Job Stories

Memphis Pool Deck Settlement Created Tripping Hazards Around the Pool John S. of Memphis, TN had several areas of pool deck settlement that had become a safety concern for his family. The concrete around the back side of the pool near the diving board had settled about an inch, creating uneven surfaces where his kids were stubbing their toes. Another section of narrow coping along the side of the pool had a visible void underneath it, and a smaller 6-by-8-foot area near the pool had two settling slabs that also needed to be lifted and stabilized. PolyLevel Pool Deck Repair Lifted and Stabilized the Concrete Redeemers Group repaired the settled pool deck using a two-part concrete protection system that included PolyLevel, NexusPro, crack fill, and sand. The crew drilled small holes around the pool deck and injected PolyLevel beneath the concrete to lift the settled area near the diving board. While the concrete did not return 100 percent to its original position, the team achieved meaningful lift where possible and used the remaining injection points to stabilize the slabs and fill the voids beneath the pool deck and coping. Concrete Joint Sealing Helped Protect the Pool Deck From Future Damage This pool deck repair was important because lifting alone would not have fully protected the concrete from future settlement, water intrusion, and soil washout. After the lifting and stabilization work was completed, the drilled holes were filled with crack fill, and the joints around the coping were sealed with NexusPro to help keep water from moving beneath the slabs. For homeowners in Memphis, TN, pool deck concrete lifting, void filling, and joint sealing can help reduce trip hazards, protect recently updated pool features like liners and pumps, and extend the life of the concrete around the pool. Call Redeemers Group for Pool Deck Concrete Repair in Memphis, TN If your pool deck has settled, cracked, or developed voids beneath the concrete, Redeemers Group can help. Contact us today to schedule a pool deck inspection and learn whether PolyLevel concrete lifting and NexusPro joint sealing are the right solution for your Memphis-area home.

Concrete settlement can cause cracking, sinking, and uneven sections of your driveway.  This is exactly what was happening for Sharon L. of Bartlett, TN.  Soil erosion was causing damage to her driveway. This was particularly troublesome because she has a newborn grandchild.  She was afraid that her daughter or grandchild would trip on the driveway and be injured.  She called Redeemers Group. Concrete repair specialist Christian went out to Bartlett to perform a full inspection and diagnose the problem.  His inspection revealed that there were voids beneath the driveway following along the pattern of cracking.  This was no surprise.  When concrete cracks, water penetrates beneath it.  It then carries soil away, leaving an empty space between the ground and the concrete.  With no support underneath, eventually the concrete will break, and/or sink into the ground.  After explaining his findings, Christian proposed a permanent solution and Sharon agreed. It was now up to concrete repair expert Tommy and crew to tackle this project.  The first mission was to lift, level , and stabilize the sunken parts of the driveway.  This was achieved with our PolyLevel™ Concrete Injection System. Small holes are drilled into the concrete and our specialized equipment injects a specialized foam.  This foam then expands, lifting the concrete.  The holes drilled are smaller than a dime, leaving them very difficult to detect when the job is finished.  Next, was tackling the water intrusion.  This was solved by using NexusPro™ Joint and Crack Sealant to seal all joints and cracks in the concrete.  This will divert water away from those entrance points, keeping it from causing further soil erosion. Sharon was thrilled with the results. She knew that her family was safe from trip hazards in the driveway.  This gave her the peace of mind she deserves so she can enjoy spending time with her grandchild without concern.    

Jeff G., a chemical engineer in Bartlett, TN, faced an unusually complex concrete issue that went far beyond standard slab settlement. A significant void had developed beneath his concrete slab and extended into the adjacent yard, persistently swallowing filler materials such as stone, sand, and pea gravel. With plans to list his home by the end of the month, Jeff was determined to resolve the issue properly—not only to avoid passing the problem on to a future buyer, but also to stay within a conservative budget. Given Jeff’s deep understanding of materials and insistence on a precise solution, our team recommended and implemented a PolyLevel® polyurethane injection—a state-of-the-art method for stabilizing and lifting concrete. Using extra-long drill bits, we targeted deep voids under the slab, drilling through the existing filler layers to ensure our PolyLevel foam reached the true base of the void. The material rapidly expanded to fill the hollow spaces beneath the slab and into the affected portion of the yard, providing long-lasting support and minimizing the risk of further settlement. This custom-tailored approach gave Jeff the peace of mind he needed to move forward with confidence in listing his property. If you're experiencing unexplained settling or suspect hidden voids under your concrete, contact us today to schedule your free estimate and learn how PolyLevel can restore strength and stability to your home.

When Jack L. of Bartlett, TN noticed issues around his backyard pool deck, he knew it was time to take action. A passionate pickleball player preparing for an exciting trip to Antigua, Jack wanted to make sure his home was in solid shape before heading out of town. While his wife Linda was away during the inspection, both shared a concern for maintaining their property long-term—especially since they plan to stay in their home for years to come. Jack had grown particularly worried about a worsening void near the pool and the recent settling of two concrete slabs that had dropped nearly an inch. Our inspection revealed two critical areas in need of attention. First, a large void had developed near a potentially clogged trench drain system surrounding the pool, undermining the structural stability of the deck. Second, two settled slabs had become an uneven trip hazard and were contributing to water drainage concerns. Jack understood that these problems would only accelerate over time if left unaddressed. Given the urgency and the importance of protecting the pool investment, he chose to move forward with a focused repair using PolyLevel®, our high-performance concrete lifting solution. We used PolyLevel® to fill the void and gently raise the sunken slabs, restoring both safety and visual appeal to the pool area. Jack also received a proposal for sealing cracks and control joints on the driveway using our 3-part Concrete Protection System (CPS)—a smart next step he plans to discuss with Linda. With the pool deck now leveled and protected, Jack can confidently enjoy his travels knowing his home is safer, more attractive, and built to last. Noticed your pool deck sinking or cracking? Don’t wait for the problem to get worse—contact us today to schedule your free concrete inspection in Bartlett, TN. Let PolyLevel® bring your backyard back to life!

The Project Restored Peace of Mind, Protected Property Value, and Delivered Long-Term Concrete Stability This residential repair project in Bartlett, Tennessee addressed visible driveway and patio cracking, concerns about potential settling, and a minor brick lintel failure above the garage. Although the concrete surfaces were largely level, the homeowner sought proactive stabilization to eliminate future risk, improve appearance, and preserve long-term property value. The underlying problem was not active sinking, but the uncertainty and stress caused by cracks, aging joints, and cosmetic brick damage that affected the homeowner’s peace of mind and curb appeal. The Solution: PolyLevel Concrete Stabilization, NexusPro Joint Sealing, and Lintel Repair The solution implemented was a comprehensive 3-Part Concrete Protection System across the driveway, front walkway, porch, and back patio. PolyLevel® was used to minimally lift and fully stabilize all concrete slabs, preventing future settlement without invasive replacement. All concrete surfaces were pressure washed and sealed to restore a clean, uniform appearance. NexusPro® was applied to all joints and cracks to create a durable, flexible seal that protects against water intrusion and freeze-thaw damage. In addition, a phase-one lintel repair was completed above the garage to correct the small brick crack and prevent further structural deterioration. Why the Methods Mattered: Preventative Repair, Durability, and Neighborhood-Proven Results These methods were critical because they addressed both structural integrity and long-term protection rather than short-term cosmetic fixes. PolyLevel stabilization ensured load-bearing support beneath the concrete, NexusPro sealing blocked moisture-related damage, and sealing extended the lifespan of the surfaces. The homeowner also valued the proven aesthetic results, having seen the same system used successfully on a nearby neighbor’s property. The project concluded smoothly, generated positive neighborhood attention, and delivered a high level of customer satisfaction, reinforcing the value of preventative concrete repair and professional installation. If you’re seeing cracks in your driveway, patio, or walkways—or want to protect your concrete before problems worsen—schedule a professional inspection and quote today. Proactive concrete stabilization and sealing can restore confidence, enhance curb appeal, and safeguard your property value for years to come.

Signs of Sunken Walkway and Drainage Problems In Memphis, TN, homeowner Gary J. noticed his front walkway near the entryway was sinking and holding water after rain. The uneven concrete not only collected dirt and created poor drainage but was also on its way to becoming a dangerous trip hazard. Left untreated, this type of sunken walkway can lower curb appeal, worsen cracks, and even reduce home value. Because the homeowner plans to sell within the next three years, he wanted a safe, cost-effective repair that would restore the front entry without investing in a full driveway project. Concrete Leveling Solutions with PolyLevel® Foam Injection Our team recommended PolyLevel® concrete leveling foam, a modern alternative to outdated mudjacking. Unlike heavy slurry mixes, PolyLevel is lightweight, waterproof, and delivers precise lift that won’t wash out over time. We used slab jacks to lift the sunken walkway back into place, ensuring water drained properly into the yard instead of pooling at the front door. This concrete lifting method restored a safe walking surface, eliminated drainage issues, and stopped further settlement from creating cracks. For added protection, Redeemers Group also offers NexusPro® joint sealant and SealantPro® concrete protection to keep surfaces sealed and resilient. Lasting Results, Improved Safety, and Resale Value The project was a success. The walkway was lifted back to its proper slope, water now flows off into the yard, and the front entryway is both safe and visually appealing. By addressing the sunken concrete early, Gary avoided costly liability risks and preserved the property’s curb appeal. With professional concrete repair in Memphis, he can confidently list the home in the future knowing that safety and appearance have been restored. Redeemers Group backs solutions with proven products, certified installers, and warranties that homeowners can trust. Don’t wait for uneven concrete to become a safety hazard or reduce your property value. Contact Redeemers Group today for expert concrete leveling and walkway repair in Memphis, TN. Schedule your free inspection and protect your home’s safety, appearance, and resale value.

Problem: Rotting Wood Posts & Structural Floor Failure Homeowners Stefanie and Zed M. of Bartlett, TN faced serious structural issues in their log cabin–style home. The upstairs office floors were sinking, and the wooden columns in their basement garage had rotted at the base, no longer supporting the home’s weight. The failing posts, tied into the drywall ceiling and load-bearing wall, posed a significant risk. With sagging floors worsening, Zed wanted the unstable wood removed and replaced with a permanent support solution. Solution: SmartJack™ Installation with Structural Beams To restore stability, our crew removed the four compromised posts and carefully cut away 15 square feet of drywall to reach the failing wall. We installed two SmartJack™ Crawl Space Support Systems paired with five-foot structural steel beams to transfer weight back onto secure supports. While a longer beam system was not possible due to ceiling studs, the installed jacks immediately stabilized the structure. For full reinforcement, we recommended an additional SmartJack™, though the homeowners opted to preserve access to a nearby door. Why SmartJack™ Was Essential: Permanent, Adjustable Support Unlike wooden posts that rot and settle, the SmartJack™ System is made of galvanized steel, engineered to resist corrosion and shifting soils. It can be adjusted over time, ensuring long-term protection against future settling or sagging floors. By replacing temporary supports with SmartJack™, Stefanie and Zed gained a safer home, restored stability in their office and garage, and confidence that their investment is protected for years to come. For homeowners dealing with crawl space issues, our full Crawl Space Repair & Encapsulation solutions provide permanent protection against moisture, mold, and structural decay. Do you have sagging floors, rotting crawl space posts, or a sinking foundation? Redeemers Group offers free inspections and written estimates with long-term warranty options. Learn more about the SmartJack™ Crawl Space Support System, as well as our full range of services including Foundation Repair, Basement Waterproofing, and Concrete Lifting & Leveling. Call today to protect your home’s value and your family’s safety.

Don't let this happen to you! When this homeowner first noticed some sagging in his bathroom floors, he sadly chose to ignore it. Eventually, he saw the floor starting to peel away from the wall! When he finally called for help, Redeemers Group rushed over and completed a thorough inspection. Because the moisture levels in the crawl space were too high, the water in the air had caused rotting and mold growth in the crawl space, leading to unsalvageable joists beneath the bathroom floor. To repair the damage, Redeemers Group completed the removal and complete replacement of the wooden joists holding up the bathroom and replaced the subfloors and 5 (!) main beams to make sure this customer's bathroom was going to stand firm for years to come.   Finally, we coated the wood in our LumberKote, a proprietary solution that keeps the lumber strong and unpenetrated by mold, mildew, water, or insects. Water in the air will also be kept under control by a dehumidifier and CleanSpace vapor barrier to fully protect the crawl space, and therefore, the entire home.

This customer was plagued by cracks in the wall, uneven floors and even some cracks in the ceiling! Yikes! Luckily, Redeemers Group was able to help. Our concrete installed PolyLevel to ensure this customer would remain on solid ground for years to come. The high density foam filled the voids beneath the home that had caused the settlement and cracking in the foundations. Floors were elevated to meet back up with walls, and cracks in the ceiling were stopped in their tracks.

Samuel B is a recently retired man that loves to fish. He had lived in his home for almost 20 years. He first started noticing some cracks near his doorways and in his brick a few years ago. Samuel unfortunately waited a few years before trying to find help. The cracks continued to grow and spread through his home. The settlement got worse and worse, and eventually he couldn't even use his front door.Finally he called Redeemers Group! We installed Helical Piers on the North East corner of the house, the Southside corner of the garage and the Southernmost side of the property. We also installed a Push Pier through the front porch to make the front door usable again. Then, we placed a Slab Pier is near the master bath doorway, which is also at the North East corner of the house. The Slab pier even got some PolyLevel so backfill the void and ensure it stays in places permanently. The other interior areas that got PolyLevel are the hallway bathroom door, near the front door (where the Push Pier went), opposite the stairs where the foyer and living room meet, and in the laundry room just inside the garage door.All in all, Samuel B purchased a comprehensive system that stabilized his entire house!  A home that just a few years ago, he began to fear would completely fall apart.Thank goodness we could help Samuel! Now he can enjoy the rest of his retirement with peace of mind provided by his Redeemers Group stabilization system.