Job Stories

Restoring Structural Integrity and Home Value in West Memphis, AR Sagging Floors and Mold Damage Threatened Long-Term Stability When Shirley P. of West Memphis, Arkansas, noticed her floors beginning to sag, she called Redeemers Group for help. Our inspection revealed that the rim band on the north wall showed substantial mold buildup, and the main beam on the east side had five feet of severe rot. The crawl space ventilation ran east-west, which wasn’t obstructive but had compromised nearby joists that had been cut to accommodate it. Shirley’s goal was clear—she wanted her home to be structurally sound and ready to pass on to her grandchildren without future worries about safety or repairs. SmartJack Installation and Beam Replacement Provided Lasting Support Our team implemented a targeted structural repair and crawl space stabilization plan. We treated the mold-affected areas using Mold-X and sealed the cleaned lumber with a protective coating to prevent future growth. The rotten portion of the main beam was replaced, and supplemental beams were installed under the bathroom for added support. SmartJacks were strategically placed between existing piers along the main beam’s east side, resulting in a remarkable four inches of lift in the back bedroom and noticeable leveling around the bathroom. Despite extremely hard, cracked soil—signs of prior settlement—we safely achieved structural correction without damaging the attic or finishes above. Encapsulation and Structural Reinforcement Protect the Home’s Future By combining crawl space encapsulation, beam reinforcement, and SmartJack support, we helped Shirley preserve her home’s structural integrity and long-term property value. These methods not only corrected sagging floors but also provided a dry, stable foundation for decades to come. Shirley was thrilled with the results, knowing her home was finally ready for her family’s next generation. If you’re noticing soft, uneven, or sagging floors in your home, contact Redeemers Group today for a professional crawl space inspection and lasting repair solutions.

This customer had a very flooded crawl space. In fact, the first day out on the job had to be spent completely pumping out the water! We removed the water, then returned to install a full drainage system to move water out from the crawl space and far out away from the home. This all begins with the sump pump that pulls water that enters the crawl space into a drainage line that forces the water way out into the yard and away from the home where, if left unchecked, would do major damage to the house over time.Luckily this customer called us to solve the flooding before things got out of control. Have you called your local waterproofing and foundation experts to help you? Don't wait, flooded crawl spaces will only get worse with time!

This homeowner noticed a small crack in his garage when he first moved in three years ago. His home was newly built, so he figured it was due to settling, and everyone told him that it was normal and "houses settle all the time, even newly-built homes."But, as the snow and rains came and went, he notice the crack getting bigger, and now new ones were appearing.He did the smart thing, and called his local concrete repair company and asked us to take a look. Our System Design Specialist came out and correctly diagnosed the issue: water was seeping under his concrete slab and causing voids to form, which in turn was leading to his concrete sinking and cracking.   Luckily, he had called in time; Redeemers Group was able to stabilize the garage slab by injecting a proprietary polymer foam. Once the slab was stabilized, we sealed the joints to close the crack AND to make sure no more water got in and disrupted the soil beneath the slab. The homeowner was so grateful, he went on to trust the concrete experts, and asked for preventative sealing of all his existing concrete to ensure he never had to deal with cracking or settling again!

Polly and Jimmy S. of Drummonds, TN had been living with a significantly settled area in the southeast corner of their driveway near the garage. In addition to the uneven surface, there were numerous cracks and worn control joints, making the area not only unsightly but also vulnerable to further damage. Recognizing the value in protecting their investment, they reached out to us for a complete concrete repair and protection solution across multiple areas of their property. Our team deployed a full three-part concrete protection system for the driveway and front walkway. First, we used PolyLevel® to lift and level the sunken sections. Next, we sealed all control joints and cracks with NexusPro® to prevent water intrusion. Finally, we power washed the concrete surfaces and applied our high-performance SealantPro® to enhance appearance and durability. For the garage and enclosed back patio, we implemented our two-part concrete stabilization system, ensuring all interior cracks in the garage were properly sealed and the back patio was stabilized for long-term support. We took precautions on the patio to help direct the PolyLevel foam and ensure even distribution beneath the slab. Thanks to this tailored approach, Polly and Jimmy now enjoy a smooth, safe, and protected concrete surface across their home exterior. Their property not only looks refreshed but is now fortified against future settlement and damage. If your driveway, walkway, or garage is showing signs of wear or settlement, contact us today for a free concrete inspection. Don’t wait until minor cracks become major repairs—protect your home with the proven experts.

Saleem was planning to sell his home soon when he noticed that the crawlspace was dirty and moist. He knew that she could not continue remodeling until the crawlspace was dry. Chiquita decided to give Redeemers Group a call and were more than happy to help resolve the issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We were happy that we could help Saleem with the home's crawlsapce issues.   

Morgan F. had noticed that the crawl space in his home was moist and he was worried that the moisture would affect his home. Redeemers Group came in and offered Morgan and his family a great solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the SumerSump® sump pump and the CleanSpace®   System. Both systems are essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We are glad that we could help Morgan F. enjoy a dry, healthy basement and crawl space. Redeemers Group is pleased that we could solve Morgan’s crawl space problems in Charleston, MS.

Cracked and Sinking Porch Created Safety and Insurance Concerns Homeowner Lawrence R. of Memphis, TN, noticed his front porch and walkway pulling away from the home’s foundation, leaving visible cracks and uneven sections of concrete. This separation not only looked concerning but also posed a safety hazard and potential structural risk. The issue was urgent—Lawrence’s home insurance company required the repair before approving his coverage.   Professional Concrete Repair with PolyLevel™ and NexusPro™ Our team inspected the property and determined that settling soil beneath the slab foundation was the main cause of the separation. To restore the porch’s integrity, we used PolyLevel™, a high-density polyurethane foam designed to lift and level sinking concrete without the mess or downtime of traditional replacement. Once the slabs were stabilized and leveled, NexusPro™ sealant was applied to fill and protect the cracks and joints, especially along the area nearest the door where separation was most severe.   Long-Lasting Results and Peace of Mind for the Homeowner This small but essential project restored both the function and appearance of Lawrence’s front entry. The PolyLevel™ lift provided a durable, precise correction, while NexusPro™ created a weatherproof, flexible seal that will move naturally with the concrete and prevent future cracking. With the repair completed, Lawrence can now secure his home insurance with confidence and enjoy a safer, more attractive entryway.   If you’re noticing cracks, uneven concrete, or separation near your home, don’t wait—contact Redeemers Group today for a professional inspection and long-lasting repair solution.

Krishun K. of Memphis, TN has lived in his house for 10 years.  He decided to do some remodeling but is doing the work home piece by piece to spread the cost over time.  He has big plans for the house like replacing windows and adding a garage in the back. He needs to bring things up to code but will be taking it a step at a time. He is adding a shower in the bathroom and wanted to make sure that the floors were level before adding it. Foundation repair specialist Leon went to the home to perform a thorough inspection.  He found this house to  have a basement and crawl space combo.  The area of concern is in the basement where the wall above was unsupported until the homeowner and his uncle placed supports.  Leon was able to diagnose the problem and design a permanent solution for Krishun. It was time for foundation settlement expert Cade and crew to get to work.  They used our SmartJacks™ crawl space support jacks to tackle this issue. 4 SmartJacks™ were used in total.  Paired with supplemental beams where needed, this system permanently stabilized the foundation in those areas.  Krishun can install his new shower without worry and continue to remodel his house to make it the home he always wanted.  

An old Midtown Memphis home has been rehabbed over the last year in order to become a SafeFamiles home starting this month. Towards the end of their rehabbing process, the home’s owner asked us to take a look at the settlement issues that were very apparent around and throughout the home. Upon inspection, we did find that quite a bit of work needed to be done to stabilize the home. Many of the typical signs of settlement could be found: the windows were pulling away from the brick, vertical, horizontal, and stairstep cracking was throught the brick exterior, and a significant amount of deterioration had occured at many of those points. We could also see that there had been a few attempts to patch over the exterior cracking, however, the house continued to settle making that effort futile.  Because of the amount of work needed to both stabilize AND attempt to lift back to level, the homeowner chose to simply stabilize the home and not to worry about lifting back to level. It is important to note that because the home was being rehabbed, the new interior sheetrock, flooring, etc. hide some of the aesthetic flaws that could be seen. On the exterior, they planned to repaint the brick which would hide some of the exterior flaws from settlement. Often times, homeowners do want to attempt lift, where possible, to help with those aesthetic flaws from settlement. After our Specialist determined that push piers were the appropriate solution for this particular home, our crew was able to successfully make the home stabile.  9 push piers were installed around the home’s perimeter. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth.  We did not attempt a lift back to level with this home, as it would have required approximately 3-4 more push piers in order to do so. The team leader placed the piers around the perimeter of the home, spacing them appropriately to achieve stabilization.  In this case, the homeowner is happy the home is now safe, and can used used for the SafeFamilies program in Memphis. 

It’s not every day our crew sees snakes falling from the sky!! Lead foreman Kiel Davis sent a picture of a snake and told us he’s never seen his crew member Antonio move as fast as he did when it fell out of the floor joists!! The snake was taken care of, and no one on our team was injured! It sure gave the crew a good laugh, or for Antonio, a good scare!!