Job Stories

Back in August, Deric N. of Memphis, TN, called the Redeemers Group when he noticed water was seeping through the corner wall in his basement. He layered up towels on the floor until the problem just became too large for just towels to fix. We sent one of our System Design Specialists to complete a 100% free home inspection, and it was decided that the best solution to this problem would be to waterproof the basement. Lead foreman Kiel Davis was in charge of this job. After the job was started, it was discovered that the wall and sheetrock were completely soaked, and if left, would cause mold and future problems for the homeowner. Kiel and his team completely redefined this customer’s experience with Redeemers Group. He turned increasingly depressing news into a REDEFINED situation. Redeemers Group removed the water damaged wall and replaced it with a brand-new wall. Kiel came back to the office and was so excited to tell the team how he redefined this customers experience!! Take a look at these amazing pictures!!

When Bill J. of Memphis, TN reached out to us, he had long-standing concerns about sagging floors at the entryway and a settling raised front porch. Years of postponement were finally behind him as he prepared to invest in essential home repairs. During the initial inspection, we identified significant water intrusion in the crawlspace at the back of his home, which had begun to spill into his basement. Additionally, the front porch, a slab on backfill, was visibly settling toward the north corner—an issue that required urgent stabilization. For the settling front porch, we proposed two tailored solutions. Bill selected a conservative yet effective approach that included the installation of two helical piers at the affected corner, combined with PolyLevel™ backfill to stabilize the structure and prevent further movement. Inside the home, we uncovered about 10 feet of rotted rim band and a 10-foot stretch across the dining room threshold, entryway, and into the living room where joists were dropping due to a lack of support. We installed SmartJacks and a supplemental beam to restore the structural integrity of these high-traffic areas, ensuring safety and longevity. At the back of the home, under a bathroom located in the east corner, stormwater intrusion had caused additional rim band damage. While a full replacement would have required bathroom remodeling, Bill opted for a practical, non-invasive solution. We sistered new material to the damaged rim band and added extra SmartJacks and a supplemental beam nearby to alleviate pressure. To address the recurring water issue, we installed a sump pump system paired with 40 feet of interior drainage piping, designed to capture and redirect stormwater before it could invade the crawlspace. Don’t wait for minor issues to become major expenses—protect your home’s foundation today! Contact us for a free inspection and personalized repair plan tailored to your budget and structural needs.

Severe Basement Water Intrusion Threatened Historic Memphis Property Paul M. of Memphis, TN faced repeated flooding in his basement during heavy rains—sometimes so severe that water poured over the basement wall from the crawlspace like a waterfall. Even with an existing sump pump, the volume was too much to handle during intense storms, leaving muddy floors and damaging stored items, including Christmas decorations. The home, built in 1905 with several later additions, included an original basement and crawlspace beneath the structure. Over time, large volumes of water began entering through the crawlspace, pooling around the master bedroom slab, and washing dirt into the basement, making the space unsuitable for storage and threatening the long-term structural integrity of the home. Comprehensive Crawlspace Drainage and Basement Waterproofing Plan An inspection revealed that water was flowing through the crawlspace and likely pooling near the slab of the master bedroom before entering the basement. Our Memphis waterproofing team designed a two-stage solution to protect both areas. First, an interior drainage system was planned for the crawlspace, complete with a SuperSump® Plus sump pump installed at the crawlspace’s lowest point before it connects to the basement. Interior drains were positioned along the perimeter walls in this zone to intercept and channel water directly to the sump. For the basement, a matching SuperSump® Plus system was recommended—using the existing sump hole—to allow for future pump upgrades if water volume exceeds capacity. This approach gave Paul the flexibility to first address the crawlspace drainage and evaluate results before committing to full basement drainage installation. Long-Term Flood Prevention with Expandable Sump Pump Capacity By combining a targeted crawlspace drainage solution with high-capacity sump pump systems, Paul’s home is now better equipped to handle even the heaviest Memphis rainstorms. The SuperSump® Plus units provide reliable performance with the option to add additional pumps if conditions demand, offering both immediate protection and future scalability. This proactive waterproofing approach not only safeguards stored belongings but also preserves the historic value of the 1905 home. Paul and his family can now reclaim their basement and enjoy peace of mind knowing their property is protected against water damage for years to come. Call to Action: If your Memphis home is experiencing water intrusion in the basement or crawlspace, don’t wait until the next heavy rain. Contact us today for expert basement waterproofing in Memphis, TN and crawlspace drainage solutions that protect your property, your belongings, and your peace of mind.

Cecelia's home was on a slab foundation. Many years of water intrusion into the slab and surrounding concrete meant her house had met a terrible fate: shifted soil. The shifted soil under Celia's home caused her foundation to sink into the voids, and become unstable. What once felt like terra firma had become a a muddy mess! Cracks began to appear through the middle of her bricks and inside her walls, two dangerous signs of foundation failure! Luckily, she knew she could call Redeemers Group. Her System Design Specialist crafted her the perfect system to accomplish three things: 1) Stabilize her home, for good. 2) Level her concrete and keep it from shifting further. 3) Divert the water so it would stop causing the soil beneath her concrete and slab foundation to wash away! Redeemers Group performed the work, all without even using an excavator! Her small backyard and lovely azaleas meant we got to use extra care when stabilizing her home. Luckily, her friendly dog was there all day to keep the production crew company.Redeemers Group successfully installed push piers to stop the shifting in the affected area of the foundation, injected poly under her sunken concrete and finally, used nexus to seal the joints and cracks in her walkways. Thank goodness Cecelia called Redeemers Group :)

Persistent Water Intrusion Threatened the Crawlspace and Basement This Memphis, TN home—owned by John P. and his wife for 35 years—had been dealing with a growing moisture problem. During heavy rains, water entered through a vulnerable corner in the crawlspace foundation wall, flowed across the crawlspace, and eventually reached the basement. The homeowner’s major concern was the protection of appliances and stored belongings, as well as preparing the home for a potential future sale. Although full-scale waterproofing was recommended, the customer opted for a minimal, targeted approach to control intrusion and reduce risk. Strategic Waterproofing Solution Controlled the Water Path To intercept incoming water at its source, the repair team installed a sump pump at the entry point and added 12 feet of interior drainage along the side wall and 8 feet down the adjoining back wall. Due to a grade change toward the basement, extending the drainage further wasn’t feasible, and the customer understood this limited-scope fix would not guarantee complete protection. The discharge line was routed down the interior crawlspace wall to navigate exterior obstructions, and the LawnScape outlet was placed within an existing trench for efficient water dispersal. The team also addressed structural concerns: the crawlspace’s 10-foot kick-out section had unsupported joists pulling away from a main beam. Two SmartJacks and a new 10-foot support beam—cut into two sections to match uneven joist height—were installed to lift and stabilize the sagging floor system. Proven Methods Protected the Home and Prepared It for the Future By combining interior drainage, sump pump installation, and structural reinforcement, this project addressed both immediate water intrusion and long-term home stability. While the homeowner may still consider full encapsulation or a complete perimeter drainage system later, this targeted solution provided peace of mind, safeguarded critical appliances, and prevented worsening structural damage. The methods used followed best practices for crawlspace moisture control and floor system stabilization, ensuring the home remains market-ready and protected from further deterioration. Ready to Protect Your Home? If you’re noticing water intrusion, damp crawlspaces, or sagging floors, now is the time to act. Contact Redeemers Group today for a professional assessment and customized repair plan that keeps your home dry, stable, and protected.

Kim H. of Memphis, TN reached out to us with a serious concern—her driveway appeared to be sinking, and she feared it might eventually cave in. Upon arrival, our expert team conducted a thorough inspection and quickly identified the issue. Two large sections on the right side of her driveway had begun to settle due to substantial voids beneath the concrete. Additional problem areas included a concrete pad near the garage—typically used for trash cans—which also had a noticeable void, and a section in the middle of the sidewalk that was similarly affected. After assessing the scope of the problem, we recommended our comprehensive 2-part Concrete Protection System (CPS) to not only repair the existing damage but also proactively address any hidden voids. This solution would have ensured long-term stability across all affected areas. However, to accommodate Kim’s budget, we focused on directly repairing the visibly compromised zones while still utilizing professional-grade methods to lift and stabilize the sunken concrete. Thanks to our precise and efficient approach, Kim's driveway, sidewalk, and concrete pad were restored to a safe and level condition. She can now use her driveway with confidence, free from the worry of further settlement or collapse. If you're noticing signs of sinking concrete around your home, don’t wait—contact us today for a free inspection and protect your property from dangerous voids and costly damage.

Concrete settlement can cause cracking, sinking, and uneven sections of your driveway.  This is exactly what was happening for Sharon L. of Bartlett, TN.  Soil erosion was causing damage to her driveway. This was particularly troublesome because she has a newborn grandchild.  She was afraid that her daughter or grandchild would trip on the driveway and be injured.  She called Redeemers Group. Concrete repair specialist Christian went out to Bartlett to perform a full inspection and diagnose the problem.  His inspection revealed that there were voids beneath the driveway following along the pattern of cracking.  This was no surprise.  When concrete cracks, water penetrates beneath it.  It then carries soil away, leaving an empty space between the ground and the concrete.  With no support underneath, eventually the concrete will break, and/or sink into the ground.  After explaining his findings, Christian proposed a permanent solution and Sharon agreed. It was now up to concrete repair expert Tommy and crew to tackle this project.  The first mission was to lift, level , and stabilize the sunken parts of the driveway.  This was achieved with our PolyLevel™ Concrete Injection System. Small holes are drilled into the concrete and our specialized equipment injects a specialized foam.  This foam then expands, lifting the concrete.  The holes drilled are smaller than a dime, leaving them very difficult to detect when the job is finished.  Next, was tackling the water intrusion.  This was solved by using NexusPro™ Joint and Crack Sealant to seal all joints and cracks in the concrete.  This will divert water away from those entrance points, keeping it from causing further soil erosion. Sharon was thrilled with the results. She knew that her family was safe from trip hazards in the driveway.  This gave her the peace of mind she deserves so she can enjoy spending time with her grandchild without concern.    

Jeff G., a chemical engineer in Bartlett, TN, faced an unusually complex concrete issue that went far beyond standard slab settlement. A significant void had developed beneath his concrete slab and extended into the adjacent yard, persistently swallowing filler materials such as stone, sand, and pea gravel. With plans to list his home by the end of the month, Jeff was determined to resolve the issue properly—not only to avoid passing the problem on to a future buyer, but also to stay within a conservative budget. Given Jeff’s deep understanding of materials and insistence on a precise solution, our team recommended and implemented a PolyLevel® polyurethane injection—a state-of-the-art method for stabilizing and lifting concrete. Using extra-long drill bits, we targeted deep voids under the slab, drilling through the existing filler layers to ensure our PolyLevel foam reached the true base of the void. The material rapidly expanded to fill the hollow spaces beneath the slab and into the affected portion of the yard, providing long-lasting support and minimizing the risk of further settlement. This custom-tailored approach gave Jeff the peace of mind he needed to move forward with confidence in listing his property. If you're experiencing unexplained settling or suspect hidden voids under your concrete, contact us today to schedule your free estimate and learn how PolyLevel can restore strength and stability to your home.

When Jack L. of Bartlett, TN noticed issues around his backyard pool deck, he knew it was time to take action. A passionate pickleball player preparing for an exciting trip to Antigua, Jack wanted to make sure his home was in solid shape before heading out of town. While his wife Linda was away during the inspection, both shared a concern for maintaining their property long-term—especially since they plan to stay in their home for years to come. Jack had grown particularly worried about a worsening void near the pool and the recent settling of two concrete slabs that had dropped nearly an inch. Our inspection revealed two critical areas in need of attention. First, a large void had developed near a potentially clogged trench drain system surrounding the pool, undermining the structural stability of the deck. Second, two settled slabs had become an uneven trip hazard and were contributing to water drainage concerns. Jack understood that these problems would only accelerate over time if left unaddressed. Given the urgency and the importance of protecting the pool investment, he chose to move forward with a focused repair using PolyLevel®, our high-performance concrete lifting solution. We used PolyLevel® to fill the void and gently raise the sunken slabs, restoring both safety and visual appeal to the pool area. Jack also received a proposal for sealing cracks and control joints on the driveway using our 3-part Concrete Protection System (CPS)—a smart next step he plans to discuss with Linda. With the pool deck now leveled and protected, Jack can confidently enjoy his travels knowing his home is safer, more attractive, and built to last. Noticed your pool deck sinking or cracking? Don’t wait for the problem to get worse—contact us today to schedule your free concrete inspection in Bartlett, TN. Let PolyLevel® bring your backyard back to life!

Signs of Sunken Walkway and Drainage Problems In Memphis, TN, homeowner Gary J. noticed his front walkway near the entryway was sinking and holding water after rain. The uneven concrete not only collected dirt and created poor drainage but was also on its way to becoming a dangerous trip hazard. Left untreated, this type of sunken walkway can lower curb appeal, worsen cracks, and even reduce home value. Because the homeowner plans to sell within the next three years, he wanted a safe, cost-effective repair that would restore the front entry without investing in a full driveway project. Concrete Leveling Solutions with PolyLevel® Foam Injection Our team recommended PolyLevel® concrete leveling foam, a modern alternative to outdated mudjacking. Unlike heavy slurry mixes, PolyLevel is lightweight, waterproof, and delivers precise lift that won’t wash out over time. We used slab jacks to lift the sunken walkway back into place, ensuring water drained properly into the yard instead of pooling at the front door. This concrete lifting method restored a safe walking surface, eliminated drainage issues, and stopped further settlement from creating cracks. For added protection, Redeemers Group also offers NexusPro® joint sealant and SealantPro® concrete protection to keep surfaces sealed and resilient. Lasting Results, Improved Safety, and Resale Value The project was a success. The walkway was lifted back to its proper slope, water now flows off into the yard, and the front entryway is both safe and visually appealing. By addressing the sunken concrete early, Gary avoided costly liability risks and preserved the property’s curb appeal. With professional concrete repair in Memphis, he can confidently list the home in the future knowing that safety and appearance have been restored. Redeemers Group backs solutions with proven products, certified installers, and warranties that homeowners can trust. Don’t wait for uneven concrete to become a safety hazard or reduce your property value. Contact Redeemers Group today for expert concrete leveling and walkway repair in Memphis, TN. Schedule your free inspection and protect your home’s safety, appearance, and resale value.