Job Stories

Mr. and Mrs. G. of Olive Branch, MS reached out to us after noticing significant settling and cracking in the concrete surrounding their back patio and pool deck. After living in their home for over 20 years, the once-stable surfaces had begun to shift, creating both aesthetic and safety concerns. The area near the back door had also experienced noticeable settling, with cracks forming along the joints. Understanding the importance of a long-term solution, we evaluated the extent of the damage and recommended a comprehensive repair approach to restore stability and prevent further deterioration. To address the issue, we implemented PolyLevel™, a lifting and leveling solution for the sunken concrete, ensuring a smooth and even surface throughout the patio and pool deck. Additionally, we used PolyLevel™ for void fill to stabilize the affected areas, reinforcing the structural integrity of the space. The broken and settling concrete near the back door was carefully lifted and stabilized, with all necessary joint and crack repairs completed for a seamless finish. We also removed aging wood control joints to enhance durability and prevent future shifting. While we discussed applying SealantPro™ for added protection, the family opted to schedule that service for the summertime. If you're experiencing similar settling or cracking in your concrete surfaces, now is the time to take action. Our expert team specializes in lifting, leveling, and stabilizing concrete to restore both safety and appearance. Contact us today for a consultation and let us help you protect your investment with long-lasting solutions!  

Problem: Driveway Settlement and Washout Damage In Olive Branch, Mississippi, homeowner Scott S. faced a serious issue with his driveway sinking due to soil washout from a neighbor’s misdirected downspout. Over time, the erosion caused sections of the concrete to settle unevenly, creating trip hazards and drainage concerns. The customer, a medical professional preparing for a new baby, wanted to address the issue safely and effectively while being mindful of timing and budget. The Redeemers Group team identified significant binding and deep settlement that required specialized lifting techniques to correct without causing structural stress to the concrete. Solution: Expert Concrete Lifting and Stabilization Our skilled installation crew completed the driveway repair with precision and care. Using advanced concrete lifting methods, the team raised the sunken sections to restore proper grade and stability. Despite the challenges of deep settlement and binding, the project achieved a significant improvement in leveling while maintaining the integrity of the slabs. The team prioritized both safety and long-term results, carefully balancing lift pressure to avoid damage. Upon completion, the homeowner was pleased with the outcome and appreciated the effort to achieve the best possible lift without compromising the structure. Importance: Protecting Property Value and Preventing Future Erosion This project demonstrates how expert concrete repair can make a lasting difference in both safety and home value. By correcting the settlement and addressing the root cause of erosion, Redeemers Group helped prevent further washout and structural issues. Proper concrete lifting not only restores curb appeal but also ensures long-term protection against recurring foundation or drainage problems. If your driveway or sidewalk is uneven, sinking, or showing signs of erosion, contact Redeemers Group today for a free inspection and lasting repair solutions.

Water Intrusion Was Reaching the Laundry Room from the Exterior Wall A homeowner was referred to Redeemers Group after water intrusion from outside the home began affecting the laundry room and utility area. A plumbing contractor had already addressed the interior plumbing concern, but he recommended Redeemers Group because the remaining issue involved groundwater and wall seepage rather than a plumbing leak. During the inspection, staining and residue were visible near the exterior basement wall, showing where water had previously entered the space even though the area was dry at the time of the visit. Interior Basement Drainage and Sump Pump Installation Solved the Water Problem After evaluating the home, the crew determined that a WaterGuard interior drainage system was the right basement waterproofing solution for the slab portion of the home. The team jackhammered a trench along the affected area, prepared the space for drainage, installed WaterGuard, and added a sump pump to collect and move water away from the basement. Once the drainage system and pump were installed, the crew concreted the trench to restore the floor and complete the repair. Why WaterGuard Was Important for Long-Term Basement Waterproofing This project showed why basement water problems should be addressed with a drainage method designed for groundwater control, not just surface cleanup. WaterGuard helped capture water at the perimeter before it could spread across the slab or continue damaging the laundry and utility room area. By pairing the drainage system with a sump pump, Redeemers Group helped create a more reliable path for water to leave the home, reducing the risk of future basement leaks, moisture damage, staining, and crawl space humidity concerns. Call Redeemers Group for Basement Waterproofing and Crawl Space Moisture Solutions If water is coming through a basement wall, collecting near a slab, or leaving stains in a laundry room, utility room, or crawl space, Redeemers Group can help identify the source and recommend the right repair. Contact Redeemers Group today to schedule a basement waterproofing or crawl space moisture inspection for your home.

This customer knew that rain was a problem for her home, but until she asked Redeemers group, a local crawl space specialist, to come look, she did not know HOW much of a problem it really was.   The rainwater intrusion was very significant; it cause not only flooding in the crawl space, but also would lead to wood rot, which in turn was causing her floor joists, main beam and subfloor to fail.All hope was not lost, however. After our System Design Specialist diagnosed the problem, our Crawl Space team rolled out and install a sump pump, drainage system, and smart pipe to guard the crawl space against water getting into and staying in the crawl space. Then, we full encapsulated the crawl space, and installed a de-humidifier,  which meant we would stop moisture from getting into the air and rotting the wood in the crawl space!

Betty T. of Oxford, MS was frustrated with her concrete slab foundation issues.  Her home was only 2 years old when she began to experience foundation troubles.  Her home was built on uneven ground with tree roots and debris underneath the slab.  This meant failing soil, a settling foundation, a sunken room, and windows and doors that could not function.  The windows and doors were a major concern for Betty because of her daughter with special needs.  Betty needed reassurance that all doors and windows functioned properly in case of emergency. What’s worse?  She trusted another company to fix her foundation issues and this work, which was guaranteed, failed.  When she tried to get the company to honor the guarantee, she discovered that they are now out of business.  Luckily, she found Redeemers Group. Ryan, one of our Inspectors, went to visit Betty with two things in mind. First, he wanted to fully and permanently resolve her foundation issues and give Betty the peace of mind she deserved.  Next, he wanted to redefine Betty’s experience while dealing with a contractor and show her that honesty, integrity, and compassion still exist in our business.  After Ryan walked her through the solution and all processes involved, Betty agreed with the findings, and the work was set to begin. It was now up to Chet and his crew, who were tasked with handling this foundation project.  They installed our Push Pier system in order to stabilize the sinking room.  Not only was this the most effective solution, but it is also permanent.  Push Piers offer the much-needed stabilization without further disturbing the soil.  Along with the Push Piers, the crew used our PolyLevelTM system.  Injecting PolyLevelTM underneath the concrete works to fill voids and stabilize the foundation in places where piers cannot go.  PolyLevelTM was also used to level her concrete patio.   It is jobs like this that reinforce the Redeemers Group mission: to redefine.  Betty was let down by a few poor contractors who did subpar work and left her frightened about the well-being of her daughter.  We are proud to have been there for Betty and to make sure that her home is safe, and her foundation is secure.

Covin J. of Oxford, MS—alongside his wife—called us out to inspect ongoing concrete issues around their home, particularly around their backyard pool. Built in 1996 and owned by the family since 2000, the home has become a long-term residence, but persistent settlement in one corner of the pool deck has become a recurring problem. Despite previous attempts to repour the concrete and even installing a trench drain to redirect moisture, the soft, sloping soil in that area continued to cause settling. Covin’s goal was clear: stabilize and lift the concrete in that problem corner once and for all. Upon inspection, we confirmed that stability and lift were indeed required in the corner of the pool deck. Additionally, we examined a large tiled patio area located between the pool and an aging retaining wall. Unfortunately, the retaining wall lacked a footing and had settled as much as 12 inches in one corner—averaging about 6 inches of drop across the full slab. After consultation with our structural team, it was determined that the wall could not be effectively repaired and would require full replacement. Fortunately, the loose tile over the patio was not a concern for the homeowners, as they planned to replace it regardless, allowing us to proceed without the need for careful demo. We also included repairs to the driveway in our proposal. While two slabs near the street were beyond the limits of what could be corrected using PolyLevel and NexusPro, one area near the garage door required lifting, along with several cracks and joints needing sealing. This comprehensive project addresses both safety and structural integrity across multiple high-traffic zones. With the right solutions in place, Covin and his wife are now positioned to reclaim their outdoor living space with confidence. Frustrated with sinking concrete or uneven surfaces? Reach out today for proven lifting and stabilization solutions that restore beauty, safety, and value to your property.

Moisture Damage Threatened a Historic Oxford Property Dr. Ernie W., a partner at a local medical clinic, lives with his family in a historic Oxford home that has been expanded over the years. The home’s ductwork, located in the crawlspace, was creating a damp, high-humidity environment. This excess moisture was damaging the wood floors and posed a serious risk of mold growth, wood rot, and structural deterioration. Without professional intervention, the integrity and comfort of this cherished property would have continued to decline. Full Crawlspace Encapsulation with Premium Materials Our team implemented a comprehensive crawlspace encapsulation covering 1,440 square feet of insulation. This included removing outdated chicken wire from the rear addition and installing SilverGlo® rigid insulation panels for superior thermal performance. To protect the crawlspace structure, we applied LumberKote™, a specialized moisture-resistant coating. For aesthetic preservation, the back side of the SilverGlo was painted black to blend with the home’s large decorative exterior vents. Multiple crawlspace chambers were successfully sealed, and a custom access door was added to reach one previously inaccessible section, ensuring complete coverage and protection. Preserving Historic Charm While Protecting Structural Health By combining moisture control, insulation, and tailored aesthetic considerations, we stopped the humidity damage and improved the home’s energy efficiency. The SilverGlo® and LumberKote™ crawlspace system now provides a durable barrier against moisture while maintaining the historic appeal of the property. This project not only preserved the charm and value of a historic Oxford home but also secured its structural health for decades to come. If your home is experiencing crawlspace moisture problems, contact our experts today for a professional inspection and customized repair plan.

When we arrived on-site, our team conducted a full interior and exterior inspection of the home. The original scope called for 40 feet of sistering along a failing beam—but after a closer look, it was clear that wasn’t the best long-term solution. We paused, reassessed, and collaborated internally to determine the right path forward. After reviewing options, we presented the homeowner with a more effective solution: replacing the approach with a SmartJack® system for improved stability and performance. With the updated scope came a price increase, so the homeowner chose to pause the project to review everything in detail. While we prepared a revised proposal, our crew stayed on-site and ready. After discussing it together, the homeowners decided to move forward—adjusting the project by removing SilverGlo™ insulation to help offset the cost of the SmartJack system. Once approved, we got back to work immediately. Day 1: Completed LumberKote installation.Day 2: Installed a 40-foot supplemental beam, carefully bottle jacking each section to maximize results. We then installed the SmartJack system and achieved excellent stabilization—along with minor lift under the bedroom area. Throughout the process, we walked the homeowner through each phase to ensure they were comfortable and confident with the progress. We also:✔ Reinforced three deteriorated joists under the kitchen✔ Addressed a missed area near the garage with proper floor protection and completed LumberKote application✔ Conducted a final walkthrough and thorough cleanup The result? A stabilized home, a confident homeowner, and a job done right—even when it required a mid-project pivot. Great work by the team adapting, communicating, and delivering real results. 

Crawlspace Moisture Problems Threatened the Home’s Structural Integrity This project centered on a home in Oxford, MS where the homeowner had recently begun noticing moisture throughout the crawlspace. Water was entering through the front wall due to heavy runoff collecting in the flower bed near the garage, creating hydrostatic pressure that pushed moisture into the structure. Inside the crawlspace, the soil and vapor barrier showed clear evidence of repeated water intrusion and washout that exposed portions of the footer. Beyond the moisture issues, the inspection revealed significant structural concerns: a main beam lacking adequate support, a floating beam with only a single pier, and a 14-foot unsupported span. These problems created instability under the home, placing long-term foundation health at risk. Specialized Crawlspace Support Using SmartJacks Delivered Reliable Stabilization To address the structural risks, the team installed a series of SmartJacks targeted at the home’s most vulnerable support points. Two standalone SmartJacks were placed on either side of the first failing pier to stabilize the sagging beam. Another SmartJack was added beneath the floating beam to support the previously unsupported section, and a fourth was placed at the midpoint of the 14-foot span to reinforce the long, weakened area. While multiple drainage solutions were discussed—including sump pumps and interior drainage along the front wall—the homeowner ultimately selected the SmartJacks-only option at this time. Thanks to the unusually tall crawlspace, the installation proceeded efficiently. The team also documented that lime was spread through the crawlspace, noting that future visits should include respiratory protection. Proven Foundation Repair Methods Ensured Long-Term Peace of Mind This repair project demonstrated the importance of using engineered crawlspace solutions to protect both structural integrity and future property value. SmartJacks provided a permanent, adjustable method for stabilizing the home’s load-bearing beams, preventing further sagging or settlement. Addressing these issues early helped stop ongoing damage and reduced the risk of costlier foundation problems down the road. With structural supports now reinforced, the homeowner gained peace of mind knowing the home is safer, more stable, and better prepared for future moisture-control upgrades if they choose to move forward. Protect Your Home from Moisture and Structural Damage If you’re noticing sloping floors, moisture in the crawlspace, or signs of weakening beams, now is the time to act. Contact our team to schedule a professional crawlspace inspection and get the right solution to keep your home dry, stable, and protected for years to come.

A cracked slab foundation and uneven floors in this Oxford, MS home were stabilized after years of soil movement, settlement pressure, and difficult site conditions. This Oxford, MS homeowner had been dealing with serious slab foundation problems, including cracked concrete, uneven floors, and signs of settlement throughout the home. The issues were tied to challenging soil conditions around the property, including soft red sand that had been used as backfill decades earlier. Over time, that sandy soil shifted and slumped, contributing to movement beneath the slab foundation. The problem became more visible when termite-damaged wood flooring was removed and a crack through the concrete slab was uncovered. Slab Foundation Repair Plan Addressed Settlement, Soil Movement, and Structural Pressure After inspection, whole-home piering was recommended to stabilize the foundation and help protect the structure from continued settlement. The repair plan included a large number of foundation piers, porch support work, interior polyurethane where needed, and lintel repair to address cracking and structural stress. The porch area required special attention because the post on the corner was transferring pressure into the concrete slab, while the failing lintel and small cracks showed that the home needed more than a surface-level repair. HVAC coordination was also required before work could move forward, making planning and sequencing especially important. Deep Footers, Sandy Soil, Clay, and Concrete Made Proper Foundation Stabilization Essential The installation was complex because the crew encountered unusual footer depth, oversized footers, soft sandy soil in some areas, clay in others, and concrete that was more than 10 inches thick with another slab buried 1 to 2 feet below it. Some areas of the home responded differently during the lift attempt, with one side lifting between 2,000 and 3,000 PSI while the right side did not lift even at 5,000 PSI. Because of those conditions, the most important outcome was stabilization, not forcing unnecessary lift. The crew stabilized and backfilled as much of the foundation as possible, leaving the remaining areas prepared for final pushing, backfill, and concrete work. This method mattered because slab foundation repair in Oxford, MS must be based on soil behavior, structural response, and long-term stability rather than a one-size-fits-all lift. If your Oxford, MS home has cracked concrete, uneven floors, sticking doors, or signs of slab foundation settlement, schedule a professional foundation inspection with Redeemers Group to find the right repair plan before the damage gets worse.