built home in Memphis, the owner noticed sagging, spongey floors and widening gaps between the baseboards and hardwood flooring—signs of serious structural issues requiring professional crawl space repair. Beneath the house, several piers had collapsed over time, allowing the floors to dip and the walls to crack, especially around the dining room and kitchen. The crawl space—tight and filled with old ductwork—made repairs challenging, but the damage needed attention to protect the home’s integrity and preserve its historic charm. SmartJack Installation for Reliable Crawl Space Stabilization To permanently reinforce the structure, our team installed a system of SmartJack crawl space supports, designed to restore strength to aging foundations. In the dining room, we installed three SmartJacks and 15 feet of steel I-beam; in the living room, four SmartJacks and 20 feet of I-beam provided additional stabilization. SmartJacks are part of Redeemers Group’s trusted foundation repair solutions, built to address settlement and structural concerns in homes of all ages. Each galvanized steel column can support over 60,000 pounds, providing lasting strength and stability. While full leveling wasn’t possible due to the home’s hardwood construction and age, the installation successfully stabilized the foundation and delivered noticeable lift. Why Crawl Space Stabilization Protects Your Home’s Legacy This project demonstrates the importance of professional floor stabilization in older homes. By reinforcing the foundation with SmartJacks, the homeowner resolved sagging floors, restored balance, and safeguarded more than 50 years of family memories in his beloved home. For this Memphis homeowner, the project was about more than structure—it was about preserving legacy and peace of mind for years to come. If you’ve noticed sagging floors, cracks near your baseboards, or soft spots in your crawl space, don’t wait for the problem to worsen. Contact Redeemers Group, your Memphis crawl space repair and foundation stabilization experts, for a free professional inspection today.

Stephen and Shelly C. of Lakeland, TN have been noticing drywall cracks inside the home for many years.  They also started to appear in the exterior brick outside.  This was a problem because they wanted to repaint and refresh the home now that their kids had moved out.  They knew that foundation settlement could be the issue, so they called Redeemers Group. Foundation specialist Cam went out to Lakeland to inspect the home.  He discovered what Stephen had suspected; the foundation was settling.  Cam was able to design a permanent solution for the home that would include our push pier system as well as our PolyLevelTM concrete injection system. Now, typically people think of the concrete poly injections as a solution for exterior concrete.  This is correct for the most part.  But PolyLevelTM is often used in conjunction with piers. Lifting a house back to its original position can leave voids in the soil beneath.  PolyLevelTM is used to backfill those voids to be sure that no other settlement issues arise.   Foundation expert Chet and his crew were tasked with completing this project.  They removed the landscaping to dig the holes.  This was tricky because there were irrigation lines running where they needed to dig. They were able to move these lines, install the piers, and get the irrigation set back into place.  Piers were placed around the front and the east side of the house, around to the back.  There was no way to get any heavy equipment to the back of the house without causing damage to the landscaping, so those holes were dug out by hand. After the piers were set and pressurized, it was time for concrete expert Dalton and his crew to backfill with the PolyLevelTM injection.  They used great care to insure minimal damage to the interior floors.  After these injections, the house was fully, and permanently stable.  Mr. and Mrs. C. are very pleased with the results. They can now carry on with their home updates without worry.  They even left a 5 star rating and glowing review of the process and the crew!  

Lucy S. had noticed cracked foundation and doors and windows that were not closing. Lucy tried to search for solutions to this problem, but nothing seemed to work. Redeemers Group was more than happy to help her and her family resolve this issue. To solve their foundation settlement issue, Redeemers Group installed slab piers and performed a lift procedure on the home. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position. Now, Lucy will be able to enjoy her home knowing that their foundation issues are repaired.

Corey C. of Munford, TN, an active-duty military member, contacted us to address serious moisture issues in the basement located beneath his garage. After living in the home for a couple of years, Corey noticed that the space resembled a rainforest—damp, humid, and occasionally plagued by standing water. White fuzzy mold had begun to grow on the drywall near the staircase, raising health and structural concerns. With plans to transform the area into a functional cellar, Corey needed a lasting waterproofing solution. To eliminate moisture and reclaim the basement, we implemented a two-stage waterproofing system along the CMU block wall perimeter. A high-capacity sump pump was installed beneath the staircase, paired with a professional-grade dehumidifier to control humidity levels year-round. We lined the 8-foot-tall walls with CleanSpace® wall vapor barrier, creating a sealed, mold-resistant environment. As part of the installation, the original stairs were removed—something Corey had anticipated, as he plans to replace them with custom steel stairs that accommodate the new discharge line routing. Because the staircase begins at grade level, we designed the discharge line to exit above the stair platform and continue through the adjacent concrete sidewalk, extending just a few feet beyond it for optimal drainage. Corey’s proactive planning and our waterproofing expertise have set the stage for a complete basement transformation. If your basement feels more like a swamp than a storage space, contact us today to schedule a free waterproofing evaluation and reclaim your home’s potential.

Shane, Courtney, and Buford took on this PolyLEVEL job for a front walkway in Collierville, TN! The homeowner, Gloria D., began to realize her front sidewalk and walkway leading to her house was not only settling but was also creating a trip hazard for her neighbors. She made the call to Redeemers Group, and we were able to give her a free inspection, deciding that her best option would be for a PolyLEVEL injection to be done! There was a walkway leading from the home’s front door, down to the sidewalk that had been installed by the town of Collierville. Shane’s team had to monitor many aspects of this project to fulfill a full lift.  One corner on the final slab had not settled as far down as the other three corners, so one member of the crew had to physically jump up and down on the slab to maintain the slab’s position. The crew went above and beyond to insure this home owner the perfect lift. The team also made sure any “blowout’ of the foam from under the slab did not seep into the home owner’s grass. Buford and Courtney diligently removed any of the excess foam. After all three slabs were lifted, the team completed a thorough clean up, complete with sweeping the sidewalk, removing any excess foam, and sanding the small holes that had to be drilled for the injections. The Redeemers were able to complete her project, leaving her sidewalk level once again, almost as if it was brand new!!

Curt B. of Collierville, TN and his wife had lived in their charming 1920s home in the Collierville Historic District for three years when they began to notice subtle but concerning structural issues. The wall dividing their kitchen and coffee room showed signs of settlement, and the coffee room floor had become noticeably bouncy. Preserving the character and craftsmanship of the original hardwood flooring was a top priority, so Curt contacted us to explore options that would correct the underlying structural issues without disturbing the home's historical integrity. Our inspection revealed significant challenges. The area in question was difficult to access due to multiple tight crawlspace entries and ductwork congestion. Once we reached the affected zone, we discovered that the floor joists beneath the 5x10 coffee room were rotted and cracking. The main beam featured five boards—three of which were deteriorating—while the two exterior boards had been previously scabbed and remained intact. To avoid tearing through the antique flooring, we proposed a minimally invasive solution: sistering the two failing joists, installing two standalone supports on each side of the main beam, placing a 5-foot supplemental beam, and adding one SmartJack® under the coffee room for added stabilization. By reinforcing the existing structure from below, we were able to stabilize the coffee room floor and prevent further settlement—all without removing a single plank of the original 1920s hardwood. Curt and his wife can now enjoy their home with restored confidence, knowing the integrity of their historic space has been preserved. Plans are also underway to apply LumberKote® to the original portion of the home to protect against moisture and future deterioration in the crawlspace. Own a historic home with structural concerns? Get expert solutions that protect your home’s charm—schedule your free inspection today and stabilize without compromise!

Why Was This Pool Deck Sinking? Homeowner Russel J. of Collierville, TN noticed his pool deck concrete was sinking and pulling away from the pool coping. This issue is common when soil beneath a pool deck shifts due to poor compaction, erosion, or seasonal moisture changes. A sinking pool deck is more than cosmetic—it creates trip hazards, drainage issues, and can lead to expensive structural damage around the pool if ignored. Russel needed a safe, permanent repair that would stabilize the slab without lifting it out of grade. How Does PolyLevel® Foam Fix a Sunken Pool Deck? Our team recommended PolyLevel® foam injection, a modern alternative to mudjacking for concrete leveling and stabilization. Unlike heavy cement-based mixes, PolyLevel® uses a lightweight, waterproof foam that expands beneath the slab to fill voids and permanently support the concrete. Because Russel requested no lift, the foam was applied only to stabilize the deck. To protect the pool coping, we also applied NexusPro® joint sealant. Unlike standard caulk, NexusPro® is UV-resistant, flexible, and designed to last years without cracking or peeling—keeping joints watertight and preventing future erosion. Why Are PolyLevel® and NexusPro® the Best Methods? This repair stabilized one side of Russel’s pool deck, sealed the coping joints, and prevented further settlement. By choosing PolyLevel® over mudjacking, Russel avoided adding weight to already unstable soils, while NexusPro® provided long-term sealing against water intrusion. These methods work especially well in Tennessee’s climate, where soil movement is common. If left untreated, a sinking pool deck can worsen over time, leading to water pooling, uneven slabs, and costly pool structure damage. Russel was very pleased with the results and gained peace of mind knowing his backyard is safe, stable, and attractive for years to come. If your pool deck is sinking, cracking, or pulling away from the pool, don’t wait for it to become a safety hazard. Contact us today for a free pool deck inspection in Collierville, Memphis, Germantown, and nearby areas. Get expert concrete repair solutions designed to last with PolyLevel® foam injection and NexusPro® sealant.

Randy M. noticed that his crawlspace was damp and could possibly cause mold. He gave Redeemers Group a call before the issue worsened. One of the first components of this project was to install SmartSump pump system The SmartSump™ comes equipped with a cast-iron Zoeller® primary pump with the option of adding an UltraSump® Battery Backup Sump Pump. This sump pump is designed to fit with the CleanSpace® liner and has a sump alarm to ensure you always are aware of any water in your crawl space Install SaniDry CX Air System to keep humidity low. The SaniDry Sedona offers giant performance in a small package. It's the world's most efficient, high-performance dehumidifier, without a bulky heat exchange core. The Sedona easily fits in small crawl spaces, yet has a powerful blower to effectively dry large crawl spaces. Mold and mildew are common in crawl spaces, but the Sedona keeps the relative humidity below 55%, so mold won't stand a chance. As a high-efficiency ENERGY STAR® certified dehumidifier, the Sedona removes more moisture (100 pints per day) for less electricity cost than conventional models. We also installed the CleanSpace® System which separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-mil poly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. Finally, we installed our EverLast™ Crawl Space Door. The doors are created with ½" thick solid plastic, and they will never rust, rot, or need paint. Sturdy knobs allow for easy access and ensure a tight seal for many years to come. Randy M. and his family are now able to enjoy their home with a damp crawl space! 

Gary had been experiencing persistent moisture issues in the crawlspace of his home, which was originally built around a singlewide mobile home. The concern was especially high regarding potential wood damage in the front portion of the crawlspace where the wooden framing was exposed and unprotected. The back section, still part of the original mobile home, remained covered with black plastic and was not part of the current repair scope. To address the moisture intrusion and protect the structural integrity of the exposed wood, our team applied LumberKote to the front part of the crawlspace. This protective coating serves as a moisture barrier, significantly reducing the risk of wood rot and mold development. The back half of the crawlspace remained untouched due to its existing protective sheathing, allowing us to focus on the area most at risk. In addition to sealing the wood, we installed a targeted interior drain system along the entire front wall and the top 20 feet of the northwest wall. A sump pump was strategically placed in the lower corner near the access door, with a buried discharge line to redirect water away from the foundation. This comprehensive waterproofing solution ensures long-term crawlspace dryness and improved air quality in Gary’s home. Protect your home’s foundation today—contact us for expert crawlspace moisture solutions and LumberKote applications.  

A settling sunroom and failing concrete joints created structural concerns for a Cordova homeowner. Redeemers Group resolved the issue by stabilizing the compromised slab with precision lifting and protecting the surrounding concrete using long-lasting joint sealant, preventing further deterioration and preserving the home’s value. Sunroom Settlement Identified and Verified The homeowner in Cordova, TN reached out after noticing that the recently added sunroom at the back corner of the home appeared to be dropping. Visual inspection from the deck confirmed the issue, and interior zip-level readings showed the corner had settled approximately 0.4–0.6 inches. Although the original plan included installing helical piers for permanent foundation stabilization, the homeowner ultimately opted to focus on repairing the slab next to the sunroom instead. With limited access due to surrounding decks, fencing, and downspouts, careful planning was required to determine the best path forward. Targeted Concrete Lifting and Joint Protection Delivered The project shifted to a PolyLevel® repair, using high-density expanding foam to lift and re-support the slab beside the sunroom. This method allowed the team to restore the slab’s position with precision while avoiding invasive excavation. Even though cracks were present around the pool deck, the homeowner chose not to address them and instead prioritized protecting the driveway. Our crew sealed all driveway joints—along with key areas near the pool deck—with NexusPro®, ensuring those vulnerable seams were protected from water intrusion, soil washout, and seasonal movement. Long-Term Benefits of PolyLevel® and NexusPro® Methods By combining PolyLevel® stabilization with NexusPro® joint sealing, the repair delivered long-term durability and prevented further settling or cracking. These solutions cure quickly, support heavy loads, and extend the life of surrounding concrete, making them ideal for homeowners who want lasting results without major disruption. The completed project provided a more stable environment around the sunroom and strengthened the driveway’s resilience against future damage. If you’ve noticed uneven floors, sinking slabs, or widening concrete joints around your home, now is the time to act. Contact Redeemers Group today to schedule a professional evaluation and get proven, customized solutions that protect your property for years to come.