Job Stories

Joe F. is selling his home and wanted to ensure that the crawlspace was mold free.  The crawl space also needs a secured entry way. Redeemers Group came in and offered the family a permanent solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We are glad that we could help Joe F. enjoy a dry, healthy crawl space. He is now able to sell his home without worrying about a dirty crawl space. Redeemers Group is pleased that we could resolve this issue.

Janna B. of Hernando, MS was having a few concrete issues. Her driveway was cracking and was not stable.  Janna planned to retire and move into her vacation home within the next few years, but first, she needed to be sure that the driveway problems were permanently solved.  Janna relied on Google to help find a reliable contractor to help her.  That’s where she discovered Redeemers Group. Janna was greeted by our Inspector Matt, who went out to Hernando to provide her with a thorough, no-cost inspection.  Matt showed her the problems and explained how his team could permanently solve them with concrete leveling and concrete repair options.  Janna was excited about the solution and scheduled the job. Concrete leveling and repair experts Jacob and Brennen were brought in to tackle the problem.  They injected PolyLevelTM under the concrete to stabilize and level it.  Then they repaired all the cracks with our NexusProTM Crack Repair System.  To fully protect from future damage, they sealed all the joints using NexusProTM Joint Sealant. Janna was thrilled with the results and Redeemers Group was thrilled to have delivered the experience our customers deserve!  She can rest assured that her concrete issues are over she can have a stress-free retirement.

Mark W. of Hernando, MS is a trusted contractor and has been instrumental in the build-out of the new Redeemers Group office. As a longtime client and partner, he and his wife have been great to work with, ensuring that their forever home remains in top condition. Recently, they noticed an issue with their pool deck, where a small area had settled and then shifted back slightly with seasonal changes. Upon further inspection, it became clear that voids beneath the deck were contributing to the instability, a common issue with pool decks that can lead to further damage over time. To protect their investment, Mark and his wife opted for our 3-Part Concrete Protection System, a proven solution to reinforce and stabilize their pool deck. This comprehensive system ensures long-term durability by addressing voids, sealing joints, and preventing further shifting. In addition to this, they decided to replace their pool coping with NexusPro™, a high-performance sealant designed to withstand weather changes and prevent cracks. The NexusPro™ application will be installed around the entire pool and along the waterfall’s edge, ensuring a seamless, long-lasting finish. Their trusted stone specialist will also repair a minor area of stonework near the garage, complementing the enhancements we’ve provided. By choosing our expert concrete protection services, Mark and his wife are securing the beauty and safety of their outdoor space for years to come. If you're experiencing similar issues with your pool deck or concrete surfaces, don't wait for further damage—contact us today for a professional inspection and customized solution!  

Concrete Pool Deck Void Repair and Stabilization A Hernando, MS homeowner experienced voids beneath his pool deck that threatened long-term stability and surface integrity. Although the slabs had not yet settled, the underlying gaps posed a serious risk for future cracking and uneven concrete. Our team stabilized the structure using PolyLevel injection and sealed all joints with NexusPro, delivering a durable, long-lasting solution that preserved the deck and improved its performance. The Problem: Voids Beneath Pool Deck Concrete Creating Future Risk The homeowner, a civil engineer, identified multiple voids surrounding his pool deck. While the concrete slabs were still level, these hidden gaps beneath the surface created a high likelihood of future settlement, cracking, and costly structural damage. Complicating the situation, sections of the concrete had been whitewashed, leaving a mismatched appearance and limiting immediate sealing options due to adhesion concerns. The Solution: PolyLevel Injection and NexusPro Joint Sealing System To address the issue, our team injected PolyLevel beneath the pool deck to fill all voids and fully stabilize the concrete without disruption. This advanced polyurethane foam expanded to support the slabs, eliminating empty spaces and preventing future movement. We then applied NexusPro joint sealant across all joints, including the perimeter border where color transitions occurred, ensuring a clean, protected finish. Due to the homeowner’s plan to restain the concrete, we clearly communicated that sealant warranties would not apply post-staining, maintaining transparency and trust throughout the project. Why These Concrete Repair Methods Matter for Long-Term Performance Using PolyLevel for void filling and NexusPro for joint sealing is critical in preventing water intrusion, soil erosion, and slab movement—especially in pool deck environments exposed to moisture and temperature changes. These methods not only stabilize existing concrete but also extend its lifespan, reduce maintenance costs, and improve overall safety. Addressing voids before visible damage occurs is a proactive approach that saves homeowners significant time and expense. Protect and Stabilize Your Pool Deck Today If your pool deck shows signs of voids, cracking, or uneven support, don’t wait for the damage to worsen. Contact our team today for a professional inspection and proven concrete repair solutions designed for long-term stability and performance.

Sinking Pool Deck Created Trip Hazards Around a Hernando, MS Pool A homeowner in Hernando, MS had a sinking and cracked concrete pool deck repaired to improve safety, restore a more even walking surface, and protect the concrete before a summer family event. Joshua T. was concerned because the concrete around one side of the pool had settled enough to create noticeable elevation changes between the pool edge and the surrounding deck. Kids were stubbing their toes and getting hurt on the uneven pool deck, making concrete settlement more than a cosmetic issue. During the inspection, the back edge of the pool deck showed settlement that increased from about one quarter of an inch to one inch, with additional settling along the right edge of the pool. PolyLevel Concrete Lifting Stabilized the Settled Pool Deck To repair the sinking concrete around the pool, the crew installed a 3-Part Concrete Protection System. Small holes were drilled around the pool deck, and PolyLevel was injected beneath the slabs to lift and stabilize the settled concrete. This method helped address the uneven pool deck without tearing out and replacing the existing concrete. The work area also included the concrete under the bay window and the walkway from the driveway to the backyard, giving the homeowner a more complete concrete repair solution for the areas connected to the pool and outdoor living space. Concrete Sealing and Joint Protection Helped Preserve the Repair After the pool deck was lifted and stabilized, the concrete was pressure washed and treated with SealantPro to help protect the surface from water, weather, and future wear. Cracks and joints were sealed with NexusPro and sand to help keep water from entering the gaps and contributing to more soil movement beneath the slabs. These methods were important because concrete around pools is exposed to frequent moisture, foot traffic, and outdoor conditions. By combining concrete lifting, concrete sealing, and joint protection, this Hernando, MS pool deck repair improved safety, appearance, and long-term durability. Call Redeemers Group for Pool Deck Concrete Repair in Hernando, MS If your pool deck is sinking, cracking, or creating trip hazards, Redeemers Group can help. Our team provides concrete lifting, concrete leveling, crack repair, and concrete sealing solutions for homeowners in Hernando, MS and nearby areas. Schedule a free inspection today to learn how we can help make your pool deck safer, smoother, and better protected.

Curtis and Darla of Coldwater, MS had been living in their home for 30 years, watching their kitchen floor and the wall between the dining room and bedroom gradually sink. Over time, the uneven foundation became a growing concern, affecting both the structure and comfort of their home. As they had no plans to move, finding a long-term solution was essential. After carefully considering their options, they knew they needed a reliable fix to stabilize their home and prevent further damage. To address the issue, we installed two sets of SmartJacks™ in the affected areas, strategically placed to lift and level the sinking floor and wall. This system provided the necessary support to restore stability while offering long-term durability. Although Curtis and Darla initially considered a full encapsulation solution, they ultimately decided to move forward with just the jacks for now, leaving the possibility of encapsulation open for the future. If you're noticing similar issues in your home—uneven floors, sinking walls, or foundation concerns—don't wait for the problem to get worse. Our expert team can assess your situation and provide the right solution to restore stability and peace of mind. Contact us today for a professional evaluation and take the first step toward securing your home’s foundation.  

Kenneth B. and his family noticed that water would always stay long after the rain was gone. Their drainage system was failing and it was affecting their home's foundation. Kenneth gave Redeemers Group a call and we were able to come out to the property and provide a great solution to this issue. Redeeemers Group was able to come in and install our WaterGuard® basement waterproofing system. This system is an innovative interior perimeter drainage channel designed to effectively solve basement water problems. Unlike traditional French drains that are installed outside the foundation or alongside the footing, WaterGuard piping won't clog with silt or plant roots. In fact, the WaterGuard basement drainage system includes a 20-year warranty against clogs. Water enters the system via inlet holes and flows through the drainage pipe to the TripleSafe or another sump pump. We also installed the SuperSump pump system which is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. Now, Kenneth and his family are able to enjoy their home without a flooded garage and driveway.  

Vivian, a dedicated local insurance agent and first-time homebuyer, faced a growing concern with her 1970 slab-on-grade home. After experiencing flooding two years ago, she began noticing cracks forming in her ceiling and above several doorways, including in the hallway, kitchen, and both bathrooms. As a single mother of three, she wanted to address the issue before it worsened, recognizing the potential impact on her home’s structural integrity. With plans to rent out the property in the future, she was committed to protecting her investment and ensuring the home remained safe and stable. To resolve the issue, we provided Vivian with a comprehensive solution to stabilize her entire interior slab and repair her exterior concrete flatwork, including the driveway, walkway, carport slab, and patio. Our PolyLevel™ and NexusPro™ system was used to reinforce the foundation, lift settled areas, and seal all joints and cracks, preventing further deterioration. For added durability, she considered additional concrete protection options, ensuring long-term stability and safeguarding her home’s value. This solution not only restored her home’s structural integrity but also gave her peace of mind that her property would remain a solid asset for years to come. If you’re noticing cracks, uneven concrete, or foundation concerns in your home, now is the time to act. Delaying repairs can lead to costly damage and decreased property value. Contact us today to schedule an inspection and discover how our advanced stabilization solutions can help protect your home—just like we did for Vivian.  

Burlison, TN Home Had Sinking Floors, Crawl Space Damage, and Settling Basement Walls A homeowner in Burlison, TN contacted Redeemers Group after noticing that the north and west sides of the home appeared to be sinking. The home had recently been inherited from family, and the customer wanted to preserve it as the primary place where they would continue raising their family. During the inspection, the biggest concerns were uneven and sagging floors, worsening cracks, termite-damaged wood, water intrusion in the crawl space, and two basement walls that were settling downward. The home had a crawl space and basement combination, with original wood, plumbing, and HVAC still in place. Over time, termites, moisture, and inadequate personal jacks had weakened the subfloor, floor joists, and key support areas. SmartJacks, Sistering, Structural Supports, Encapsulation, and Piers Stabilized the Home Redeemers Group completed a more detailed inspection before installation and found that the home needed more than crawl space support jacks. The crew installed stabilization supports in key areas, added sistering where damaged or weakened framing required reinforcement, and placed main supports to help restore floor stability. SmartJack-style crawl space support methods were used to lift and stabilize sagging floors, while basement stabilization work helped support the settling walls and the floors above them. The team also installed a full crawl space encapsulation system to help separate the home from ground moisture and reduce the conditions that had contributed to ongoing floor sagging. The customer was informed that active plumbing leaks still needed to be addressed and that cosmetic cracks were outside the scope of the structural repair. Why Crawl Space Moisture Control and Foundation Stabilization Mattered This project was important because sagging floors, termite damage, crawl space water intrusion, and settling basement walls can continue to worsen when the underlying structural and moisture problems are not addressed. In this Burlison, TN home, stabilization was achieved in both the basement and the main living areas, giving the customer the improved level and support they were looking for. The clean space system was installed tightly, the floor system received additional reinforcement, and the basement support work helped protect the home’s long-term stability. By combining crawl space repair, structural sistering, support jacks, encapsulation, and basement pier stabilization, Redeemers Group helped the homeowner take an important step toward preserving a family home for future generations. Need Crawl Space or Foundation Repair in Burlison, TN? If your home has sinking floors, cracks that are getting worse, crawl space moisture, termite-damaged joists, or basement walls that appear to be settling, Redeemers Group can help. Schedule a professional crawl space and foundation inspection today to find the source of the problem and get a repair plan designed to stabilize your home.

This homeowner wasn’t concerned with the condition of the crawl space until the water and humidity issues began to affect the beautiful wood flooring in the downstairs on the home. They started to notice rippling in some places of the flooring. In others, the boards were expanding and contracting with the changes in dampness below them. One picture shows where boards started to come up altogether. Our inspector found that the crawl space needed to be fully encapsulated. The system included drainage matting, Cleanspace liner, a Sani Dry sump pump, and a dehumidifier. Click here to learn more about how all of these parts of the encapsulation system work together, and why they are all necessary. In the end, the homeowner was pleased that any water that would enter the crawl space would be diverted to the sump before it can cause problems, and the dehumidifier would keep the air conditioned in an appropriate manner. They were further pleased that as the system began working, and the flooring began to dry out from the underside, some of the aesthetic issues with the hardwood floors went away.