Job Stories

Foreman Shane Garrett messaged our whole team in our Slack messages after one of his jobsites! He was so proud of the PolyLEVEL job he had just completed, which was a void fill of 5 feet long and 1 and a half deep!! He captioned these pictures "Poly Art". We love when our foreman get excited about their work and want to show it off to the rest of the team. You go Shane!! 

Foreman Shane Garrett shared some jobsite pictures with everyone, showing himself crawling completely under a driveway! He captioned it “winter is coming”, due to the FREEZING temperatures that Memphis has been experiencing. Shane completed a PolyLEVEL job on the driveway, but not without a few laughs from the team!! Foreman Dylan and Production Manager Ty also joined in on the fun, claiming that crawling under a concrete driveway that could collapse at any given minute, is why women statistically live longer than men.

Erin from Memphis TN, who was referred to Redeemers Group, gave us a call to set up a free on-site estimate. She needed a new exterier entrance door for her crawl space. Our system design specialist Jay went out to her home and gave her a proposal for our Turtl Crawl Space Door and Entry System. Our installation team installed The Turtl, which will protect her crawl space from getting wet, and will not let any critters in. 

Amalie B. had noticed cracked foundation and doors and windows that were not closing. She also noticed that the floor was settling on the west side of the home. Amalie tried to search for solutions to this problem, but nothing seemed to work. Redeemers Group was more than happy to help her, and her family resolve this issue. To solve their foundation settlement issue, Redeemers Group installed slab piers and performed a lift procedure on the home. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position. Now, Amalie will be able to enjoy her home knowing that their foundation issues are repaired.

Scott B. gave Redeemers Group a call to examine his home's crawl space. Our specialist noticed that the crawl space was extremely moist and dirty. This type of issue is a definite breeding ground for mold. Fortunately, we were able to get this issue resolved for this family before the issue worsened.  One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface.

This job story is a two- for- one!! After Stacey B. noticed the steel plate, which her back porch sits upon, had been settling, she decided to give Redeemers Group a call. After a thorough inspection had been completed, the inspector noticed that the front left and back corners of the house were also settling, with the concrete under the porch settling as well. Redeemers Group was more than happy to help and decided the best plan of action would be to encapsulate the dirty, moldy, basement, then complete the foundation work. The Redeemers started with a CleanSpace crawlspace encapsulation. The CleanSpace® Crawl Space Encapsulation System addresses each of the main threats to a crawl space: outside air, excess moisture, water, mold, and pests. The next step was the installation of Push Piers. Push piers lift and stabilize commercial foundations to provide a permanent solution. The Push Pier System utilizes high-strength round steel tubes and a load transfer bracket (retrofit foundation repair bracket) to stabilize and/or lift sinking or settling foundations. The foundation bracket is secured against the existing footing and pier sections are driven hydraulically through the foundation bracket and into the soil below using the combined structural weight and any contributory soil load as resistance. Pier sections are continuously driven until a suitable load-bearing stratum is encountered. At that point, the structure either begins to lift or the target pressure/load is achieved. After speaking with Jed, the lead foreman on the job, I was informed that if you were to enter the interior of the house, you could physically feel the house sloping down. As you would walk across the home, you would go almost downhill, which is a very noticeable problem. The Redeemers were able to complete both aspects of the job, both the crawlspace encapsulation and the push pier installation, without a hitch!! Stacey B. can now rest easy in her home!!!

Back in August, Deric N. of Memphis, TN, called the Redeemers Group when he noticed water was seeping through the corner wall in his basement. He layered up towels on the floor until the problem just became too large for just towels to fix. We sent one of our System Design Specialists to complete a 100% free home inspection, and it was decided that the best solution to this problem would be to waterproof the basement. Lead foreman Kiel Davis was in charge of this job. After the job was started, it was discovered that the wall and sheetrock were completely soaked, and if left, would cause mold and future problems for the homeowner. Kiel and his team completely redefined this customer’s experience with Redeemers Group. He turned increasingly depressing news into a REDEFINED situation. Redeemers Group removed the water damaged wall and replaced it with a brand-new wall. Kiel came back to the office and was so excited to tell the team how he redefined this customers experience!! Take a look at these amazing pictures!!

When Bill J. of Memphis, TN reached out to us, he had long-standing concerns about sagging floors at the entryway and a settling raised front porch. Years of postponement were finally behind him as he prepared to invest in essential home repairs. During the initial inspection, we identified significant water intrusion in the crawlspace at the back of his home, which had begun to spill into his basement. Additionally, the front porch, a slab on backfill, was visibly settling toward the north corner—an issue that required urgent stabilization. For the settling front porch, we proposed two tailored solutions. Bill selected a conservative yet effective approach that included the installation of two helical piers at the affected corner, combined with PolyLevel™ backfill to stabilize the structure and prevent further movement. Inside the home, we uncovered about 10 feet of rotted rim band and a 10-foot stretch across the dining room threshold, entryway, and into the living room where joists were dropping due to a lack of support. We installed SmartJacks and a supplemental beam to restore the structural integrity of these high-traffic areas, ensuring safety and longevity. At the back of the home, under a bathroom located in the east corner, stormwater intrusion had caused additional rim band damage. While a full replacement would have required bathroom remodeling, Bill opted for a practical, non-invasive solution. We sistered new material to the damaged rim band and added extra SmartJacks and a supplemental beam nearby to alleviate pressure. To address the recurring water issue, we installed a sump pump system paired with 40 feet of interior drainage piping, designed to capture and redirect stormwater before it could invade the crawlspace. Don’t wait for minor issues to become major expenses—protect your home’s foundation today! Contact us for a free inspection and personalized repair plan tailored to your budget and structural needs.

Severe Basement Water Intrusion Threatened Historic Memphis Property Paul M. of Memphis, TN faced repeated flooding in his basement during heavy rains—sometimes so severe that water poured over the basement wall from the crawlspace like a waterfall. Even with an existing sump pump, the volume was too much to handle during intense storms, leaving muddy floors and damaging stored items, including Christmas decorations. The home, built in 1905 with several later additions, included an original basement and crawlspace beneath the structure. Over time, large volumes of water began entering through the crawlspace, pooling around the master bedroom slab, and washing dirt into the basement, making the space unsuitable for storage and threatening the long-term structural integrity of the home. Comprehensive Crawlspace Drainage and Basement Waterproofing Plan An inspection revealed that water was flowing through the crawlspace and likely pooling near the slab of the master bedroom before entering the basement. Our Memphis waterproofing team designed a two-stage solution to protect both areas. First, an interior drainage system was planned for the crawlspace, complete with a SuperSump® Plus sump pump installed at the crawlspace’s lowest point before it connects to the basement. Interior drains were positioned along the perimeter walls in this zone to intercept and channel water directly to the sump. For the basement, a matching SuperSump® Plus system was recommended—using the existing sump hole—to allow for future pump upgrades if water volume exceeds capacity. This approach gave Paul the flexibility to first address the crawlspace drainage and evaluate results before committing to full basement drainage installation. Long-Term Flood Prevention with Expandable Sump Pump Capacity By combining a targeted crawlspace drainage solution with high-capacity sump pump systems, Paul’s home is now better equipped to handle even the heaviest Memphis rainstorms. The SuperSump® Plus units provide reliable performance with the option to add additional pumps if conditions demand, offering both immediate protection and future scalability. This proactive waterproofing approach not only safeguards stored belongings but also preserves the historic value of the 1905 home. Paul and his family can now reclaim their basement and enjoy peace of mind knowing their property is protected against water damage for years to come. Call to Action: If your Memphis home is experiencing water intrusion in the basement or crawlspace, don’t wait until the next heavy rain. Contact us today for expert basement waterproofing in Memphis, TN and crawlspace drainage solutions that protect your property, your belongings, and your peace of mind.

Cecelia's home was on a slab foundation. Many years of water intrusion into the slab and surrounding concrete meant her house had met a terrible fate: shifted soil. The shifted soil under Celia's home caused her foundation to sink into the voids, and become unstable. What once felt like terra firma had become a a muddy mess! Cracks began to appear through the middle of her bricks and inside her walls, two dangerous signs of foundation failure! Luckily, she knew she could call Redeemers Group. Her System Design Specialist crafted her the perfect system to accomplish three things: 1) Stabilize her home, for good. 2) Level her concrete and keep it from shifting further. 3) Divert the water so it would stop causing the soil beneath her concrete and slab foundation to wash away! Redeemers Group performed the work, all without even using an excavator! Her small backyard and lovely azaleas meant we got to use extra care when stabilizing her home. Luckily, her friendly dog was there all day to keep the production crew company.Redeemers Group successfully installed push piers to stop the shifting in the affected area of the foundation, injected poly under her sunken concrete and finally, used nexus to seal the joints and cracks in her walkways. Thank goodness Cecelia called Redeemers Group :)