Job Stories

Harry D. and his wife Ann of Germantown, TN built their house 43 years ago. They have been married for a little over 50 years and are well into their 80's.  It has become hard for Harry to move around the driveway because of the unevenness. They are entering the time in their lives when it’s time to think about downsizing and selling their home. They know that repairing the driveway will allow them to sell quickly and receive full value for the home.  This is the original driveway, and it is in great condition. Since their house is on the top of a hill, they included a retaining wall during the home’s construction, and their driveway comes up to the side of this wall. Ann has had anxieties about this getting worse. After a thorough inspection, we proposed a permanent solution for the driveway. Harry and Ann loved this and were excited to finally solve their issues.  Ann talked to our specialist for about an hour, telling him about all the work that Harry had poured into the house over the last 40+ years. Recalling when the home was built, they had appliances and wood that were being stolen, so Harry would sleep in the back of a station wagon for weeks with a gun to protect their investment. This has made it difficult for Harry to think about downsizing and letting the house go. Ann is ready to move on, but for Harry to make the move, the next place must be perfect. Our concrete crew, led by concrete expert Tommy, used our PolyLevelTM Concrete injection system to lift, level, and stabilize the driveway.  They also filled all cracks and joints with our NexusProTM crack and joint sealant.  This will keep water from penetrating beneath the concrete, causing soil erosion.  This concrete repair job has given Ann the peace of mind that she deserves.  She can be confident the driveway is stable and isn't going anywhere.  Harry can be sure, whether he decides to stay or go, that his driveway is safe.  

Michael H. of Germantown, TN—an orthopedic surgeon who understands the importance of stable, even surfaces—reached out to us for help with his concrete driveway and pool garage area. Several joints and cracks were forming, and one section of the driveway in particular had begun to deteriorate significantly. Michael wanted a comprehensive solution that would protect his investment and restore the look and feel of his property. Our team recommended and applied our 2-Part Concrete Protection System (CPS), which includes the precision lifting power of PolyLevel® and the long-lasting sealant NexusPro®. This powerful combination allowed us to lift and stabilize sunken areas and seal joints and cracks across all the concrete surfaces. In the one heavily damaged spot on the driveway, we advised the customer up front that while NexusPro® would improve the appearance and function, the broken-up condition may limit the results—and he appreciated the honest expectation. The final outcome was a safer, more uniform driveway and pool garage area, with professional joint and crack sealing that will help prevent future wear and water damage. Michael was pleased to see his property looking sharp and protected, backed by a system designed for longevity. Cracked or sunken concrete around your home? Schedule your free inspection with Redeemers Group today and ask about our 2-Part Concrete Protection System—engineered to restore stability, safety, and curb appeal that lasts.

Chimney Cracking and Settlement Concerns in Germantown, TN A homeowner in Germantown, TN faced recurring cracks around a chimney caused by approximately one inch of settlement, raising concerns about structural damage and future resale value. The issue was isolated to the chimney, but the visible separation signaled a worsening condition that required professional intervention. A targeted solution using helical piers was recommended to stabilize the chimney and potentially restore it toward its original position, though site access challenges delayed installation. Identifying the Problem: Chimney Separation and Foundation Settlement John F. reported growing concern over cracks forming around his chimney and the structure appearing to pull away from the home. Upon inspection, the chimney had settled roughly one inch toward the back side, creating increasing separation as the structure extended upward. While no additional settlement was observed elsewhere in the home, this localized movement posed a risk of further cracking, structural instability, and complications during a future home sale. Early detection highlighted the importance of addressing chimney foundation settlement before more extensive damage could occur. Proven Solution: Helical Pier Installation for Chimney Stabilization To address the chimney settlement, a plan was developed to install two helical piers, with angle iron supports if necessary, to stabilize the structure and attempt to lift it back into alignment. This method is widely used in foundation repair due to its ability to transfer structural loads to stable soil layers deep below the surface. While the goal was to improve the chimney’s position, expectations were clearly set that results would depend on how the structure responded during the lift process and whether additional stress caused interior cracking. This transparent approach ensured the homeowner understood both the benefits and limitations of the repair. Importance of Proper Access and Installation Conditions When the crew arrived to begin the chimney repair, limited backyard access prevented equipment from reaching the work area. Although fence removal was offered as a solution, the homeowner opted to pause the project due to liability concerns and instead planned to coordinate with a fencing contractor. This situation underscored a critical but often overlooked factor in foundation repair: proper site access is essential for safe, effective installation. Addressing logistical challenges ahead of time helps prevent delays and ensures the repair process proceeds efficiently. Protect Your Home from Chimney Settlement If you’re noticing cracks around your chimney or signs of separation from your home, don’t wait for the problem to worsen. Chimney settlement can lead to serious structural issues and impact your property value. Contact a foundation repair specialist today to schedule a professional inspection and explore proven solutions like helical pier installation to stabilize and protect your home for the long term.

Stair-Step Brick Cracks Above Garage Signaled a Failing Lintel A homeowner in Germantown, TN contacted our team after noticing nearly 19 feet of stair-step cracking above his garage door. Although another contractor had previously tuck-pointed and patched the damaged mortar joints, the cracking pattern remained visible and indicated ongoing lintel movement behind the brick veneer. The homeowner understood that cracked brick and failing steel lintels can worsen over time if left untreated, leading to additional structural stress, water intrusion, and more costly masonry repairs. After researching long-term repair options, he wanted confirmation that the Thor Helical stitching system would permanently stabilize the wall without requiring repeated future repairs. Phase 2 Lintel Repair Used Thor Helical Rods to Stabilize the Cracked Brick Wall Our team completed a Phase 2 lintel repair designed specifically to stabilize the cracked masonry above the garage opening. During installation, we identified staircase cracks extending upward from both lower corners of the garage opening toward the window area. Previous patchwork repairs had concealed many of the original fractures with concrete filler, which limited the ability to perform any structural lift without risking additional brick damage. To fully reinforce the affected span, we installed five Thor Helical rods evenly across the cracked section to secure and stabilize the masonry long-term. Because the prior repairs had already closed visible gaps, stabilization — not lifting — was the safest and most effective structural solution for this Germantown home. Why Helical Lintel Reinforcement Is Critical for Long-Term Brick Stability Helical rod lintel repair is one of the most effective methods for stabilizing cracked brick veneer around garage doors and window openings because it strengthens the masonry while minimizing invasive demolition. In this case, the homeowner was initially concerned about whether enough reinforcement would be installed to prevent future movement. Our team addressed those concerns upfront by clearly explaining the repair scope, fixed pricing, and engineering approach before installation began. By using properly spaced Thor Helical rods across the full cracked area, the repair successfully reinforced the failing lintel system and reduced the risk of worsening brick separation in the future. Matching the homeowner’s existing concrete patch finish also helped preserve the appearance of the garage façade after stabilization was complete. Schedule a Lintel Crack Inspection in Germantown, TN If you are seeing stair-step cracks in brick, separation above a garage door, or signs of lintel failure around windows or entryways, early structural repair can help prevent more extensive masonry damage later. Our team provides professional lintel repair, brick crack stabilization, and helical reinforcement solutions for homeowners throughout Germantown, TN and the surrounding Memphis area. Contact us today to schedule a detailed inspection and learn whether a helical rod stabilization system is the right long-term solution for your home.

Lucy S. had noticed cracked foundation and doors and windows that were not closing. Lucy tried to search for solutions to this problem, but nothing seemed to work. Redeemers Group was more than happy to help her and her family resolve this issue. To solve their foundation settlement issue, Redeemers Group installed slab piers and performed a lift procedure on the home. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position. Now, Lucy will be able to enjoy her home knowing that their foundation issues are repaired.

Corey C. of Munford, TN, an active-duty military member, contacted us to address serious moisture issues in the basement located beneath his garage. After living in the home for a couple of years, Corey noticed that the space resembled a rainforest—damp, humid, and occasionally plagued by standing water. White fuzzy mold had begun to grow on the drywall near the staircase, raising health and structural concerns. With plans to transform the area into a functional cellar, Corey needed a lasting waterproofing solution. To eliminate moisture and reclaim the basement, we implemented a two-stage waterproofing system along the CMU block wall perimeter. A high-capacity sump pump was installed beneath the staircase, paired with a professional-grade dehumidifier to control humidity levels year-round. We lined the 8-foot-tall walls with CleanSpace® wall vapor barrier, creating a sealed, mold-resistant environment. As part of the installation, the original stairs were removed—something Corey had anticipated, as he plans to replace them with custom steel stairs that accommodate the new discharge line routing. Because the staircase begins at grade level, we designed the discharge line to exit above the stair platform and continue through the adjacent concrete sidewalk, extending just a few feet beyond it for optimal drainage. Corey’s proactive planning and our waterproofing expertise have set the stage for a complete basement transformation. If your basement feels more like a swamp than a storage space, contact us today to schedule a free waterproofing evaluation and reclaim your home’s potential.

Francisco S. and his family had just moved into their new home in Sardis, MS after relocating from Oxford when they began noticing subtle but concerning issues—uneven flooring near the front of the house and slight water intrusion toward the rear. Initially focused on getting a crawl space encapsulation, Francisco reached out to Redeemers Group for a quote. However, during our detailed inspection, we uncovered significant structural concerns: a rotted front rim band, crushed joists bearing on the sill plate, and a main beam not properly seated on its piers. These issues needed urgent attention before moisture control could be effectively addressed. Our team tackled the repair in phases, starting with the replacement of the damaged rim band along the front of the home. This involved accessing structural components through interior spaces like closets, the dining room, and the master bedroom. We then sistered approximately 375 feet of 2×10 joists to restore floor integrity and added three standalone support columns beneath the main beam to relieve pressure from compromised piers—stabilizing the foundation without attempting to lift. Thanks to generous headroom in the crawl space, much of the work was completed from underneath the home, minimizing interior disruption. With the structure secure, Francisco confidently moved forward with a full crawl space encapsulation system. This addition locked out moisture, improved air quality, and ensured the home is protected for years to come—supporting his family’s long-term plans in Sardis. Is your home showing signs of floor sag or crawl space moisture? Contact Redeemers Group for a free inspection and expert solutions in Sardis, MS and the greater North Mississippi region. Secure your home from the ground up—starting today.

Sean O. had noticed that the concrete surrounding his pool was unven and starting to crack. This was an extreme hazard for Sean and his family. After attempting to fix it himself, Sean gave Redeemers Group a call.  In order to fix this issue, the team at Redeemers Group lifted and leveled the exterior concrete. During the process we used the PolyLevel to even the concrete around the customer's pool. By using PolyLevel® we are able to lift concrete slabs to a level position with less weight and disruption than the legacy mud jacking or slab jacking process. We were more than happy to get this issue resolved for Sean and his family. They are now able to enjoy their pool without uneven and dangerous concrete. 

Kevin F., of Batesvile, MS, noticed that water was coming up out of the ground in the corner of his home’s crawlspace.  He decided to give the Redeemers Group a call before the moisture caused any further damage to the crawlspace or the home! We were more than happy to help, and sent one of our Design Specialists, Nick Roberson, to give Kevin a free inspection. After a thorough inspection was done, Nick proposed our Cleanspace Technology. The CleanSpace® Crawl Space Encapsulation System addresses each of the main threats to a crawl space: outside air, excess moisture, water, mold, and pests. Kiel, one of our skilled production team leads, headed out to Batesville to complete this encapsulation. Upon arrival and beginning the work, the team realized just how small this crawlspace actually was. As seen in the attached pictures, Kiel was laid completely flat, and there was barely enough room for his head!! The Redeemers also found out that the main beam of the house was literally a tree that had been installed!! Nevertheless, our team prevailed, and didn’t give up on this encapsulation. Through all of the crazy hurdles our team had to jump, we REDEFINED this clients experience to ensure that they won’t ever have to face a damp crawlspace from this point on!!

Sarah had noticed cracks forming above her doorways in her master bedroom a few years ago. Like many homeowners, it waged war on her peace of mind for years. The area above her bed even started to sag, and her drywall cracks just kept getting bigger. She literally felt the problem hanging over her head as she slept!We were able to restore Sarah's peace of mind by installing slab piers under either side of her master bedroom wall. We supported not only her bedroom but also her three closets. After securing her home with the slab piers, we injected PolyLevel under the home to fill every crack and void. The end result was her home not only be stabilized but moving back into place, as evidenced by the cracks closing up.Now Sarah can sleep well knowing her home isn't going anywhere. With her Redeemers Group warranty, she is guaranteed many great nights of sleep for years to come.