Job Stories

A settling sunroom and failing concrete joints created structural concerns for a Cordova homeowner. Redeemers Group resolved the issue by stabilizing the compromised slab with precision lifting and protecting the surrounding concrete using long-lasting joint sealant, preventing further deterioration and preserving the home’s value. Sunroom Settlement Identified and Verified The homeowner in Cordova, TN reached out after noticing that the recently added sunroom at the back corner of the home appeared to be dropping. Visual inspection from the deck confirmed the issue, and interior zip-level readings showed the corner had settled approximately 0.4–0.6 inches. Although the original plan included installing helical piers for permanent foundation stabilization, the homeowner ultimately opted to focus on repairing the slab next to the sunroom instead. With limited access due to surrounding decks, fencing, and downspouts, careful planning was required to determine the best path forward. Targeted Concrete Lifting and Joint Protection Delivered The project shifted to a PolyLevel® repair, using high-density expanding foam to lift and re-support the slab beside the sunroom. This method allowed the team to restore the slab’s position with precision while avoiding invasive excavation. Even though cracks were present around the pool deck, the homeowner chose not to address them and instead prioritized protecting the driveway. Our crew sealed all driveway joints—along with key areas near the pool deck—with NexusPro®, ensuring those vulnerable seams were protected from water intrusion, soil washout, and seasonal movement. Long-Term Benefits of PolyLevel® and NexusPro® Methods By combining PolyLevel® stabilization with NexusPro® joint sealing, the repair delivered long-term durability and prevented further settling or cracking. These solutions cure quickly, support heavy loads, and extend the life of surrounding concrete, making them ideal for homeowners who want lasting results without major disruption. The completed project provided a more stable environment around the sunroom and strengthened the driveway’s resilience against future damage. If you’ve noticed uneven floors, sinking slabs, or widening concrete joints around your home, now is the time to act. Contact Redeemers Group today to schedule a professional evaluation and get proven, customized solutions that protect your property for years to come.

Sinking Driveway Slab and Soil Erosion Created Unsafe Concrete Conditions A homeowner contacted our team after ongoing erosion and soil washout began causing a rear section of her driveway to sink toward the backyard. The final concrete slab near a speed drain had developed noticeable settlement, cracking, and large voids underneath the surface from repeated rainwater erosion. As the slab continued shifting and sloping to one side, concerns grew about long-term stability and safety while walking across the area. Although appearance was not the homeowner’s primary concern, sealing the damaged concrete and stabilizing the sinking slab became important for peace of mind and to help prevent additional deterioration. PolyLevel Injection Lifted the Concrete Slab and Filled Large Washout Voids To stabilize the affected driveway section, crews used PolyLevel concrete lifting and void filling technology beneath the rear slab. The lightweight expanding foam was strategically injected underneath the concrete to fill large empty pockets caused by erosion and raise the slab back toward a more stable position. Because the area included a speed drain and multiple cracked joints, special attention was given to sealing vulnerable areas where water intrusion could continue damaging the soil beneath the concrete. NexusPro joint sealant was applied across the primary slab joints, visible cracks, along the concrete wall connection, and around both sides of the drain area to help reduce future water penetration and protect the repaired slab from additional washout. Concrete Lifting and Joint Sealing Helped Extend the Life of the Driveway By addressing the underlying voids beneath the driveway slab, the repair helped stabilize the concrete while reducing the risk of continued settlement and cracking. Sealing the joints and cracks also created an important moisture barrier to help limit future erosion beneath the slab during heavy rainfall. The project demonstrated how early concrete lifting and joint sealing can help homeowners avoid more extensive driveway replacement costs later. After completing the repairs, the homeowner was pleased with the results and requested an additional quote to repair cracking throughout the remaining sections of the driveway. Schedule a Professional Concrete Leveling Inspection If your driveway, sidewalk, or patio is sinking, cracking, or developing voids beneath the concrete, professional concrete lifting and joint sealing can help restore stability before the damage spreads. PolyLevel and NexusPro solutions provide long-lasting support while helping protect concrete surfaces from future erosion and settlement.

Stephen and Shelly C. of Lakeland, TN have been noticing drywall cracks inside the home for many years.  They also started to appear in the exterior brick outside.  This was a problem because they wanted to repaint and refresh the home now that their kids had moved out.  They knew that foundation settlement could be the issue, so they called Redeemers Group. Foundation specialist Cam went out to Lakeland to inspect the home.  He discovered what Stephen had suspected; the foundation was settling.  Cam was able to design a permanent solution for the home that would include our push pier system as well as our PolyLevelTM concrete injection system. Now, typically people think of the concrete poly injections as a solution for exterior concrete.  This is correct for the most part.  But PolyLevelTM is often used in conjunction with piers. Lifting a house back to its original position can leave voids in the soil beneath.  PolyLevelTM is used to backfill those voids to be sure that no other settlement issues arise.   Foundation expert Chet and his crew were tasked with completing this project.  They removed the landscaping to dig the holes.  This was tricky because there were irrigation lines running where they needed to dig. They were able to move these lines, install the piers, and get the irrigation set back into place.  Piers were placed around the front and the east side of the house, around to the back.  There was no way to get any heavy equipment to the back of the house without causing damage to the landscaping, so those holes were dug out by hand. After the piers were set and pressurized, it was time for concrete expert Dalton and his crew to backfill with the PolyLevelTM injection.  They used great care to insure minimal damage to the interior floors.  After these injections, the house was fully, and permanently stable.  Mr. and Mrs. C. are very pleased with the results. They can now carry on with their home updates without worry.  They even left a 5 star rating and glowing review of the process and the crew!  

Redeemers Group had the pleasure of helping Ripley City Hall with the uneven sidewalks that surround the building. Uneven sidewalks can make any building hazardous.  We installed the PolyLevel® system which uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. We were more than happy to get this issue resolved for Ripley City Hall. 

Uneven Floors and Termite Damage in a 1960s Home When Mary M. and her husband purchased their 1968 Covington, TN home, they quickly realized that many issues had been hidden during a flip. Over time, they noticed the floors becoming uneven, especially in their son’s bedroom where the floor gave way when walked across. As first-time homeowners planning to stay at least 10 years, they knew the problems would only get worse if left unaddressed. A closer crawl space inspection revealed severe termite damage to a main support beam, which was causing the sagging floors and threatening the long-term safety of the home. Sagging Floor Repair and Crawl Space Reinforcement To restore stability, our team replaced 10 feet of the rotted main beam supporting the load-bearing wall between the living and dining rooms. We also installed a 10-foot supplemental beam and two SmartJack® supports to permanently stabilize the floors in their son’s bedroom. In addition, a 12-foot floor joist was sistered to reinforce weakened wood, and the entire area was treated with LumberKote for added protection. The crawl space repair solutions available through Redeemers Group made it possible to complete the work efficiently, thanks to over two feet of clearance in the crawl space. Immediately after installation, the homeowners noticed a dramatic improvement—floors felt solid, level, and no longer sagged underfoot. Protecting the Home for the Future This project not only corrected the immediate structural issues but also safeguarded the family’s home for years to come. With a new baby on the way, Mary and her husband gained peace of mind knowing their home was safe and stable. We also recommended additional services to protect their investment, including chimney stabilization, a full crawl space encapsulation to control moisture, and future bathroom renovations to address hidden structural concerns. By choosing professional foundation repair, the homeowners ensured their property’s value, safety, and comfort for the future. If you’re in Covington or the greater Memphis area and notice sagging floors, bouncy joists, or termite damage, don’t wait for the problem to get worse. Schedule your free crawl space inspection today and let our experts design a lasting solution to protect your home and family.

Shane, Courtney, and Buford took on this PolyLEVEL job for a front walkway in Collierville, TN! The homeowner, Gloria D., began to realize her front sidewalk and walkway leading to her house was not only settling but was also creating a trip hazard for her neighbors. She made the call to Redeemers Group, and we were able to give her a free inspection, deciding that her best option would be for a PolyLEVEL injection to be done! There was a walkway leading from the home’s front door, down to the sidewalk that had been installed by the town of Collierville. Shane’s team had to monitor many aspects of this project to fulfill a full lift.  One corner on the final slab had not settled as far down as the other three corners, so one member of the crew had to physically jump up and down on the slab to maintain the slab’s position. The crew went above and beyond to insure this home owner the perfect lift. The team also made sure any “blowout’ of the foam from under the slab did not seep into the home owner’s grass. Buford and Courtney diligently removed any of the excess foam. After all three slabs were lifted, the team completed a thorough clean up, complete with sweeping the sidewalk, removing any excess foam, and sanding the small holes that had to be drilled for the injections. The Redeemers were able to complete her project, leaving her sidewalk level once again, almost as if it was brand new!!

Curt B. of Collierville, TN and his wife had lived in their charming 1920s home in the Collierville Historic District for three years when they began to notice subtle but concerning structural issues. The wall dividing their kitchen and coffee room showed signs of settlement, and the coffee room floor had become noticeably bouncy. Preserving the character and craftsmanship of the original hardwood flooring was a top priority, so Curt contacted us to explore options that would correct the underlying structural issues without disturbing the home's historical integrity. Our inspection revealed significant challenges. The area in question was difficult to access due to multiple tight crawlspace entries and ductwork congestion. Once we reached the affected zone, we discovered that the floor joists beneath the 5x10 coffee room were rotted and cracking. The main beam featured five boards—three of which were deteriorating—while the two exterior boards had been previously scabbed and remained intact. To avoid tearing through the antique flooring, we proposed a minimally invasive solution: sistering the two failing joists, installing two standalone supports on each side of the main beam, placing a 5-foot supplemental beam, and adding one SmartJack® under the coffee room for added stabilization. By reinforcing the existing structure from below, we were able to stabilize the coffee room floor and prevent further settlement—all without removing a single plank of the original 1920s hardwood. Curt and his wife can now enjoy their home with restored confidence, knowing the integrity of their historic space has been preserved. Plans are also underway to apply LumberKote® to the original portion of the home to protect against moisture and future deterioration in the crawlspace. Own a historic home with structural concerns? Get expert solutions that protect your home’s charm—schedule your free inspection today and stabilize without compromise!

Why Was This Pool Deck Sinking? Homeowner Russel J. of Collierville, TN noticed his pool deck concrete was sinking and pulling away from the pool coping. This issue is common when soil beneath a pool deck shifts due to poor compaction, erosion, or seasonal moisture changes. A sinking pool deck is more than cosmetic—it creates trip hazards, drainage issues, and can lead to expensive structural damage around the pool if ignored. Russel needed a safe, permanent repair that would stabilize the slab without lifting it out of grade. How Does PolyLevel® Foam Fix a Sunken Pool Deck? Our team recommended PolyLevel® foam injection, a modern alternative to mudjacking for concrete leveling and stabilization. Unlike heavy cement-based mixes, PolyLevel® uses a lightweight, waterproof foam that expands beneath the slab to fill voids and permanently support the concrete. Because Russel requested no lift, the foam was applied only to stabilize the deck. To protect the pool coping, we also applied NexusPro® joint sealant. Unlike standard caulk, NexusPro® is UV-resistant, flexible, and designed to last years without cracking or peeling—keeping joints watertight and preventing future erosion. Why Are PolyLevel® and NexusPro® the Best Methods? This repair stabilized one side of Russel’s pool deck, sealed the coping joints, and prevented further settlement. By choosing PolyLevel® over mudjacking, Russel avoided adding weight to already unstable soils, while NexusPro® provided long-term sealing against water intrusion. These methods work especially well in Tennessee’s climate, where soil movement is common. If left untreated, a sinking pool deck can worsen over time, leading to water pooling, uneven slabs, and costly pool structure damage. Russel was very pleased with the results and gained peace of mind knowing his backyard is safe, stable, and attractive for years to come. If your pool deck is sinking, cracking, or pulling away from the pool, don’t wait for it to become a safety hazard. Contact us today for a free pool deck inspection in Collierville, Memphis, Germantown, and nearby areas. Get expert concrete repair solutions designed to last with PolyLevel® foam injection and NexusPro® sealant.

Lingering Odors After Home Improvements in Collierville, TN A homeowner in Collierville, TN had already made several major improvements to his home, including replacing the siding, installing a new roof and gutters, improving attic ventilation, and removing flooring that had been affected by pet odors from the previous owners. Even after those upgrades, he still noticed unpleasant odors downstairs in the living room, kitchen, and dining room. The smell had an earthy quality, and because he also had breathing concerns, he wanted a long-term indoor air quality solution that could help improve the overall air conditions inside the home. Aspen Air System Installed for Better Home Air Filtration After researching indoor air purification options, the homeowner decided that the Aspen Air system was the best fit for his Collierville home. He wanted the system to help address lingering odors while also supporting cleaner, healthier indoor air. Our crew installed two Aspen Air systems, giving the homeowner flexibility to run both units downstairs or place one downstairs and one upstairs, depending on where the air quality support was needed most. Why Professional Indoor Air Quality Solutions Matter This project showed why odor issues are not always solved by surface-level repairs alone. Even after replacing flooring, improving ventilation, and completing exterior upgrades, the homeowner still needed a targeted air filtration solution to help manage indoor air concerns. By installing Aspen Air systems, the home gained a stronger defense against persistent odors and poor indoor air quality, helping create a more comfortable environment for the family. Call Redeemers Group for Indoor Air Quality Solutions in Collierville, TN If your home has lingering odors, earthy smells, poor air circulation, or indoor air quality concerns, Redeemers Group can help. Contact us today to schedule an inspection and learn more about Aspen Air system installation in Collierville, TN and the surrounding Memphis area.

We were called out to this Eads, Tennessee home that is being prepped to be put on the market. The realtor had told the homeowner that the sunken driveway was going to be a big detractor for interested buyers that would perceive that the entire circle driveway would have to be replaced. She estimated that buyers would devalue the home as much as $10,000 because of it. Therefore, it was a no brainer for the homeowner to have us lift the parts of the driveway that had sunken down.  There were multiple places that the driveway was sinking significantly. One challenge with this drive was the decorative brick spacers between each concrete slab. Our team leader was able to bring the concrete slabs back to level as shown in the photos. The homeowner did not ask us to level the decorative brick spacers. Concrete lifting is meant for concrete only, and not decorative brick. Interestingly enough, some areas of the brick also achieved lift back to level. The homeowner planned to remove the brick, pressure wash it, pack dirt down under it, and relay the brick to be level with the restored driveway. (This is why the decorative brick appears to be still sunken down in the photos).