Job Stories

Sue R. had noticed that the foundation of her home was unstable. The crack on the outside of her home continued to grow. She hired other contractors over the years, but the foundation issue would not go away. Sue decided to give Redeemers Group a call to help with this issue. The first task that was completed was to install piers to support the foundation of the home. When soils are unable to bear the load of the structure on top of it, that structure must sink downwards into the ground. This is true with homes, concrete floors, chimneys, and many other structures. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position.

Kevin R. was having issues with a dirty crawl space at his home. He gave Redeemers Group a call and we were more than happy to help with this crawl space issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. The SmartJack® system provides solid support for sagging and undersize beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. We were more than happy to help this family with their dirty crawl space issue! 

Cynthia K. of New Albany, MS, became alarmed after noticing voids forming beneath her sloped driveway, directly above a concrete culvert. After heavy rains, signs of washout appeared, and a long crack formed straight down the middle of the driveway slab. Though there wasn't significant settlement yet, Cynthia feared it was only a matter of time before the concrete collapsed—potentially damaging her vehicle or cutting off access to her home. With a fixed income and mobility challenges due to a prior brain injury, she needed a fast and affordable solution before the issue became unmanageable. Having already spent money on essential plumbing repairs, Cynthia was looking for a practical approach to prevent a much larger expense. Our team proposed Option 1: using PolyLevel® to fill the voids surrounding the culvert and sealing 12 feet of cracks, including a large control joint and a fractured section on the right-hand side of the driveway. This non-invasive, cost-effective method would stabilize the area quickly and prevent further erosion or cracking. With minimal disruption and maximum impact, it was the perfect solution for her situation. Cynthia chose to move forward immediately, grateful for a solution that fit her budget and gave her peace of mind. Her driveway is now safe, stable, and protected against further water damage. If you're seeing signs of washout or cracking in your New Albany, MS driveway, don’t wait—contact us today to schedule your free inspection and learn how PolyLevel can help preserve your property.

Sloping Floors and Structural Concerns in a 1953 Home This Jackson, TN home, owned by Paul R., had been showing significant floor slope throughout the rear addition and office area. Built in 1953 with a later addition, the home had no main beam supporting the 14-foot joists in the addition, and the rim band connection to the original foundation appeared improperly done. Limited crawlspace access, duct obstructions, and low clearance prevented a full inspection, but visible sections showed no rot. The uneven floors, unsupported addition, and settling near the bathroom created both structural instability and homeowner frustration. Joist Reinforcement, SmartJack Installation, and Subfloor Reconstruction To correct years of settling, our team installed SmartJacks and supplemental beams throughout multiple sections of the home, targeting sloping floors in both the addition and the office. We replaced subfloor and joists where needed, installed two SmartJacks beneath the bathroom wall for added support, and added five 2x8s beneath the bedroom wall in the addition. In tight-access areas, we engineered solutions from above—working through the subfloor where ductwork blocked crawlspace movement. Additional stabilizing SmartJacks were installed along the left side of the home, and a standalone unit was added at a sagging drop beam. Even without using the subfloor access hole, we completed all major structural work, including turning joists in a tight back-door area to improve load distribution. Structural Stability Through Correct Methods and Quality Materials During installation, we uncovered five additional feet of rim band that required replacement, a critical component for long-term structural health. Although this was outside the original scope, we replaced it at no cost to ensure the home was properly supported. Using treated lumber, directional joist corrections, and appropriately placed support jacks, we restored stability throughout the home and reinforced previously unsupported areas. These proven crawl space repair methods protect the structure, stop further settling, and help safeguard the home from future damage—especially important in older homes with additions and limited crawlspace access. Restore Your Home’s Stability Today If your floors are sagging, sloping, or showing signs of structural trouble, now is the time to act. Contact Redeemers Group for expert crawl space repair, structural reinforcement, and SmartJack installation backed by proven methods and long-term results. Let us help you protect your biggest investment.

Tim J. and his family had noticed that the floor was sagging in their home. The home had never had issues like this before. Tim decided to call Redeemers Group to diagnose the issue. The major components of the solution is to stabilize sagging floors by using the SmartJack® system. The system supports loads of more than 60,000lbs. The SmartJack® system provides solid support for sagging and undersize beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. We were more than happy to help this family with their sinking floor problem. 

Our System Design Specialists are the first part of our team to meet with customers and actually see the problems they are facing. They get one on one interaction with the clients and the home. For any crawlspace inspection, the inspector must actually crawl into the crawlspace under the home. This is done to insure a thorough inspection has been completed. It’s not every day that they find visitors under the house, but lately that’s exactly what’s been happening!! They haven’t been the only ones under the homes anymore!! Just this week Wes Cordell was inspecting a crawlspace when a friendly goat appeared out of nowhere!! The goat was super friendly and supplied quite a bit of companionship during the inspection.  We love all types of animals here at Redeemers Group, especially when they surprise us at job sites!!

Pete P. noticed that the concrete surrounding his pool was uneven. He thought that he could fix this issue on his own, but he realized that this issue would not go away. He gave Redeemers Group a call and we were more than happy to resolve this issue. To resolve this issue, we installed the PolyLevel® system and this uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. We were more than happy to get this issue resolved for Pete.

Donetta O. of Selmer, TN has lived in her 2005-built home for the past three years. Over time, she began noticing signs of settling in a small addition closet and subtle structural movement around the door frame of her master bedroom. Concerned that delaying repairs would lead to more extensive—and expensive—damage, she took action to stabilize her foundation before it worsened. Our inspection revealed that the addition was framed separately but accessible through a hole in the original foundation wall, creating two connected crawlspaces. To support the settling addition, we installed 7 feet of supplemental beam and two SmartJacks, aiming for a slight lift to correct the movement. In the master bedroom, the main beam had begun to slope off its piers, and makeshift shims were causing further strain. We addressed this by installing three standalone SmartJacks between the existing piers to properly support and relevel the structure. After weighing her options, Donetta decided to include LumberKote in her project for added moisture protection and long-term durability. This comprehensive approach gave her peace of mind that the repairs would last—and prevent future problems. If your floors are sagging or your doors are sticking, contact Redeemers Group today for a foundation solution that keeps your home safe and level.

Richard F. noticed that there were cracks in his home. He knew that this was a foundation issue and gave Redeemers Group a call. We were able to offer Richard an effective solution to this issue. To solve the foundation settlement issue, Redeemers Group installed slab piers and performed a lift procedure on the home. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position. We also installed the PolyLevel® system which uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away.

Tim from Tupelo MS called Redeemers Group after receiving one of our postcards in the mail. His home, which is on a slab foundation, was showing signs of settling. There were cracks over doorways, crown molding was pulling away from the ceiling, and there were uneven floors.  Matt, our foundation design specialist, provided Tim with a free on-site estimate for foundation repairs. Our installtion team intalled our Slab Piering System, which stabilized the slab and lifted it back to level.