Job Stories

Penny and Mike from Williston TN, who met us at a home show , called Redeemers Group to set up an appointment for a free on-site estimate. They wanted their crawl space water proofed and sealed. Jay, our systems design specialist, went out to their home to provide a quote for crawl space water proofing and encapsulation. Our installation team iinstalled our WaterGuard System, which will capture the water before it enters the crawl space and bring it to a sump pump. A SuperSump Sump Pump System was installed, which will pump the water outside and away from the foundation. Lastly they installed our CleanSpace Encapsulation System, which will prevent any moisture or bad smells from coming up into their home.

This customer knew that rain was a problem for her home, but until she asked Redeemers group, a local crawl space specialist, to come look, she did not know HOW much of a problem it really was.   The rainwater intrusion was very significant; it cause not only flooding in the crawl space, but also would lead to wood rot, which in turn was causing her floor joists, main beam and subfloor to fail.All hope was not lost, however. After our System Design Specialist diagnosed the problem, our Crawl Space team rolled out and install a sump pump, drainage system, and smart pipe to guard the crawl space against water getting into and staying in the crawl space. Then, we full encapsulated the crawl space, and installed a de-humidifier,  which meant we would stop moisture from getting into the air and rotting the wood in the crawl space!

Betty T. of Oxford, MS was frustrated with her concrete slab foundation issues.  Her home was only 2 years old when she began to experience foundation troubles.  Her home was built on uneven ground with tree roots and debris underneath the slab.  This meant failing soil, a settling foundation, a sunken room, and windows and doors that could not function.  The windows and doors were a major concern for Betty because of her daughter with special needs.  Betty needed reassurance that all doors and windows functioned properly in case of emergency. What’s worse?  She trusted another company to fix her foundation issues and this work, which was guaranteed, failed.  When she tried to get the company to honor the guarantee, she discovered that they are now out of business.  Luckily, she found Redeemers Group. Ryan, one of our Inspectors, went to visit Betty with two things in mind. First, he wanted to fully and permanently resolve her foundation issues and give Betty the peace of mind she deserved.  Next, he wanted to redefine Betty’s experience while dealing with a contractor and show her that honesty, integrity, and compassion still exist in our business.  After Ryan walked her through the solution and all processes involved, Betty agreed with the findings, and the work was set to begin. It was now up to Chet and his crew, who were tasked with handling this foundation project.  They installed our Push Pier system in order to stabilize the sinking room.  Not only was this the most effective solution, but it is also permanent.  Push Piers offer the much-needed stabilization without further disturbing the soil.  Along with the Push Piers, the crew used our PolyLevelTM system.  Injecting PolyLevelTM underneath the concrete works to fill voids and stabilize the foundation in places where piers cannot go.  PolyLevelTM was also used to level her concrete patio.   It is jobs like this that reinforce the Redeemers Group mission: to redefine.  Betty was let down by a few poor contractors who did subpar work and left her frightened about the well-being of her daughter.  We are proud to have been there for Betty and to make sure that her home is safe, and her foundation is secure.

Covin J. of Oxford, MS—alongside his wife—called us out to inspect ongoing concrete issues around their home, particularly around their backyard pool. Built in 1996 and owned by the family since 2000, the home has become a long-term residence, but persistent settlement in one corner of the pool deck has become a recurring problem. Despite previous attempts to repour the concrete and even installing a trench drain to redirect moisture, the soft, sloping soil in that area continued to cause settling. Covin’s goal was clear: stabilize and lift the concrete in that problem corner once and for all. Upon inspection, we confirmed that stability and lift were indeed required in the corner of the pool deck. Additionally, we examined a large tiled patio area located between the pool and an aging retaining wall. Unfortunately, the retaining wall lacked a footing and had settled as much as 12 inches in one corner—averaging about 6 inches of drop across the full slab. After consultation with our structural team, it was determined that the wall could not be effectively repaired and would require full replacement. Fortunately, the loose tile over the patio was not a concern for the homeowners, as they planned to replace it regardless, allowing us to proceed without the need for careful demo. We also included repairs to the driveway in our proposal. While two slabs near the street were beyond the limits of what could be corrected using PolyLevel and NexusPro, one area near the garage door required lifting, along with several cracks and joints needing sealing. This comprehensive project addresses both safety and structural integrity across multiple high-traffic zones. With the right solutions in place, Covin and his wife are now positioned to reclaim their outdoor living space with confidence. Frustrated with sinking concrete or uneven surfaces? Reach out today for proven lifting and stabilization solutions that restore beauty, safety, and value to your property.

Moisture Damage Threatened a Historic Oxford Property Dr. Ernie W., a partner at a local medical clinic, lives with his family in a historic Oxford home that has been expanded over the years. The home’s ductwork, located in the crawlspace, was creating a damp, high-humidity environment. This excess moisture was damaging the wood floors and posed a serious risk of mold growth, wood rot, and structural deterioration. Without professional intervention, the integrity and comfort of this cherished property would have continued to decline. Full Crawlspace Encapsulation with Premium Materials Our team implemented a comprehensive crawlspace encapsulation covering 1,440 square feet of insulation. This included removing outdated chicken wire from the rear addition and installing SilverGlo® rigid insulation panels for superior thermal performance. To protect the crawlspace structure, we applied LumberKote™, a specialized moisture-resistant coating. For aesthetic preservation, the back side of the SilverGlo was painted black to blend with the home’s large decorative exterior vents. Multiple crawlspace chambers were successfully sealed, and a custom access door was added to reach one previously inaccessible section, ensuring complete coverage and protection. Preserving Historic Charm While Protecting Structural Health By combining moisture control, insulation, and tailored aesthetic considerations, we stopped the humidity damage and improved the home’s energy efficiency. The SilverGlo® and LumberKote™ crawlspace system now provides a durable barrier against moisture while maintaining the historic appeal of the property. This project not only preserved the charm and value of a historic Oxford home but also secured its structural health for decades to come. If your home is experiencing crawlspace moisture problems, contact our experts today for a professional inspection and customized repair plan.

Crawlspace Moisture Problems Threatened the Home’s Structural Integrity This project centered on a home in Oxford, MS where the homeowner had recently begun noticing moisture throughout the crawlspace. Water was entering through the front wall due to heavy runoff collecting in the flower bed near the garage, creating hydrostatic pressure that pushed moisture into the structure. Inside the crawlspace, the soil and vapor barrier showed clear evidence of repeated water intrusion and washout that exposed portions of the footer. Beyond the moisture issues, the inspection revealed significant structural concerns: a main beam lacking adequate support, a floating beam with only a single pier, and a 14-foot unsupported span. These problems created instability under the home, placing long-term foundation health at risk. Specialized Crawlspace Support Using SmartJacks Delivered Reliable Stabilization To address the structural risks, the team installed a series of SmartJacks targeted at the home’s most vulnerable support points. Two standalone SmartJacks were placed on either side of the first failing pier to stabilize the sagging beam. Another SmartJack was added beneath the floating beam to support the previously unsupported section, and a fourth was placed at the midpoint of the 14-foot span to reinforce the long, weakened area. While multiple drainage solutions were discussed—including sump pumps and interior drainage along the front wall—the homeowner ultimately selected the SmartJacks-only option at this time. Thanks to the unusually tall crawlspace, the installation proceeded efficiently. The team also documented that lime was spread through the crawlspace, noting that future visits should include respiratory protection. Proven Foundation Repair Methods Ensured Long-Term Peace of Mind This repair project demonstrated the importance of using engineered crawlspace solutions to protect both structural integrity and future property value. SmartJacks provided a permanent, adjustable method for stabilizing the home’s load-bearing beams, preventing further sagging or settlement. Addressing these issues early helped stop ongoing damage and reduced the risk of costlier foundation problems down the road. With structural supports now reinforced, the homeowner gained peace of mind knowing the home is safer, more stable, and better prepared for future moisture-control upgrades if they choose to move forward. Protect Your Home from Moisture and Structural Damage If you’re noticing sloping floors, moisture in the crawlspace, or signs of weakening beams, now is the time to act. Contact our team to schedule a professional crawlspace inspection and get the right solution to keep your home dry, stable, and protected for years to come.

Buena M. noticed mold was forming along side her walls. She discovered that this mold may be coming from underneath her home. She knew that the mold would not stop forming until the crawl space was dry. Buena decided to give Redeemers Group a call and we were more than happy to help resolve the issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We were happy that we could help Buena and her family have a healthy and mold-free home.  

Stephanie C. had started noticing that her home was not getting cool in the summer or warm enough in the winter. Her and her husband had also noticed that there were critters coming out of nowhere. They figured that it was the crawl space and attempted to cover the area with materials from a home store. This fix was only temporary. Redeemers Group came in and offered the family a permanent solution to their crawl space issues. One of the main components of their waterproofing solution included the installation of a SuperSump Sump pump and IceGuard. Each one of these is essential and works together effectively to keep any basement or crawl space dry. The SuperSump pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. There’s no doubt that Stephanie C. can now enjoy a dry, healthy basement and crawl space. Redeemers Group is pleased that we could solve Stephanie’s crawl space problems in Alamo, TN!

Bob P. and his wife, longtime residents of Union City, TN, began to notice unsettling signs of foundation issues around their home. After over two decades in the house, they observed exterior settling near a front corner—approximately two inches of sinking along 12 feet of the front wall and 8 feet toward the garage. A deeper inspection revealed a visible gap in the crawlspace where the block wall was separating from the framing. This problem was compounded by heavy water collection from a nearby downspout and a natural low point in the crawlspace, creating the perfect storm for ongoing structural damage. With future plans to sell, they knew it was time to take action before things worsened. Though initially cautious about hiring a contractor, the couple placed their trust in our team after we thoroughly assessed their home and walked them through our proposed solution. Leveraging Bob's experience as a former builder, we communicated clearly and gained their confidence. We installed five push piers with strategic hand-digging to avoid damaging the existing concrete driveway—minimizing disruption while achieving optimal lift. On the interior, we implemented a sump pump and interior drainage system to combat water intrusion. The piering crew completed four of the concrete remove-and-replace (R&R) sections, leaving one open for the waterproofing team, which later installed the interior discharge line and completed the final R&R. To ensure long-term success, we routed the discharge line underneath the sidewalk and extended it to a drainage ditch 70 feet away near the street. This careful planning prevented unnecessary rework and preserved the newly laid concrete. We recommended applying LumberKote and a three-part CPS system to the driveway for added durability. Thanks to our foundation and waterproofing efforts, Bob and his wife can now feel confident their home is secure, protected, and market-ready when the time comes. Is your home showing signs of foundation trouble or water intrusion? Contact us today for a free inspection and discover why so many homeowners trust our proven solutions.

Trey B. had noticed that the crawl space in his home was moist and he was worried that the moisture would affect his home. Redeemers Group came in and offered Trey and his family a great solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the SumerSump® sump pump and the CleanSpace®  System. Both systems are essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We are glad that we could help Trey B. enjoy a dry, healthy basement and crawl space. Redeemers Group is pleased that we could solve Trey’s crawl space problems in Bruce, MS.