Job Stories

Jeff G., a chemical engineer in Bartlett, TN, faced an unusually complex concrete issue that went far beyond standard slab settlement. A significant void had developed beneath his concrete slab and extended into the adjacent yard, persistently swallowing filler materials such as stone, sand, and pea gravel. With plans to list his home by the end of the month, Jeff was determined to resolve the issue properly—not only to avoid passing the problem on to a future buyer, but also to stay within a conservative budget. Given Jeff’s deep understanding of materials and insistence on a precise solution, our team recommended and implemented a PolyLevel® polyurethane injection—a state-of-the-art method for stabilizing and lifting concrete. Using extra-long drill bits, we targeted deep voids under the slab, drilling through the existing filler layers to ensure our PolyLevel foam reached the true base of the void. The material rapidly expanded to fill the hollow spaces beneath the slab and into the affected portion of the yard, providing long-lasting support and minimizing the risk of further settlement. This custom-tailored approach gave Jeff the peace of mind he needed to move forward with confidence in listing his property. If you're experiencing unexplained settling or suspect hidden voids under your concrete, contact us today to schedule your free estimate and learn how PolyLevel can restore strength and stability to your home.

When Jack L. of Bartlett, TN noticed issues around his backyard pool deck, he knew it was time to take action. A passionate pickleball player preparing for an exciting trip to Antigua, Jack wanted to make sure his home was in solid shape before heading out of town. While his wife Linda was away during the inspection, both shared a concern for maintaining their property long-term—especially since they plan to stay in their home for years to come. Jack had grown particularly worried about a worsening void near the pool and the recent settling of two concrete slabs that had dropped nearly an inch. Our inspection revealed two critical areas in need of attention. First, a large void had developed near a potentially clogged trench drain system surrounding the pool, undermining the structural stability of the deck. Second, two settled slabs had become an uneven trip hazard and were contributing to water drainage concerns. Jack understood that these problems would only accelerate over time if left unaddressed. Given the urgency and the importance of protecting the pool investment, he chose to move forward with a focused repair using PolyLevel®, our high-performance concrete lifting solution. We used PolyLevel® to fill the void and gently raise the sunken slabs, restoring both safety and visual appeal to the pool area. Jack also received a proposal for sealing cracks and control joints on the driveway using our 3-part Concrete Protection System (CPS)—a smart next step he plans to discuss with Linda. With the pool deck now leveled and protected, Jack can confidently enjoy his travels knowing his home is safer, more attractive, and built to last. Noticed your pool deck sinking or cracking? Don’t wait for the problem to get worse—contact us today to schedule your free concrete inspection in Bartlett, TN. Let PolyLevel® bring your backyard back to life!

The Project Restored Peace of Mind, Protected Property Value, and Delivered Long-Term Concrete Stability This residential repair project in Bartlett, Tennessee addressed visible driveway and patio cracking, concerns about potential settling, and a minor brick lintel failure above the garage. Although the concrete surfaces were largely level, the homeowner sought proactive stabilization to eliminate future risk, improve appearance, and preserve long-term property value. The underlying problem was not active sinking, but the uncertainty and stress caused by cracks, aging joints, and cosmetic brick damage that affected the homeowner’s peace of mind and curb appeal. The Solution: PolyLevel Concrete Stabilization, NexusPro Joint Sealing, and Lintel Repair The solution implemented was a comprehensive 3-Part Concrete Protection System across the driveway, front walkway, porch, and back patio. PolyLevel® was used to minimally lift and fully stabilize all concrete slabs, preventing future settlement without invasive replacement. All concrete surfaces were pressure washed and sealed to restore a clean, uniform appearance. NexusPro® was applied to all joints and cracks to create a durable, flexible seal that protects against water intrusion and freeze-thaw damage. In addition, a phase-one lintel repair was completed above the garage to correct the small brick crack and prevent further structural deterioration. Why the Methods Mattered: Preventative Repair, Durability, and Neighborhood-Proven Results These methods were critical because they addressed both structural integrity and long-term protection rather than short-term cosmetic fixes. PolyLevel stabilization ensured load-bearing support beneath the concrete, NexusPro sealing blocked moisture-related damage, and sealing extended the lifespan of the surfaces. The homeowner also valued the proven aesthetic results, having seen the same system used successfully on a nearby neighbor’s property. The project concluded smoothly, generated positive neighborhood attention, and delivered a high level of customer satisfaction, reinforcing the value of preventative concrete repair and professional installation. If you’re seeing cracks in your driveway, patio, or walkways—or want to protect your concrete before problems worsen—schedule a professional inspection and quote today. Proactive concrete stabilization and sealing can restore confidence, enhance curb appeal, and safeguard your property value for years to come.

Signs of Sunken Walkway and Drainage Problems In Memphis, TN, homeowner Gary J. noticed his front walkway near the entryway was sinking and holding water after rain. The uneven concrete not only collected dirt and created poor drainage but was also on its way to becoming a dangerous trip hazard. Left untreated, this type of sunken walkway can lower curb appeal, worsen cracks, and even reduce home value. Because the homeowner plans to sell within the next three years, he wanted a safe, cost-effective repair that would restore the front entry without investing in a full driveway project. Concrete Leveling Solutions with PolyLevel® Foam Injection Our team recommended PolyLevel® concrete leveling foam, a modern alternative to outdated mudjacking. Unlike heavy slurry mixes, PolyLevel is lightweight, waterproof, and delivers precise lift that won’t wash out over time. We used slab jacks to lift the sunken walkway back into place, ensuring water drained properly into the yard instead of pooling at the front door. This concrete lifting method restored a safe walking surface, eliminated drainage issues, and stopped further settlement from creating cracks. For added protection, Redeemers Group also offers NexusPro® joint sealant and SealantPro® concrete protection to keep surfaces sealed and resilient. Lasting Results, Improved Safety, and Resale Value The project was a success. The walkway was lifted back to its proper slope, water now flows off into the yard, and the front entryway is both safe and visually appealing. By addressing the sunken concrete early, Gary avoided costly liability risks and preserved the property’s curb appeal. With professional concrete repair in Memphis, he can confidently list the home in the future knowing that safety and appearance have been restored. Redeemers Group backs solutions with proven products, certified installers, and warranties that homeowners can trust. Don’t wait for uneven concrete to become a safety hazard or reduce your property value. Contact Redeemers Group today for expert concrete leveling and walkway repair in Memphis, TN. Schedule your free inspection and protect your home’s safety, appearance, and resale value.

Problem: Rotting Wood Posts & Structural Floor Failure Homeowners Stefanie and Zed M. of Bartlett, TN faced serious structural issues in their log cabin–style home. The upstairs office floors were sinking, and the wooden columns in their basement garage had rotted at the base, no longer supporting the home’s weight. The failing posts, tied into the drywall ceiling and load-bearing wall, posed a significant risk. With sagging floors worsening, Zed wanted the unstable wood removed and replaced with a permanent support solution. Solution: SmartJack™ Installation with Structural Beams To restore stability, our crew removed the four compromised posts and carefully cut away 15 square feet of drywall to reach the failing wall. We installed two SmartJack™ Crawl Space Support Systems paired with five-foot structural steel beams to transfer weight back onto secure supports. While a longer beam system was not possible due to ceiling studs, the installed jacks immediately stabilized the structure. For full reinforcement, we recommended an additional SmartJack™, though the homeowners opted to preserve access to a nearby door. Why SmartJack™ Was Essential: Permanent, Adjustable Support Unlike wooden posts that rot and settle, the SmartJack™ System is made of galvanized steel, engineered to resist corrosion and shifting soils. It can be adjusted over time, ensuring long-term protection against future settling or sagging floors. By replacing temporary supports with SmartJack™, Stefanie and Zed gained a safer home, restored stability in their office and garage, and confidence that their investment is protected for years to come. For homeowners dealing with crawl space issues, our full Crawl Space Repair & Encapsulation solutions provide permanent protection against moisture, mold, and structural decay. Do you have sagging floors, rotting crawl space posts, or a sinking foundation? Redeemers Group offers free inspections and written estimates with long-term warranty options. Learn more about the SmartJack™ Crawl Space Support System, as well as our full range of services including Foundation Repair, Basement Waterproofing, and Concrete Lifting & Leveling. Call today to protect your home’s value and your family’s safety.

Don't let this happen to you! When this homeowner first noticed some sagging in his bathroom floors, he sadly chose to ignore it. Eventually, he saw the floor starting to peel away from the wall! When he finally called for help, Redeemers Group rushed over and completed a thorough inspection. Because the moisture levels in the crawl space were too high, the water in the air had caused rotting and mold growth in the crawl space, leading to unsalvageable joists beneath the bathroom floor. To repair the damage, Redeemers Group completed the removal and complete replacement of the wooden joists holding up the bathroom and replaced the subfloors and 5 (!) main beams to make sure this customer's bathroom was going to stand firm for years to come.   Finally, we coated the wood in our LumberKote, a proprietary solution that keeps the lumber strong and unpenetrated by mold, mildew, water, or insects. Water in the air will also be kept under control by a dehumidifier and CleanSpace vapor barrier to fully protect the crawl space, and therefore, the entire home.

This customer was plagued by cracks in the wall, uneven floors and even some cracks in the ceiling! Yikes! Luckily, Redeemers Group was able to help. Our concrete installed PolyLevel to ensure this customer would remain on solid ground for years to come. The high density foam filled the voids beneath the home that had caused the settlement and cracking in the foundations. Floors were elevated to meet back up with walls, and cracks in the ceiling were stopped in their tracks.

Samuel B is a recently retired man that loves to fish. He had lived in his home for almost 20 years. He first started noticing some cracks near his doorways and in his brick a few years ago. Samuel unfortunately waited a few years before trying to find help. The cracks continued to grow and spread through his home. The settlement got worse and worse, and eventually he couldn't even use his front door.Finally he called Redeemers Group! We installed Helical Piers on the North East corner of the house, the Southside corner of the garage and the Southernmost side of the property. We also installed a Push Pier through the front porch to make the front door usable again. Then, we placed a Slab Pier is near the master bath doorway, which is also at the North East corner of the house. The Slab pier even got some PolyLevel so backfill the void and ensure it stays in places permanently. The other interior areas that got PolyLevel are the hallway bathroom door, near the front door (where the Push Pier went), opposite the stairs where the foyer and living room meet, and in the laundry room just inside the garage door.All in all, Samuel B purchased a comprehensive system that stabilized his entire house!  A home that just a few years ago, he began to fear would completely fall apart.Thank goodness we could help Samuel! Now he can enjoy the rest of his retirement with peace of mind provided by his Redeemers Group stabilization system.

Joe F. is selling his home and wanted to ensure that the crawlspace was mold free.  The crawl space also needs a secured entry way. Redeemers Group came in and offered the family a permanent solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We are glad that we could help Joe F. enjoy a dry, healthy crawl space. He is now able to sell his home without worrying about a dirty crawl space. Redeemers Group is pleased that we could resolve this issue.

Janna B. of Hernando, MS was having a few concrete issues. Her driveway was cracking and was not stable.  Janna planned to retire and move into her vacation home within the next few years, but first, she needed to be sure that the driveway problems were permanently solved.  Janna relied on Google to help find a reliable contractor to help her.  That’s where she discovered Redeemers Group. Janna was greeted by our Inspector Matt, who went out to Hernando to provide her with a thorough, no-cost inspection.  Matt showed her the problems and explained how his team could permanently solve them with concrete leveling and concrete repair options.  Janna was excited about the solution and scheduled the job. Concrete leveling and repair experts Jacob and Brennen were brought in to tackle the problem.  They injected PolyLevelTM under the concrete to stabilize and level it.  Then they repaired all the cracks with our NexusProTM Crack Repair System.  To fully protect from future damage, they sealed all the joints using NexusProTM Joint Sealant. Janna was thrilled with the results and Redeemers Group was thrilled to have delivered the experience our customers deserve!  She can rest assured that her concrete issues are over she can have a stress-free retirement.