Job Stories

Severe Basement Water Intrusion Threatened Historic Memphis Property Paul M. of Memphis, TN faced repeated flooding in his basement during heavy rains—sometimes so severe that water poured over the basement wall from the crawlspace like a waterfall. Even with an existing sump pump, the volume was too much to handle during intense storms, leaving muddy floors and damaging stored items, including Christmas decorations. The home, built in 1905 with several later additions, included an original basement and crawlspace beneath the structure. Over time, large volumes of water began entering through the crawlspace, pooling around the master bedroom slab, and washing dirt into the basement, making the space unsuitable for storage and threatening the long-term structural integrity of the home. Comprehensive Crawlspace Drainage and Basement Waterproofing Plan An inspection revealed that water was flowing through the crawlspace and likely pooling near the slab of the master bedroom before entering the basement. Our Memphis waterproofing team designed a two-stage solution to protect both areas. First, an interior drainage system was planned for the crawlspace, complete with a SuperSump® Plus sump pump installed at the crawlspace’s lowest point before it connects to the basement. Interior drains were positioned along the perimeter walls in this zone to intercept and channel water directly to the sump. For the basement, a matching SuperSump® Plus system was recommended—using the existing sump hole—to allow for future pump upgrades if water volume exceeds capacity. This approach gave Paul the flexibility to first address the crawlspace drainage and evaluate results before committing to full basement drainage installation. Long-Term Flood Prevention with Expandable Sump Pump Capacity By combining a targeted crawlspace drainage solution with high-capacity sump pump systems, Paul’s home is now better equipped to handle even the heaviest Memphis rainstorms. The SuperSump® Plus units provide reliable performance with the option to add additional pumps if conditions demand, offering both immediate protection and future scalability. This proactive waterproofing approach not only safeguards stored belongings but also preserves the historic value of the 1905 home. Paul and his family can now reclaim their basement and enjoy peace of mind knowing their property is protected against water damage for years to come. Call to Action: If your Memphis home is experiencing water intrusion in the basement or crawlspace, don’t wait until the next heavy rain. Contact us today for expert basement waterproofing in Memphis, TN and crawlspace drainage solutions that protect your property, your belongings, and your peace of mind.

Cecelia's home was on a slab foundation. Many years of water intrusion into the slab and surrounding concrete meant her house had met a terrible fate: shifted soil. The shifted soil under Celia's home caused her foundation to sink into the voids, and become unstable. What once felt like terra firma had become a a muddy mess! Cracks began to appear through the middle of her bricks and inside her walls, two dangerous signs of foundation failure! Luckily, she knew she could call Redeemers Group. Her System Design Specialist crafted her the perfect system to accomplish three things: 1) Stabilize her home, for good. 2) Level her concrete and keep it from shifting further. 3) Divert the water so it would stop causing the soil beneath her concrete and slab foundation to wash away! Redeemers Group performed the work, all without even using an excavator! Her small backyard and lovely azaleas meant we got to use extra care when stabilizing her home. Luckily, her friendly dog was there all day to keep the production crew company.Redeemers Group successfully installed push piers to stop the shifting in the affected area of the foundation, injected poly under her sunken concrete and finally, used nexus to seal the joints and cracks in her walkways. Thank goodness Cecelia called Redeemers Group :)

Persistent Water Intrusion Threatened the Crawlspace and Basement This Memphis, TN home—owned by John P. and his wife for 35 years—had been dealing with a growing moisture problem. During heavy rains, water entered through a vulnerable corner in the crawlspace foundation wall, flowed across the crawlspace, and eventually reached the basement. The homeowner’s major concern was the protection of appliances and stored belongings, as well as preparing the home for a potential future sale. Although full-scale waterproofing was recommended, the customer opted for a minimal, targeted approach to control intrusion and reduce risk. Strategic Waterproofing Solution Controlled the Water Path To intercept incoming water at its source, the repair team installed a sump pump at the entry point and added 12 feet of interior drainage along the side wall and 8 feet down the adjoining back wall. Due to a grade change toward the basement, extending the drainage further wasn’t feasible, and the customer understood this limited-scope fix would not guarantee complete protection. The discharge line was routed down the interior crawlspace wall to navigate exterior obstructions, and the LawnScape outlet was placed within an existing trench for efficient water dispersal. The team also addressed structural concerns: the crawlspace’s 10-foot kick-out section had unsupported joists pulling away from a main beam. Two SmartJacks and a new 10-foot support beam—cut into two sections to match uneven joist height—were installed to lift and stabilize the sagging floor system. Proven Methods Protected the Home and Prepared It for the Future By combining interior drainage, sump pump installation, and structural reinforcement, this project addressed both immediate water intrusion and long-term home stability. While the homeowner may still consider full encapsulation or a complete perimeter drainage system later, this targeted solution provided peace of mind, safeguarded critical appliances, and prevented worsening structural damage. The methods used followed best practices for crawlspace moisture control and floor system stabilization, ensuring the home remains market-ready and protected from further deterioration. Ready to Protect Your Home? If you’re noticing water intrusion, damp crawlspaces, or sagging floors, now is the time to act. Contact Redeemers Group today for a professional assessment and customized repair plan that keeps your home dry, stable, and protected.

Moldy Crawl Space Conditions Threatened Indoor Air Quality in Memphis, TN A Memphis, TN homeowner contacted our team after persistent musty odors and moisture concerns began affecting the home’s indoor air quality. The family had noticed strong mold smells coming from the crawl space addition built around 2010, especially during the summer months when humidity levels increased. The concern became even more urgent after the homeowner’s wife and mother-in-law, both highly sensitive to mold and severe allergies, began experiencing discomfort inside the home. Previous attempts to improve air quality through HVAC upgrades and expensive air purifiers had not resolved the issue. During the inspection, we discovered two separate crawl spaces with deteriorated vapor barriers, elevated moisture levels near an HVAC system, surface mold growth, and failing insulation that was contributing to poor crawl space conditions and unhealthy air circulation throughout the home. Full Crawl Space Encapsulation and SilverGlo Insulation Protected the Home From Moisture and Mold To permanently address the moisture intrusion and mold concerns, we recommended a full crawl space encapsulation system for both crawl spaces totaling more than 2,300 square feet. Our solution included removing deteriorated ground vapor barriers, extracting old insulation between the floor joists, and installing CleanSpace encapsulation materials to seal the crawl spaces from ground moisture and humid outside air. We also installed SilverGlo insulation along the crawl space walls to improve energy efficiency and help regulate temperatures throughout the home. During installation, our crew overcame several major obstacles inside the original crawl space, including low-hanging HVAC ducts, deteriorated insulation that had to be removed by hand, and numerous pipes and electrical wires that complicated the installation process. By coordinating with the homeowner’s HVAC contractor and custom-sealing difficult access points, we were able to create a properly sealed and airtight encapsulation system. Crawl Space Moisture Control Improved Property Protection and Energy Efficiency The completed crawl space encapsulation system provided the homeowners with a long-term solution designed to reduce moisture, prevent mold growth, and improve overall indoor air quality. By sealing both crawl spaces and insulating the walls with SilverGlo, the home became better protected against humidity, mold contamination, and future structural concerns. The encapsulation system also created the added benefit of improved energy efficiency, helping reduce strain on the HVAC systems while supporting more stable indoor temperatures. Most importantly, the homeowners gained peace of mind knowing their family could enjoy a healthier living environment while protecting the long-term value of their Memphis home. Schedule a Crawl Space Inspection in Memphis, TN If you are noticing musty odors, mold concerns, high humidity, or moisture problems in your crawl space or basement, professional crawl space encapsulation may be the solution. Contact our team today to schedule a crawl space inspection and learn how moisture control, vapor barriers, and crawl space insulation can help protect your home and improve indoor air quality.

After a recent pipe burst in their crawlspace, this homeowner began noticing signs of humidity and moisture underneath their home. Wanting to protect their house long-term, they called us to evaluate the crawlspace and help prevent future damage. During our inspection, we found elevated moisture levels throughout the wooden structure in the crawlspace, along with visible condensation on the lumber. Even though the ground appeared dry, moisture readings in the wood were significantly high, showing that humidity was still affecting the space. Our team recommended installing a sump pump system to help manage water and reduce moisture buildup in the crawlspace. By addressing the source of the humidity and improving drainage, the homeowner can now move forward with greater peace of mind knowing their crawlspace is better protected. Taking care of moisture problems early can help preserve the structure of your home and prevent costly repairs down the road.

Basement Floor Joist Damage Caused Uneven Kitchen Floors A Memphis, TN homeowner called Redeemers Group after noticing that the kitchen floor was uneven while preparing to install new tile. The issue had become frustrating because items were rolling across the counter, and the existing kitchen tile kept cracking. During the basement inspection, the source of the problem was identified: a cracked floor joist directly beneath the kitchen. Because damaged or weakened floor joists can cause sagging floors, cracked tile, uneven countertops, and long-term structural concerns, this repair needed to address the support system beneath the kitchen before new flooring was installed. Joist Sistering and SmartJack XT Support Stabilized the Kitchen Floor To repair the sagging kitchen floor, the crew completed 15 feet of floor joist sistering on the damaged joist below the kitchen. Sistering the joist added strength alongside the cracked structural member and helped restore support where the floor system had weakened. The team also installed 10 feet of supplemental beam support with two SmartJack XT crawl space support posts. Because supply lines, electrical lines, and a gas line were in the way, the beam had to be installed in two separate sections, with one SmartJack XT placed on each side. This approach allowed the team to work around the basement utilities while still giving the home the stabilization and lift it needed. Why Proper Floor Stabilization Matters Before Installing New Tile This Memphis basement floor support repair was important because tile needs a stable, level surface to perform well. Installing new tile over a sagging or unsupported floor would not have solved the real problem and could have led to more cracked tile, uneven flooring, and future repair costs. By reinforcing the cracked floor joist with joist sistering and adding supplemental beam support with SmartJack XT posts, Redeemers Group helped stabilize the kitchen floor before the homeowner moved forward with new tile. The homeowner was very happy with the results, and the home received the lift and support required to protect the kitchen floor system. Call Redeemers Group today to schedule a basement or crawl space inspection if you have sagging floors, cracked tile, uneven floors, or signs of failing floor joists in your Memphis-area home.

Kim H. of Memphis, TN reached out to us with a serious concern—her driveway appeared to be sinking, and she feared it might eventually cave in. Upon arrival, our expert team conducted a thorough inspection and quickly identified the issue. Two large sections on the right side of her driveway had begun to settle due to substantial voids beneath the concrete. Additional problem areas included a concrete pad near the garage—typically used for trash cans—which also had a noticeable void, and a section in the middle of the sidewalk that was similarly affected. After assessing the scope of the problem, we recommended our comprehensive 2-part Concrete Protection System (CPS) to not only repair the existing damage but also proactively address any hidden voids. This solution would have ensured long-term stability across all affected areas. However, to accommodate Kim’s budget, we focused on directly repairing the visibly compromised zones while still utilizing professional-grade methods to lift and stabilize the sunken concrete. Thanks to our precise and efficient approach, Kim's driveway, sidewalk, and concrete pad were restored to a safe and level condition. She can now use her driveway with confidence, free from the worry of further settlement or collapse. If you're noticing signs of sinking concrete around your home, don’t wait—contact us today for a free inspection and protect your property from dangerous voids and costly damage.

Settled and Cracked Front Porch Created Structural and Safety Concerns A newly purchased home in Memphis, TN required several improvements before the homeowner could move in to begin his medical residency. One of the most noticeable issues was the raised front porch slab, which had cracked in multiple areas and settled approximately one inch. The uneven concrete created both a safety hazard and an appearance problem at the front entry of the home. In addition to the porch settlement, the homeowners were also concerned about a leaning brick column near the backyard gate that appeared to have footing instability. Addressing these concrete settlement issues before move-in was important to protect the property and improve long-term durability. PolyLevel Concrete Lifting and NexusPro Crack Sealing Restored the Porch To repair the settled concrete porch, technicians drilled strategic injection points along the slab and used PolyLevel foam injection to lift and stabilize the affected sections. Slab jacks were used during the lifting process to carefully raise the porch back into alignment with the surrounding brickwork. Once the porch reached the desired elevation, additional PolyLevel material was injected beneath the slab to fill hidden voids and stabilize the soil below. After leveling was completed successfully, all drill holes were patched with crack filler, and the visible cracks and brick border joints were sealed using NexusPro joint sealant with a sand finish for a clean, durable appearance. Professional Concrete Leveling Methods Help Prevent Future Settlement Using PolyLevel concrete lifting instead of full slab replacement allowed the homeowners to preserve the existing porch while minimizing disruption and downtime. Polyurethane foam injection is designed to stabilize weak soils, fill empty spaces beneath concrete slabs, and provide long-lasting support without the mess or expense of replacing concrete. NexusPro crack and joint sealing also helped protect the repaired porch from water intrusion, which is one of the leading causes of future concrete settlement and deterioration. Although the nearby brick column could not be guaranteed to move during stabilization attempts, the repair approach ensured the front porch itself was restored safely and efficiently before the homeowner’s upcoming move to Memphis. Schedule Expert Concrete Leveling and Porch Repair in Memphis, TN If your porch, driveway, sidewalk, or patio has cracked or settled, professional concrete leveling can restore safety, appearance, and structural stability without replacement. Contact Redeemers Group today to schedule a free inspection and learn how PolyLevel and NexusPro solutions can permanently repair sinking concrete in Memphis, TN and the surrounding areas.

Burst Pipe Left Standing Water and Moisture Problems Beneath the Home Cody and Mary Kate of Memphis, Tennessee contacted our team after discovering standing water inside their crawl space following a pipe burst that occurred during the winter. Several months after the plumbing repair was completed, Cody noticed wet areas near the crawl space entrance and found water collecting beneath the home. Their biggest concerns were drying out the crawl space, preventing mold growth, and reducing the risk of future moisture-related issues such as wood damage and termites. During the inspection, additional problems were identified, including debris and tarp material throughout the muddy crawl space along with deteriorating ductwork resting directly on the ground. SmartSump Installation Created a Long-Term Crawl Space Drainage Solution To immediately address the standing water problem, crews installed a SmartSump pump system at the lowest point of the crawl space where water naturally collected beneath the home. The sump basin was surrounded with gravel to improve drainage and help direct groundwater into the system for removal. Because electrical service had not yet been installed inside the crawl space, the pump itself was temporarily left unplugged until an electrician completes the necessary wiring. A moisture alarm was also provided to the homeowners for installation after electrical work is completed. In preparation for future crawl space encapsulation, crews removed tarp materials and debris from the muddy crawl space to create a cleaner and more manageable environment beneath the home. Early Crawl Space Moisture Control Helped Prepare the Home for Future Encapsulation One of the most important aspects of this project was stopping the standing water issue before it could create more severe crawl space damage. By installing the sump pump system now, the homeowners were able to begin controlling groundwater intrusion while planning for a future full crawl space encapsulation system when timing and budget allow. Discussions during the inspection also highlighted the importance of replacing deteriorating ductwork that had already begun rusting and breaking down due to prolonged moisture exposure. The completed SmartSump installation provided the homeowners with a solid first step toward long-term crawl space moisture control and better protection for the home moving forward. Schedule a Professional Crawl Space Inspection If your crawl space has standing water, moisture problems, or signs of mold and humidity buildup, early intervention can help prevent expensive structural and air quality issues later. Professional sump pump systems, drainage solutions, and crawl space encapsulation can help keep your crawl space dry and protect your home for years to come.

Crawl Space Water Intrusion and Foundation Concerns in Memphis, TN Redeemers Group helped a Memphis, TN homeowner address inspection-related concerns before a real estate sale could move forward. The home had crawl space water intrusion, standing water, exterior brick cracking, joist separation, a settled front porch, and undersupported framing near the fireplace. Water had been entering through the back crawl space wall and traveling toward the front of the home, even though previous exterior waterproofing and buried drainage efforts had already been attempted. Because buyers were concerned about the inspection findings, the project needed a clear repair plan that addressed the visible symptoms and the underlying causes. Interior Drainage, SmartJacks, Push Piers, PolyLevel, and NexusPro Repairs The solution included crawl space drainage improvements, structural support, foundation stabilization, concrete leveling, and joint sealing. Redeemers Group planned an interior drainage path to collect water and direct it to the sump pump instead of allowing water to cut several uncontrolled trenches through the crawl space soil. SmartJacks were installed to support doubled joists near the fireplace, and foundation stabilization work included hand-dug pier locations, push pier installation, and concrete reinforcement around a problem pier area. The settled front porch was treated with PolyLevel to help lift and stabilize the concrete, while NexusPro was used to seal patio joints and cracks where water could enter beneath the slab. Why These Crawl Space and Foundation Repair Methods Mattered These methods mattered because the repairs were designed to control water, stabilize structural loads, reduce further settlement, and protect the home from recurring moisture and foundation issues. Crawl space waterproofing helped manage water at the source and direct it to a controlled discharge point. SmartJacks and pier support helped strengthen areas where framing and foundation support were a concern. PolyLevel and NexusPro helped address concrete settlement and reduce water entry near the home. For homeowners in Memphis, TN, especially those preparing to sell, crawl space repair, foundation repair, concrete leveling, and waterproofing can help resolve inspection concerns, improve buyer confidence, and protect the long-term performance of the home. Schedule Crawl Space Repair and Foundation Repair in Memphis, TN If your Memphis-area home has crawl space water, brick cracks, sagging floors, joist separation, uneven concrete, or inspection-related foundation concerns, contact Redeemers Group today to schedule a professional inspection and get a repair plan built around the real cause of the problem.