Job Stories

Bob P. and his wife, longtime residents of Union City, TN, began to notice unsettling signs of foundation issues around their home. After over two decades in the house, they observed exterior settling near a front corner—approximately two inches of sinking along 12 feet of the front wall and 8 feet toward the garage. A deeper inspection revealed a visible gap in the crawlspace where the block wall was separating from the framing. This problem was compounded by heavy water collection from a nearby downspout and a natural low point in the crawlspace, creating the perfect storm for ongoing structural damage. With future plans to sell, they knew it was time to take action before things worsened. Though initially cautious about hiring a contractor, the couple placed their trust in our team after we thoroughly assessed their home and walked them through our proposed solution. Leveraging Bob's experience as a former builder, we communicated clearly and gained their confidence. We installed five push piers with strategic hand-digging to avoid damaging the existing concrete driveway—minimizing disruption while achieving optimal lift. On the interior, we implemented a sump pump and interior drainage system to combat water intrusion. The piering crew completed four of the concrete remove-and-replace (R&R) sections, leaving one open for the waterproofing team, which later installed the interior discharge line and completed the final R&R. To ensure long-term success, we routed the discharge line underneath the sidewalk and extended it to a drainage ditch 70 feet away near the street. This careful planning prevented unnecessary rework and preserved the newly laid concrete. We recommended applying LumberKote and a three-part CPS system to the driveway for added durability. Thanks to our foundation and waterproofing efforts, Bob and his wife can now feel confident their home is secure, protected, and market-ready when the time comes. Is your home showing signs of foundation trouble or water intrusion? Contact us today for a free inspection and discover why so many homeowners trust our proven solutions.

Trey B. had noticed that the crawl space in his home was moist and he was worried that the moisture would affect his home. Redeemers Group came in and offered Trey and his family a great solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the SumerSump® sump pump and the CleanSpace®  System. Both systems are essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We are glad that we could help Trey B. enjoy a dry, healthy basement and crawl space. Redeemers Group is pleased that we could solve Trey’s crawl space problems in Bruce, MS.  

Our customer noticed that her floor was sinking in one part of the home. Redeemers Group was more than happy to help Carey J.’s home. To solve this issue, we used our SmartJack® system. The system supports loads of more than 60,000lbs. The SmartJack® system provides solid support for sagging and undersized beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. We were more than happy to help this family with their sinking floor problem. 

Carroll T. had noticed that the crawl space of her home was moist and she was worried that the moisture would affect her home. Redeemers Group came in and offered Carroll and her family a great solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the SuperSump® sump pump and the CleanSpace®   System. Both systems are essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. Another part of the solution is to dehumidify the basement ® and the BrightWall® system. BrightWall® is a 100% waterproof rigid plastic paneling for unfinished basement walls. It's durable, washable, and will not support the growth of mold or rot. Installed along with our BrightPost™ padded column wrap, it transforms your basement into a bright, beautiful space for decades to come! We are glad that we could help Carroll T. enjoy a dry, healthy crawl space. Redeemers Group is pleased that we could solve Carroll’s crawl space problems in Ashland, MS.

John M. of Myrtle, MS and his wife were having concerns regarding their home. The back corner of the home has cracked and settled.  They are the original owners of the home. They’ve lived here for more than 20 years and have no plans to move. This is their forever home. Their back porch was also sinking.  They spend a lot of time on their porch and to keep enjoying the view from that porch, they needed to get this resolved.  They tried to have this addressed about 10 years ago, but the company they contracted with installed inferior products.  The problem remained and that company went out of business. We designed a solution that will permanently stabilize both their back porch and their home.  First, we used our PolyLevel® Concrete Injection System to lift and level the porch.  We also sealed all joints and cracks with our NexusPro® Sealant.  We used our push pier system to address the foundation settlement happening with the house.  Our push piers are driven deep into the earth until they meet what is called load bearing strata.  This is the point in which the piers can go no further and rest on this stable soil.  They are attached to the house and pressurized, pushing against the load bearing strata until the house begins to lift.  This is will permanently stabilize their home and ensure that no further settlement will occur in that area. John and his wife are very pleased with the results, stating: “Chet, Brian, Mike & Randy were very knowledgeable about their work and worked well together. They were very respectful and included us in decisions. We would highly recommend this company for your needs.”  We are thrilled to have given them the peace of mind of knowing that their home is stable, and they can enjoy their back porch forever.  

John M. of Myrtle, MS had been dealing with recurring floor settlement issues along a hallway in his home, despite having support work done a few years earlier. While temporary fixes had been attempted, the floor continued to sag, prompting John to seek a long-term, reliable solution. Having previously trusted Redeemers Group to install push piers on the corner of his home—a project he and his wife were extremely satisfied with—he reached out again for expert guidance. Our team conducted a thorough inspection and identified that the previous contractors had altered the original structural supports by replacing columns with block columns and a 6x6 beam. Unfortunately, these makeshift supports had begun settling, contributing to the ongoing issues. To permanently resolve the problem, we proposed removing the inadequate supports and installing eight SmartJacks and 55 feet of steel supplemental beam beneath the central beam of the home. Additionally, another five SmartJacks and 40 feet of steel beam were needed to stabilize the west-side beam supporting the master bedroom, bathroom, and living room. John asked us to remove the old material from the crawlspace so he could dispose of it himself. During the inspection, we also found high mold concentrations at the front of the crawlspace and recommended LumberKoat to protect and preserve the wooden framing. While there were signs of settlement near the back door and foundation wall, and we recommended five push piers with angle iron for reinforcement, John opted to hold off on pier installation for now, considering reframing the door himself. If your floors are sinking or sagging despite past repairs, don’t settle for short-term fixes. Contact Redeemers Group today to schedule a professional foundation inspection and protect your home from further damage.

After over two decades of enjoying his backyard pool, Luis noticed a growing concern—washout was becoming evident beneath the concrete where French drains were installed. This erosion caused a substantial void under two key concrete slabs near the pool, raising fears of structural instability and potential slab replacement. Luis wanted a targeted solution that would restore his peace of mind without requiring an extensive or costly demolition. Our team recommended a precision repair using PolyLevel®, an advanced polyurethane injection system designed to fill voids and lift concrete. This was the perfect solution to stabilize the two affected slabs without disrupting the entire poolside area. In addition, we applied NexusPro®, a long-lasting sealant, to all control joints in the surrounding concrete as well as the joint where the concrete meets the brick along the back of Luis’s home. These treatments were tailored to prevent further water intrusion and protect the integrity of the concrete over time. Thanks to this efficient and minimally invasive repair, Luis was able to safeguard his investment without replacing large sections of concrete. The combination of PolyLevel® and NexusPro® not only corrected the immediate issue but also added long-term durability to his outdoor living space. Protect Your Poolside Concrete—Book a Free Evaluation Today!If you’ve noticed cracks, washout, or sinking slabs near your pool, don’t wait. Contact us now for a no-obligation inspection and discover how our concrete repair solutions can restore your peace of mind and extend the life of your outdoor surfaces.

Sue R. had noticed that the foundation of her home was unstable. The crack on the outside of her home continued to grow. She hired other contractors over the years, but the foundation issue would not go away. Sue decided to give Redeemers Group a call to help with this issue. The first task that was completed was to install piers to support the foundation of the home. When soils are unable to bear the load of the structure on top of it, that structure must sink downwards into the ground. This is true with homes, concrete floors, chimneys, and many other structures. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position.

Kevin R. was having issues with a dirty crawl space at his home. He gave Redeemers Group a call and we were more than happy to help with this crawl space issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. The SmartJack® system provides solid support for sagging and undersize beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. We were more than happy to help this family with their dirty crawl space issue! 

Crawlspace Waterproofing and TripleSafe Sump Pump Installation Completed Successfully Our team completed a crawlspace waterproofing and drainage system installation that included Turtle access installation, TripleSafe sump pump placement, interior drainage pipe (IDP) installation, and crawlspace water removal. Despite multiple underground obstacles and limited crawlspace access due to ductwork, we successfully adjusted the installation plan and completed the system with minimal disruption. Initial Crawlspace Inspection and Gas Line Obstacle We began the project by explaining the interior drainage pipe (IDP) system and crawlspace encapsulation process to the homeowner. During the initial inspection and layout process, we discovered an active gas line on the right side of the house in the planned Turtle installation area. Because the gas line needed to be relocated before excavation could safely begin, we temporarily shifted operations to the secondary Turtle location at the rear of the home. Excavation Challenges: Irrigation Pipes and Old Septic Line While excavating at the rear Turtle location, we encountered two irrigation lines along with an abandoned cast iron septic line. Although the septic line was no longer active, these underground obstructions created complications for the drainage system layout and excavation path. At that point, the gas company had completed relocation of the gas line at the original installation area on the side of the house. We then pivoted back to the primary location and resumed excavation operations there. Turtle Crawlspace Access Installation Once excavation resumed at the original Turtle location, no additional underground obstacles were encountered. Our crew was able to fully excavate the area and complete the Turtle crawlspace access installation successfully. This access point will allow improved entry into the crawlspace for future maintenance, waterproofing service, and drainage system accessibility. TripleSafe Sump Pump Installation and Crawlspace Water Removal After access installation was completed, we removed a significant amount of standing water from the crawlspace. We then installed the TripleSafe sump pump system directly in front of the Turtle entrance because that area represented the lowest point within the crawlspace. The TripleSafe system was fully plumbed and discharged safely outside the flower bed to direct groundwater away from the foundation and crawlspace area. Interior Drainage Pipe (IDP) Installation Around Crawlspace Ductwork Our crew successfully installed approximately 90 feet of interior drainage pipe throughout the crawlspace wherever ductwork allowed access. The existing HVAC duct system created extremely tight working conditions that limited movement beneath portions of the home. We attempted to install an additional small sump system on the opposite side of the crawlspace, but the confined ductwork spacing made installation physically impossible. Because of these limitations, the second Turtle access location will remain necessary to provide future access to that section of the crawlspace. Crawlspace Drainage and Waterproofing Outcome The completed crawlspace waterproofing system now includes: Turtle crawlspace access installation TripleSafe sump pump system Crawlspace water extraction Approximately 90 feet of interior drainage pipe (IDP) Exterior discharge line installation Improved crawlspace accessibility for future service Despite underground utility conflicts, irrigation lines, abandoned septic infrastructure, and restrictive ductwork conditions, the drainage and waterproofing system was successfully installed and is now positioned to better manage groundwater intrusion and crawlspace moisture issues.