Job Stories

Kendall M. of Michie, TN is a retired Army Ranger and Postmaster who has lived in his home for 19 years. He has noticed over the past few years that the floors in the back wing of the house are sagging and bouncy. He has also noticed cracks on the walls and every door frame. He wants a nice home to leave to his son and knows these foundation problems will only get worse with time. Crawl space repair specialist Wade went out to Michie to inspect Kendall’s home.  He found significant wood rot and broken joists in the crawlspace, especially in the bathroom area.  This is due to excess moisture and water intruding into the crawl space.  Wade designed a permanent solution for Kendall and the work was set to begin. Justin, our crawl space repair expert, was tasked with completing this project.  This was a daunting task because the house was old, and some odd additions were added to it over time.  Justin and crew began by removing all the old and rotted wood.  They replaced the main beam running through the house.  They also needed to replace some of the rim bands and joists. Finally, the subfloors in the affected areas were replaced. Kendall is thrilled with the results.  He knows that with this permanent solution, his home and its property value are secure.  He is confident that he is leaving his son a nice home with a solid foundation.  We at Redeemers Group are proud to have given Kendall the peace of mind that he deserves.

Brandon B. of Fulton, MS—a respected local pastor and school administrator—began noticing troubling signs around his home’s patio. Over time, the concrete had started settling away from the brick exterior, creating a growing gap and a long, unsightly crack. The damage not only threatened the patio’s structural integrity but also posed a safety hazard for his family. Concerned about worsening conditions, Brandon reached out to us for a professional assessment and solution he could trust. After a thorough inspection, we recommended a two-part concrete repair strategy using PolyLevel® and NexusPro®. PolyLevel was used to lift and stabilize the sinking patio slab, ensuring a level surface that reconnects securely with the home’s brickwork. Once the lift was complete, we applied NexusPro, a long-lasting, flexible sealant, to repair the major crack running through the patio and to seal the joint where the concrete meets the home’s foundation. This not only restored the appearance but also protected the patio from future moisture intrusion and soil erosion. We also discussed potential future improvements, including a lintel repair to address sagging brick above the garage or windows, as well as full two-part repairs for the driveway and sidewalk—ensuring the entire exterior remains safe and supported. Brandon chose to move forward with the patio repair first, which was completed successfully and paid for by check. If your concrete patio or walkways are showing signs of settling or cracking, contact us today for a free inspection and let our proven PolyLevel and NexusPro system bring your home back to level.

A lovely couple in Savannah TN has a very treacherous basement entrance, and major flooding issues. They did not feel comfortable entering their basement, let alone trying to solve the waterproofing issues assailing their home.   They called Redeemers Group and we hurried right over to their home in Savannah! Our System Design Specialist diagnosed the issue by locating exactly how water was getting into the basement and prescribed a solution of a perimeter basement waterproofing system that prevents water seepage at the source (hint, it's deep under ground!) Our installation team was able to dig deep within the basement and install this system to prevent water from entering into the basement, and redirect the water via a sump pump out and away from the house.   The System was installed all in one day, and the couple's basement has been dry ever since, even when it rains!

In the midst of remodeling his home, Derek F. noticed that the floor was sagging towards the supplemental beam. The stairs were also slopping in the same direction. Derek gave Redeemers Group a call and were more than happy to help him with this issue. We were able to lift and stabilize the floors using our SmartJack® system. The SmartJack® system provides solid support for sagging and undersized beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. Because of its design, the SmartJack® can be adjusted over time to provide additional straightening and leveling action if necessary. The SmartJack® is also compatible with a crawl space vapor barrier system, allowing you to address crawl space mold and humidity issues while repairing your structural issue. This system was able to stabilize Derek's issue and allowed him to continue remodeling his beautiful home. 

A commercial apartment complex was facing significant losses due to severe water intrusion that rendered several units un-rentable. The persistent moisture issues not only stalled vital repair work but also threatened the structural integrity of the buildings. With tenants unable to move in and income on hold, the property management team needed a reliable waterproofing solution to resolve the problem quickly and permanently. To tackle the issue, our team installed WaterGuard® drainage systems and BrightWall® panels in critical areas of both the main and back buildings. In the main structure, we worked through the bottom three apartments, where interior walls were already stripped to the studs, making installation efficient and minimally invasive. WaterGuard was placed along the front and right walls, channeling water directly to a newly installed sump pump located in the utility closet, which then discharged water safely outside. The back building received a similar system along the back wall, also featuring a dedicated sump pump system that ensures long-term protection against water damage. With these advanced waterproofing systems in place, the property owners are now able to proceed with interior renovations, confident that water intrusion is no longer a threat. The units are on track to be rented out again, restoring critical revenue flow. If your commercial property is suffering from water damage or uninhabitable conditions, contact us today for a tailored waterproofing solution that delivers results.

Timothy G. of Columbus, MS is deeply invested—both financially and personally—in restoring a foreclosed property once occupied by a family member. With $50,000 of his retirement savings already committed, Timothy’s goal is to bring the home up to livable standards and rent it out to begin seeing a return. The house, which sits next to his aunt’s, was in severely compromised condition, especially throughout the front section where structural damage in the crawlspace had rendered parts of the home unsafe and inaccessible. The issues were extensive. The crawlspace along the front of the house was less than a foot deep, sloped forward due to rotting framework, and sat below grade—creating a perfect storm for moisture and wood deterioration. The back half of the home had seen some improvements, with newer framing in the bedrooms, a hallway closet, and one of the bathrooms. However, the guest bathroom and the entire front portion of the house were beyond saving. With flooring collapsed into an already shallow crawlspace, a full front-end reframe was the only viable solution. Due to limited access, an internal inspection of that area wasn't possible, but the signs of failure were clear and urgent. Timothy also expressed interest in having the area slightly graded once the floors are removed and reframed. While some assumptions were made based on floor leveling during reconstruction, grading may still be possible during demolition. In addition to structural repairs, he plans to move forward with full crawlspace encapsulation to preserve the new materials and prevent future moisture issues. With a clear vision for the property—including renovations to a trailer in the back—Timothy is on track to revitalize this neglected home and generate reliable rental income. Got a fixer-upper with hidden crawlspace issues? Let us help you restore it right. Contact us for expert structural repair and encapsulation solutions that protect your investment from the ground up.

Location: Columbus, MississippiProject Type: Basement WaterproofingService Installed: 2-Stage Waterproofing System with WaterGuard™ The Problem: Rainwater Seepage in an Underground Storage Closet Metcalf W., a recent Air Force transfer from Virginia, moved into a home in Columbus, MS and quickly faced a persistent issue: a 6x10 storage closet under the carport was taking on water every time it rained. The closet sits below grade on two sides, and the back wall showed signs of previous patchwork attempts—none of which had successfully resolved the water intrusion. This made the space unusable for storage and posed risks due to the presence of two electrical outlets, along with potential concerns about mold and long-term structural damage. The Cause: Downspout Drainage and Subsurface Saturation The homeowner suspected that a gutter downspout at the front of the house was contributing to the problem. He believed the piping used may have been perforated or damaged, allowing rainwater to drain directly into the soil and collect against the foundation wall. A simple hose test confirmed the suspicion: when water was directed into the downspout, it soon appeared inside the storage closet. This pointed to improper exterior drainage leading to hydrostatic pressure against the below-grade walls. The Solution: 2-Stage Waterproofing System with WaterGuard™ To address the issue effectively, we installed a 2-Stage Basement Waterproofing System featuring WaterGuard™, a trusted internal drainage system designed to intercept and redirect groundwater before it enters the space. The installation involved a three-part concrete pour to ensure proper coverage and sealing around the exposed base block. While the primary leak was along the back wall, we extended protection to the adjacent below-grade wall to prevent future problems. This solution now ensures the closet remains dry, functional, and protected from future water intrusion. Why This Method Matters Rather than relying on surface-level repairs, this project demonstrates the value of diagnosing and correcting the root cause of moisture problems. WaterGuard™ offers a permanent interior solution, especially effective in below-grade spaces like storage closets, basements, and crawl spaces. By combining proper drainage strategy with proven waterproofing systems, homeowners can enjoy peace of mind and regain use of valuable space in their home. Project Highlights Home location: Columbus, MS Problem: Water intrusion in a below-grade storage closet Cause: Faulty or perforated gutter downspout draining toward foundation Solution: Interior WaterGuard™ system with 3-part concrete pour Preventative measures: Covered all below-grade walls, not just the leaking area Schedule Your Free Waterproofing Estimate in Columbus, MS If you're dealing with recurring water issues in your basement, crawl space, or utility closets, don't wait for the damage to worsen. Our team at Redeemers Group specializes in waterproofing solutions tailored to the unique soil and weather conditions of Mississippi homes. Contact us today to schedule your free inspection and consultation.

The Basement Water Problem in Columbus, MS Justin and Savannah H. of Columbus, MS, discovered severe basement water intrusion after a heavy rainstorm flooded their walkout-style basement. Their 1970s home, located near Columbus Air Force Base, had seemed dry when they first moved in, but recent storms left the basement filled with water. With two bedrooms, a bathroom, laundry room, and garage at risk—and the property now on the market—they needed a permanent wet basement repair solution to protect the home’s value and prevent future flooding. Expert Installation with WaterGuard & Sump Pump Protection After inspection, our team recommended a full perimeter drainage system. The homeowners chose the WaterGuard® Interior Drainage System for a cost-effective and less invasive option compared to a two-stage system. The installation included: 78 feet of WaterGuard® to protect bedrooms, laundry, bathroom, and garage A sump pump system with discharge line placed at the garage corner Added protection using the IceGuard® Discharge Line System for year-round reliability Careful flooring removal to access sub-slab areas A soft transition and pitched drainage under a step-down slab in the garage Though the project required crossing under multiple walls, the basement drainage system was successfully installed with minimal disruption. Permanent Basement Waterproofing Benefits By selecting WaterGuard and a sump system, Justin and Savannah not only solved their wet basement problem but also increased their home’s resale value. The minimally invasive installation safeguarded their foundation and living spaces while avoiding unnecessary wall solutions, since drywall had remained dry. Future buyers now have peace of mind knowing the home is protected with Redeemers Group’s proven basement waterproofing products. Savannah’s satisfaction was clear—she even celebrated with a selfie alongside our crew. Don’t wait until the next storm damages your home. Schedule your free basement waterproofing inspection in Columbus, MS today and discover how Redeemers Group can keep your basement dry for good.