Job Stories

Michael H. of Germantown, TN—an orthopedic surgeon who understands the importance of stable, even surfaces—reached out to us for help with his concrete driveway and pool garage area. Several joints and cracks were forming, and one section of the driveway in particular had begun to deteriorate significantly. Michael wanted a comprehensive solution that would protect his investment and restore the look and feel of his property. Our team recommended and applied our 2-Part Concrete Protection System (CPS), which includes the precision lifting power of PolyLevel® and the long-lasting sealant NexusPro®. This powerful combination allowed us to lift and stabilize sunken areas and seal joints and cracks across all the concrete surfaces. In the one heavily damaged spot on the driveway, we advised the customer up front that while NexusPro® would improve the appearance and function, the broken-up condition may limit the results—and he appreciated the honest expectation. The final outcome was a safer, more uniform driveway and pool garage area, with professional joint and crack sealing that will help prevent future wear and water damage. Michael was pleased to see his property looking sharp and protected, backed by a system designed for longevity. Cracked or sunken concrete around your home? Schedule your free inspection with Redeemers Group today and ask about our 2-Part Concrete Protection System—engineered to restore stability, safety, and curb appeal that lasts.

This homeowner wasn’t concerned with the condition of the crawl space until the water and humidity issues began to affect the beautiful wood flooring in the downstairs on the home. They started to notice rippling in some places of the flooring. In others, the boards were expanding and contracting with the changes in dampness below them. One picture shows where boards started to come up altogether. Our inspector found that the crawl space needed to be fully encapsulated. The system included drainage matting, Cleanspace liner, a Sani Dry sump pump, and a dehumidifier. Click here to learn more about how all of these parts of the encapsulation system work together, and why they are all necessary. In the end, the homeowner was pleased that any water that would enter the crawl space would be diverted to the sump before it can cause problems, and the dehumidifier would keep the air conditioned in an appropriate manner. They were further pleased that as the system began working, and the flooring began to dry out from the underside, some of the aesthetic issues with the hardwood floors went away.

Harry D. and his wife Ann of Germantown, TN built their house 43 years ago. They have been married for a little over 50 years and are well into their 80's.  It has become hard for Harry to move around the driveway because of the unevenness. They are entering the time in their lives when it’s time to think about downsizing and selling their home. They know that repairing the driveway will allow them to sell quickly and receive full value for the home.  This is the original driveway, and it is in great condition. Since their house is on the top of a hill, they included a retaining wall during the home’s construction, and their driveway comes up to the side of this wall. Ann has had anxieties about this getting worse. After a thorough inspection, we proposed a permanent solution for the driveway. Harry and Ann loved this and were excited to finally solve their issues.  Ann talked to our specialist for about an hour, telling him about all the work that Harry had poured into the house over the last 40+ years. Recalling when the home was built, they had appliances and wood that were being stolen, so Harry would sleep in the back of a station wagon for weeks with a gun to protect their investment. This has made it difficult for Harry to think about downsizing and letting the house go. Ann is ready to move on, but for Harry to make the move, the next place must be perfect. Our concrete crew, led by concrete expert Tommy, used our PolyLevelTM Concrete injection system to lift, level, and stabilize the driveway.  They also filled all cracks and joints with our NexusProTM crack and joint sealant.  This will keep water from penetrating beneath the concrete, causing soil erosion.  This concrete repair job has given Ann the peace of mind that she deserves.  She can be confident the driveway is stable and isn't going anywhere.  Harry can be sure, whether he decides to stay or go, that his driveway is safe.  

Check out this INSANE PolyLEVEL job that our crew completed!! Christopher R.,of Olive Branch, MS, decided that after years of letting his driveway settle and crack, it was FINALLY time to give Redeemers Group a call! As you can see in the pictures attached, the driveway hadn't just settled by a few centimeters, some parts settled INCHES!  Shane and his crew were able to get incredible lift on this driveway, filing in cracks with NexusPro as they went. The finishing touch for this PolyLEVEL job was a solid powerwashing. Not only does the driveway look great, but the PolyLEVEL will outlast the life of the concrete, so Christopher won't have to worry about anymore settling!  This job site is so neat to see as a before and after, but it also serves as a testiment to the question. "Why are you waiting?" Little problems turn into bigger problems as time goes on. The best time to act is now!! 

Mr. Winston and his wife have worked hard for 32 years.  They have worked hard for everything they have, so for them, quality is paramount.  Mr. Winston thought that his concrete driveway may be too far gone for repair.  It was cracking and sinking, and he was prepared for the worst: a complete tear out and a new driveway.  He called on Redeemers Group and we sent Tyler out to inspect and assess the situation.  Mr. Winston was pleased to hear that his driveway could absolutely be saved, along with the thousands of dollars it would cost for a new drive way. Tyler explained how our PolyLevelTM Injection system worked and what could be done to save the driveway.  Mr. Winston eagerly scheduled the work to be done. It was now up to Tommy and crew to bring this driveway back to life.  Tommy knew that he would first need to stabilize the concrete slab.  This meant filling all voids underneath the concrete left by water intrusion.  Then he would need to lift and level the parts of the driveway that had sank.  PolyLevelTM is the go-to system for these problems.  Our PolyLevelTM foam is injected under the slab, filling all voids and lifting them back into proper position. After this was done, it was time for protection from future damage.  This is done by first, filling in all joints and cracks with our NexusProTM joint and crack sealant.  NexusProTM diverts the water and keeps it from getting beneath the concrete to erode the soil.  Finally, our SealantProTM was applied to the surface of the concrete, providing ultimate protection from the elements. All three of these products combined makes up our 3 Part Concrete Protection System, which comes with a 5 year warranty against future damage. Mr. Winston was amazed by the results.  His demand for quality was met and he was quite impressed.  He can rest assured that his driveway is stable and protected.  We at Redeemers Group take great pride in providing each customer with the remarkable experience they deserve.   If you are having trouble with your concrete, foundation, crawlspace or basement, call or click today for a free, no-obligation inspection.

Mr. and Mrs. G. of Olive Branch, MS reached out to us after noticing significant settling and cracking in the concrete surrounding their back patio and pool deck. After living in their home for over 20 years, the once-stable surfaces had begun to shift, creating both aesthetic and safety concerns. The area near the back door had also experienced noticeable settling, with cracks forming along the joints. Understanding the importance of a long-term solution, we evaluated the extent of the damage and recommended a comprehensive repair approach to restore stability and prevent further deterioration. To address the issue, we implemented PolyLevel™, a lifting and leveling solution for the sunken concrete, ensuring a smooth and even surface throughout the patio and pool deck. Additionally, we used PolyLevel™ for void fill to stabilize the affected areas, reinforcing the structural integrity of the space. The broken and settling concrete near the back door was carefully lifted and stabilized, with all necessary joint and crack repairs completed for a seamless finish. We also removed aging wood control joints to enhance durability and prevent future shifting. While we discussed applying SealantPro™ for added protection, the family opted to schedule that service for the summertime. If you're experiencing similar settling or cracking in your concrete surfaces, now is the time to take action. Our expert team specializes in lifting, leveling, and stabilizing concrete to restore both safety and appearance. Contact us today for a consultation and let us help you protect your investment with long-lasting solutions!  

Problem: Driveway Settlement and Washout Damage In Olive Branch, Mississippi, homeowner Scott S. faced a serious issue with his driveway sinking due to soil washout from a neighbor’s misdirected downspout. Over time, the erosion caused sections of the concrete to settle unevenly, creating trip hazards and drainage concerns. The customer, a medical professional preparing for a new baby, wanted to address the issue safely and effectively while being mindful of timing and budget. The Redeemers Group team identified significant binding and deep settlement that required specialized lifting techniques to correct without causing structural stress to the concrete. Solution: Expert Concrete Lifting and Stabilization Our skilled installation crew completed the driveway repair with precision and care. Using advanced concrete lifting methods, the team raised the sunken sections to restore proper grade and stability. Despite the challenges of deep settlement and binding, the project achieved a significant improvement in leveling while maintaining the integrity of the slabs. The team prioritized both safety and long-term results, carefully balancing lift pressure to avoid damage. Upon completion, the homeowner was pleased with the outcome and appreciated the effort to achieve the best possible lift without compromising the structure. Importance: Protecting Property Value and Preventing Future Erosion This project demonstrates how expert concrete repair can make a lasting difference in both safety and home value. By correcting the settlement and addressing the root cause of erosion, Redeemers Group helped prevent further washout and structural issues. Proper concrete lifting not only restores curb appeal but also ensures long-term protection against recurring foundation or drainage problems. If your driveway or sidewalk is uneven, sinking, or showing signs of erosion, contact Redeemers Group today for a free inspection and lasting repair solutions.

This customer knew that rain was a problem for her home, but until she asked Redeemers group, a local crawl space specialist, to come look, she did not know HOW much of a problem it really was.   The rainwater intrusion was very significant; it cause not only flooding in the crawl space, but also would lead to wood rot, which in turn was causing her floor joists, main beam and subfloor to fail.All hope was not lost, however. After our System Design Specialist diagnosed the problem, our Crawl Space team rolled out and install a sump pump, drainage system, and smart pipe to guard the crawl space against water getting into and staying in the crawl space. Then, we full encapsulated the crawl space, and installed a de-humidifier,  which meant we would stop moisture from getting into the air and rotting the wood in the crawl space!

Betty T. of Oxford, MS was frustrated with her concrete slab foundation issues.  Her home was only 2 years old when she began to experience foundation troubles.  Her home was built on uneven ground with tree roots and debris underneath the slab.  This meant failing soil, a settling foundation, a sunken room, and windows and doors that could not function.  The windows and doors were a major concern for Betty because of her daughter with special needs.  Betty needed reassurance that all doors and windows functioned properly in case of emergency. What’s worse?  She trusted another company to fix her foundation issues and this work, which was guaranteed, failed.  When she tried to get the company to honor the guarantee, she discovered that they are now out of business.  Luckily, she found Redeemers Group. Ryan, one of our Inspectors, went to visit Betty with two things in mind. First, he wanted to fully and permanently resolve her foundation issues and give Betty the peace of mind she deserved.  Next, he wanted to redefine Betty’s experience while dealing with a contractor and show her that honesty, integrity, and compassion still exist in our business.  After Ryan walked her through the solution and all processes involved, Betty agreed with the findings, and the work was set to begin. It was now up to Chet and his crew, who were tasked with handling this foundation project.  They installed our Push Pier system in order to stabilize the sinking room.  Not only was this the most effective solution, but it is also permanent.  Push Piers offer the much-needed stabilization without further disturbing the soil.  Along with the Push Piers, the crew used our PolyLevelTM system.  Injecting PolyLevelTM underneath the concrete works to fill voids and stabilize the foundation in places where piers cannot go.  PolyLevelTM was also used to level her concrete patio.   It is jobs like this that reinforce the Redeemers Group mission: to redefine.  Betty was let down by a few poor contractors who did subpar work and left her frightened about the well-being of her daughter.  We are proud to have been there for Betty and to make sure that her home is safe, and her foundation is secure.

Covin J. of Oxford, MS—alongside his wife—called us out to inspect ongoing concrete issues around their home, particularly around their backyard pool. Built in 1996 and owned by the family since 2000, the home has become a long-term residence, but persistent settlement in one corner of the pool deck has become a recurring problem. Despite previous attempts to repour the concrete and even installing a trench drain to redirect moisture, the soft, sloping soil in that area continued to cause settling. Covin’s goal was clear: stabilize and lift the concrete in that problem corner once and for all. Upon inspection, we confirmed that stability and lift were indeed required in the corner of the pool deck. Additionally, we examined a large tiled patio area located between the pool and an aging retaining wall. Unfortunately, the retaining wall lacked a footing and had settled as much as 12 inches in one corner—averaging about 6 inches of drop across the full slab. After consultation with our structural team, it was determined that the wall could not be effectively repaired and would require full replacement. Fortunately, the loose tile over the patio was not a concern for the homeowners, as they planned to replace it regardless, allowing us to proceed without the need for careful demo. We also included repairs to the driveway in our proposal. While two slabs near the street were beyond the limits of what could be corrected using PolyLevel and NexusPro, one area near the garage door required lifting, along with several cracks and joints needing sealing. This comprehensive project addresses both safety and structural integrity across multiple high-traffic zones. With the right solutions in place, Covin and his wife are now positioned to reclaim their outdoor living space with confidence. Frustrated with sinking concrete or uneven surfaces? Reach out today for proven lifting and stabilization solutions that restore beauty, safety, and value to your property.