Job Stories

Redeemers Group had the pleasure of helping Ripley City Hall with the uneven sidewalks that surround the building. Uneven sidewalks can make any building hazardous.  We installed the PolyLevel® system which uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. We were more than happy to get this issue resolved for Ripley City Hall. 

Uneven Floors and Termite Damage in a 1960s Home When Mary M. and her husband purchased their 1968 Covington, TN home, they quickly realized that many issues had been hidden during a flip. Over time, they noticed the floors becoming uneven, especially in their son’s bedroom where the floor gave way when walked across. As first-time homeowners planning to stay at least 10 years, they knew the problems would only get worse if left unaddressed. A closer crawl space inspection revealed severe termite damage to a main support beam, which was causing the sagging floors and threatening the long-term safety of the home. Sagging Floor Repair and Crawl Space Reinforcement To restore stability, our team replaced 10 feet of the rotted main beam supporting the load-bearing wall between the living and dining rooms. We also installed a 10-foot supplemental beam and two SmartJack® supports to permanently stabilize the floors in their son’s bedroom. In addition, a 12-foot floor joist was sistered to reinforce weakened wood, and the entire area was treated with LumberKote for added protection. The crawl space repair solutions available through Redeemers Group made it possible to complete the work efficiently, thanks to over two feet of clearance in the crawl space. Immediately after installation, the homeowners noticed a dramatic improvement—floors felt solid, level, and no longer sagged underfoot. Protecting the Home for the Future This project not only corrected the immediate structural issues but also safeguarded the family’s home for years to come. With a new baby on the way, Mary and her husband gained peace of mind knowing their home was safe and stable. We also recommended additional services to protect their investment, including chimney stabilization, a full crawl space encapsulation to control moisture, and future bathroom renovations to address hidden structural concerns. By choosing professional foundation repair, the homeowners ensured their property’s value, safety, and comfort for the future. If you’re in Covington or the greater Memphis area and notice sagging floors, bouncy joists, or termite damage, don’t wait for the problem to get worse. Schedule your free crawl space inspection today and let our experts design a lasting solution to protect your home and family.

Shane, Courtney, and Buford took on this PolyLEVEL job for a front walkway in Collierville, TN! The homeowner, Gloria D., began to realize her front sidewalk and walkway leading to her house was not only settling but was also creating a trip hazard for her neighbors. She made the call to Redeemers Group, and we were able to give her a free inspection, deciding that her best option would be for a PolyLEVEL injection to be done! There was a walkway leading from the home’s front door, down to the sidewalk that had been installed by the town of Collierville. Shane’s team had to monitor many aspects of this project to fulfill a full lift.  One corner on the final slab had not settled as far down as the other three corners, so one member of the crew had to physically jump up and down on the slab to maintain the slab’s position. The crew went above and beyond to insure this home owner the perfect lift. The team also made sure any “blowout’ of the foam from under the slab did not seep into the home owner’s grass. Buford and Courtney diligently removed any of the excess foam. After all three slabs were lifted, the team completed a thorough clean up, complete with sweeping the sidewalk, removing any excess foam, and sanding the small holes that had to be drilled for the injections. The Redeemers were able to complete her project, leaving her sidewalk level once again, almost as if it was brand new!!

Curt B. of Collierville, TN and his wife had lived in their charming 1920s home in the Collierville Historic District for three years when they began to notice subtle but concerning structural issues. The wall dividing their kitchen and coffee room showed signs of settlement, and the coffee room floor had become noticeably bouncy. Preserving the character and craftsmanship of the original hardwood flooring was a top priority, so Curt contacted us to explore options that would correct the underlying structural issues without disturbing the home's historical integrity. Our inspection revealed significant challenges. The area in question was difficult to access due to multiple tight crawlspace entries and ductwork congestion. Once we reached the affected zone, we discovered that the floor joists beneath the 5x10 coffee room were rotted and cracking. The main beam featured five boards—three of which were deteriorating—while the two exterior boards had been previously scabbed and remained intact. To avoid tearing through the antique flooring, we proposed a minimally invasive solution: sistering the two failing joists, installing two standalone supports on each side of the main beam, placing a 5-foot supplemental beam, and adding one SmartJack® under the coffee room for added stabilization. By reinforcing the existing structure from below, we were able to stabilize the coffee room floor and prevent further settlement—all without removing a single plank of the original 1920s hardwood. Curt and his wife can now enjoy their home with restored confidence, knowing the integrity of their historic space has been preserved. Plans are also underway to apply LumberKote® to the original portion of the home to protect against moisture and future deterioration in the crawlspace. Own a historic home with structural concerns? Get expert solutions that protect your home’s charm—schedule your free inspection today and stabilize without compromise!

Why Was This Pool Deck Sinking? Homeowner Russel J. of Collierville, TN noticed his pool deck concrete was sinking and pulling away from the pool coping. This issue is common when soil beneath a pool deck shifts due to poor compaction, erosion, or seasonal moisture changes. A sinking pool deck is more than cosmetic—it creates trip hazards, drainage issues, and can lead to expensive structural damage around the pool if ignored. Russel needed a safe, permanent repair that would stabilize the slab without lifting it out of grade. How Does PolyLevel® Foam Fix a Sunken Pool Deck? Our team recommended PolyLevel® foam injection, a modern alternative to mudjacking for concrete leveling and stabilization. Unlike heavy cement-based mixes, PolyLevel® uses a lightweight, waterproof foam that expands beneath the slab to fill voids and permanently support the concrete. Because Russel requested no lift, the foam was applied only to stabilize the deck. To protect the pool coping, we also applied NexusPro® joint sealant. Unlike standard caulk, NexusPro® is UV-resistant, flexible, and designed to last years without cracking or peeling—keeping joints watertight and preventing future erosion. Why Are PolyLevel® and NexusPro® the Best Methods? This repair stabilized one side of Russel’s pool deck, sealed the coping joints, and prevented further settlement. By choosing PolyLevel® over mudjacking, Russel avoided adding weight to already unstable soils, while NexusPro® provided long-term sealing against water intrusion. These methods work especially well in Tennessee’s climate, where soil movement is common. If left untreated, a sinking pool deck can worsen over time, leading to water pooling, uneven slabs, and costly pool structure damage. Russel was very pleased with the results and gained peace of mind knowing his backyard is safe, stable, and attractive for years to come. If your pool deck is sinking, cracking, or pulling away from the pool, don’t wait for it to become a safety hazard. Contact us today for a free pool deck inspection in Collierville, Memphis, Germantown, and nearby areas. Get expert concrete repair solutions designed to last with PolyLevel® foam injection and NexusPro® sealant.

We were called out to this Eads, Tennessee home that is being prepped to be put on the market. The realtor had told the homeowner that the sunken driveway was going to be a big detractor for interested buyers that would perceive that the entire circle driveway would have to be replaced. She estimated that buyers would devalue the home as much as $10,000 because of it. Therefore, it was a no brainer for the homeowner to have us lift the parts of the driveway that had sunken down.  There were multiple places that the driveway was sinking significantly. One challenge with this drive was the decorative brick spacers between each concrete slab. Our team leader was able to bring the concrete slabs back to level as shown in the photos. The homeowner did not ask us to level the decorative brick spacers. Concrete lifting is meant for concrete only, and not decorative brick. Interestingly enough, some areas of the brick also achieved lift back to level. The homeowner planned to remove the brick, pressure wash it, pack dirt down under it, and relay the brick to be level with the restored driveway. (This is why the decorative brick appears to be still sunken down in the photos).

John C. and his wife, long-time residents of Eads, TN, began noticing troubling signs of foundation settlement in their 1995-built home. Over the course of a year, subtle but progressive issues such as separation at crown molding and drywall cracking began to appear. Concerned about the worsening condition, they sought bids from multiple foundation repair companies, determined to resolve the issue before it escalated. Upon inspection, it was discovered that the home’s main support beam had been compromised due to sunken piers in the crawlspace, which offered only about two feet of clearance. Our team proposed a permanent solution involving the installation of four SmartJacks positioned on either side of the affected piers. Additionally, we reinforced a key support wall between the living room and kitchen by placing two more SmartJacks and installing a 10-foot supplemental beam to reestablish structural integrity. After discussing the differences between basic stabilization and lifting, the homeowners chose to move forward with an approach aimed at lifting and restoring their home's original alignment. To further protect their investment, the couple also opted to include a LumberKoat application to reinforce wood components and improve durability. They appreciated our thorough consultation and professional recommendation, ultimately selecting our team over three other competitors. If you’re seeing similar signs of foundation damage—like crown molding separation or cracked drywall—don’t wait for it to get worse. Contact us today to schedule your free inspection and secure your home’s stability for years to come.  

Crawl Space Foundation Problems in a Historic Memphis Home In an 1890-built home in Memphis, the owner noticed sagging, spongey floors and widening gaps between the baseboards and hardwood flooring—signs of serious structural issues requiring professional crawl space repair. Beneath the house, several piers had collapsed over time, allowing the floors to dip and the walls to crack, especially around the dining room and kitchen. The crawl space—tight and filled with old ductwork—made repairs challenging, but the damage needed attention to protect the home’s integrity and preserve its historic charm. SmartJack Installation for Reliable Crawl Space Stabilization To permanently reinforce the structure, our team installed a system of SmartJack crawl space supports, designed to restore strength to aging foundations. In the dining room, we installed three SmartJacks and 15 feet of steel I-beam; in the living room, four SmartJacks and 20 feet of I-beam provided additional stabilization. SmartJacks are part of Redeemers Group’s trusted foundation repair solutions, built to address settlement and structural concerns in homes of all ages. Each galvanized steel column can support over 60,000 pounds, providing lasting strength and stability. While full leveling wasn’t possible due to the home’s hardwood construction and age, the installation successfully stabilized the foundation and delivered noticeable lift. Why Crawl Space Stabilization Protects Your Home’s Legacy This project demonstrates the importance of professional floor stabilization in older homes. By reinforcing the foundation with SmartJacks, the homeowner resolved sagging floors, restored balance, and safeguarded more than 50 years of family memories in his beloved home. For this Memphis homeowner, the project was about more than structure—it was about preserving legacy and peace of mind for years to come. If you’ve noticed sagging floors, cracks near your baseboards, or soft spots in your crawl space, don’t wait for the problem to worsen. Contact Redeemers Group, your Memphis crawl space repair and foundation stabilization experts, for a free professional inspection today.

Frances G. of Byhalia, MS was in search of peace of mind after discovering a troubling sag in her dining room floor. Upon inspection, it became clear that the structural integrity of her home had been compromised by significant wood rot in the joists and subfloor beneath the dining room. With quotes already in hand from competitors and another on the way, Frances wanted to ensure she explored all her options before moving forward with a critical repair. Our team identified that the existing floor joists and subflooring were beyond salvage due to severe moisture damage and fungal growth. We proposed a comprehensive solution: removing and replacing the affected joists and subfloor using appropriately sized 2x8 joists in 8-foot and 6-foot spans, supported by a central beam spanning the 14-foot area. To address the underlying moisture issues, we also recommended a full crawl space encapsulation system. This would not only prevent future wood rot but also mitigate mold growth and improve overall air quality inside the home. After reviewing the plan with her son and comparing her options, Frances entrusted us with the project. We relocated the sump pump to her preferred spot near the crawlspace door, ensuring functionality and homeowner satisfaction. Thanks to our expert repair and moisture control solution, Frances now enjoys a safer, healthier home environment. Restore the comfort and value of your home—contact us today for expert crawl space and structural repairs in Byhalia, MS!

Identifying Structural Concerns and Unlevel Conditions This project began when the homeowner in Byhalia, MS noticed his backyard shed/workshop had become unlevel while resting on concrete blocks. Although his manufactured home also had areas supported by block skirting and piers, the shed remained his main concern. During inspection, our expert identified that portions of the home showed minor sagging, though symptoms were minimal. The customer wanted a full evaluation to ensure long-term safety, especially because the home spans more than 2,000 square feet. Site-specific details—including the absence of LumberKote on most structural wood—helped guide the repair plan. Delivering a Customized Foundation Support Solution To restore stability to the shed, our team installed three new support jacks, adding a concrete cap over engineered fill per the homeowner's request. Because this customization fell outside standard specifications, the shed jacks were not eligible for warranty coverage, but they provided the immediate reinforcement needed. For the manufactured home, we installed 10 additional support jacks along the main beam inside the crawl space. The installation process was straightforward and efficient, designed to quickly address existing settlement and prevent future issues. Protecting Structural Integrity with Proven Methods Beyond installing new supports, our specialists applied LumberKote to critical wood components of the home to strengthen and protect the structure against moisture-related deterioration. While the porch deck and most trailer framing had no previous LumberKote protection, applying it to the main beam provided valuable long-term resilience. By combining targeted jack placement with wood preservation techniques, we ensured both the shed and the home achieved improved stability, leaving the customer pleased with the results. Protect Your Home and Outbuildings with Professional Foundation Expertise If you’ve noticed sagging floors, shifting structures, or uneven sheds, now is the time to act. Our foundation repair experts deliver reliable, customized solutions that help protect your property for the long term. Contact us today for a professional evaluation and keep your home or workshop safe, level, and structurally sound.