Job Stories

Persistent Water Intrusion Threatened the Crawlspace and Basement This Memphis, TN home—owned by John P. and his wife for 35 years—had been dealing with a growing moisture problem. During heavy rains, water entered through a vulnerable corner in the crawlspace foundation wall, flowed across the crawlspace, and eventually reached the basement. The homeowner’s major concern was the protection of appliances and stored belongings, as well as preparing the home for a potential future sale. Although full-scale waterproofing was recommended, the customer opted for a minimal, targeted approach to control intrusion and reduce risk. Strategic Waterproofing Solution Controlled the Water Path To intercept incoming water at its source, the repair team installed a sump pump at the entry point and added 12 feet of interior drainage along the side wall and 8 feet down the adjoining back wall. Due to a grade change toward the basement, extending the drainage further wasn’t feasible, and the customer understood this limited-scope fix would not guarantee complete protection. The discharge line was routed down the interior crawlspace wall to navigate exterior obstructions, and the LawnScape outlet was placed within an existing trench for efficient water dispersal. The team also addressed structural concerns: the crawlspace’s 10-foot kick-out section had unsupported joists pulling away from a main beam. Two SmartJacks and a new 10-foot support beam—cut into two sections to match uneven joist height—were installed to lift and stabilize the sagging floor system. Proven Methods Protected the Home and Prepared It for the Future By combining interior drainage, sump pump installation, and structural reinforcement, this project addressed both immediate water intrusion and long-term home stability. While the homeowner may still consider full encapsulation or a complete perimeter drainage system later, this targeted solution provided peace of mind, safeguarded critical appliances, and prevented worsening structural damage. The methods used followed best practices for crawlspace moisture control and floor system stabilization, ensuring the home remains market-ready and protected from further deterioration. Ready to Protect Your Home? If you’re noticing water intrusion, damp crawlspaces, or sagging floors, now is the time to act. Contact Redeemers Group today for a professional assessment and customized repair plan that keeps your home dry, stable, and protected.

After a recent pipe burst in their crawlspace, this homeowner began noticing signs of humidity and moisture underneath their home. Wanting to protect their house long-term, they called us to evaluate the crawlspace and help prevent future damage. During our inspection, we found elevated moisture levels throughout the wooden structure in the crawlspace, along with visible condensation on the lumber. Even though the ground appeared dry, moisture readings in the wood were significantly high, showing that humidity was still affecting the space. Our team recommended installing a sump pump system to help manage water and reduce moisture buildup in the crawlspace. By addressing the source of the humidity and improving drainage, the homeowner can now move forward with greater peace of mind knowing their crawlspace is better protected. Taking care of moisture problems early can help preserve the structure of your home and prevent costly repairs down the road.

Kim H. of Memphis, TN reached out to us with a serious concern—her driveway appeared to be sinking, and she feared it might eventually cave in. Upon arrival, our expert team conducted a thorough inspection and quickly identified the issue. Two large sections on the right side of her driveway had begun to settle due to substantial voids beneath the concrete. Additional problem areas included a concrete pad near the garage—typically used for trash cans—which also had a noticeable void, and a section in the middle of the sidewalk that was similarly affected. After assessing the scope of the problem, we recommended our comprehensive 2-part Concrete Protection System (CPS) to not only repair the existing damage but also proactively address any hidden voids. This solution would have ensured long-term stability across all affected areas. However, to accommodate Kim’s budget, we focused on directly repairing the visibly compromised zones while still utilizing professional-grade methods to lift and stabilize the sunken concrete. Thanks to our precise and efficient approach, Kim's driveway, sidewalk, and concrete pad were restored to a safe and level condition. She can now use her driveway with confidence, free from the worry of further settlement or collapse. If you're noticing signs of sinking concrete around your home, don’t wait—contact us today for a free inspection and protect your property from dangerous voids and costly damage.

Concrete settlement can cause cracking, sinking, and uneven sections of your driveway.  This is exactly what was happening for Sharon L. of Bartlett, TN.  Soil erosion was causing damage to her driveway. This was particularly troublesome because she has a newborn grandchild.  She was afraid that her daughter or grandchild would trip on the driveway and be injured.  She called Redeemers Group. Concrete repair specialist Christian went out to Bartlett to perform a full inspection and diagnose the problem.  His inspection revealed that there were voids beneath the driveway following along the pattern of cracking.  This was no surprise.  When concrete cracks, water penetrates beneath it.  It then carries soil away, leaving an empty space between the ground and the concrete.  With no support underneath, eventually the concrete will break, and/or sink into the ground.  After explaining his findings, Christian proposed a permanent solution and Sharon agreed. It was now up to concrete repair expert Tommy and crew to tackle this project.  The first mission was to lift, level , and stabilize the sunken parts of the driveway.  This was achieved with our PolyLevel™ Concrete Injection System. Small holes are drilled into the concrete and our specialized equipment injects a specialized foam.  This foam then expands, lifting the concrete.  The holes drilled are smaller than a dime, leaving them very difficult to detect when the job is finished.  Next, was tackling the water intrusion.  This was solved by using NexusPro™ Joint and Crack Sealant to seal all joints and cracks in the concrete.  This will divert water away from those entrance points, keeping it from causing further soil erosion. Sharon was thrilled with the results. She knew that her family was safe from trip hazards in the driveway.  This gave her the peace of mind she deserves so she can enjoy spending time with her grandchild without concern.    

Jeff G., a chemical engineer in Bartlett, TN, faced an unusually complex concrete issue that went far beyond standard slab settlement. A significant void had developed beneath his concrete slab and extended into the adjacent yard, persistently swallowing filler materials such as stone, sand, and pea gravel. With plans to list his home by the end of the month, Jeff was determined to resolve the issue properly—not only to avoid passing the problem on to a future buyer, but also to stay within a conservative budget. Given Jeff’s deep understanding of materials and insistence on a precise solution, our team recommended and implemented a PolyLevel® polyurethane injection—a state-of-the-art method for stabilizing and lifting concrete. Using extra-long drill bits, we targeted deep voids under the slab, drilling through the existing filler layers to ensure our PolyLevel foam reached the true base of the void. The material rapidly expanded to fill the hollow spaces beneath the slab and into the affected portion of the yard, providing long-lasting support and minimizing the risk of further settlement. This custom-tailored approach gave Jeff the peace of mind he needed to move forward with confidence in listing his property. If you're experiencing unexplained settling or suspect hidden voids under your concrete, contact us today to schedule your free estimate and learn how PolyLevel can restore strength and stability to your home.

When Jack L. of Bartlett, TN noticed issues around his backyard pool deck, he knew it was time to take action. A passionate pickleball player preparing for an exciting trip to Antigua, Jack wanted to make sure his home was in solid shape before heading out of town. While his wife Linda was away during the inspection, both shared a concern for maintaining their property long-term—especially since they plan to stay in their home for years to come. Jack had grown particularly worried about a worsening void near the pool and the recent settling of two concrete slabs that had dropped nearly an inch. Our inspection revealed two critical areas in need of attention. First, a large void had developed near a potentially clogged trench drain system surrounding the pool, undermining the structural stability of the deck. Second, two settled slabs had become an uneven trip hazard and were contributing to water drainage concerns. Jack understood that these problems would only accelerate over time if left unaddressed. Given the urgency and the importance of protecting the pool investment, he chose to move forward with a focused repair using PolyLevel®, our high-performance concrete lifting solution. We used PolyLevel® to fill the void and gently raise the sunken slabs, restoring both safety and visual appeal to the pool area. Jack also received a proposal for sealing cracks and control joints on the driveway using our 3-part Concrete Protection System (CPS)—a smart next step he plans to discuss with Linda. With the pool deck now leveled and protected, Jack can confidently enjoy his travels knowing his home is safer, more attractive, and built to last. Noticed your pool deck sinking or cracking? Don’t wait for the problem to get worse—contact us today to schedule your free concrete inspection in Bartlett, TN. Let PolyLevel® bring your backyard back to life!

The Project Restored Peace of Mind, Protected Property Value, and Delivered Long-Term Concrete Stability This residential repair project in Bartlett, Tennessee addressed visible driveway and patio cracking, concerns about potential settling, and a minor brick lintel failure above the garage. Although the concrete surfaces were largely level, the homeowner sought proactive stabilization to eliminate future risk, improve appearance, and preserve long-term property value. The underlying problem was not active sinking, but the uncertainty and stress caused by cracks, aging joints, and cosmetic brick damage that affected the homeowner’s peace of mind and curb appeal. The Solution: PolyLevel Concrete Stabilization, NexusPro Joint Sealing, and Lintel Repair The solution implemented was a comprehensive 3-Part Concrete Protection System across the driveway, front walkway, porch, and back patio. PolyLevel® was used to minimally lift and fully stabilize all concrete slabs, preventing future settlement without invasive replacement. All concrete surfaces were pressure washed and sealed to restore a clean, uniform appearance. NexusPro® was applied to all joints and cracks to create a durable, flexible seal that protects against water intrusion and freeze-thaw damage. In addition, a phase-one lintel repair was completed above the garage to correct the small brick crack and prevent further structural deterioration. Why the Methods Mattered: Preventative Repair, Durability, and Neighborhood-Proven Results These methods were critical because they addressed both structural integrity and long-term protection rather than short-term cosmetic fixes. PolyLevel stabilization ensured load-bearing support beneath the concrete, NexusPro sealing blocked moisture-related damage, and sealing extended the lifespan of the surfaces. The homeowner also valued the proven aesthetic results, having seen the same system used successfully on a nearby neighbor’s property. The project concluded smoothly, generated positive neighborhood attention, and delivered a high level of customer satisfaction, reinforcing the value of preventative concrete repair and professional installation. If you’re seeing cracks in your driveway, patio, or walkways—or want to protect your concrete before problems worsen—schedule a professional inspection and quote today. Proactive concrete stabilization and sealing can restore confidence, enhance curb appeal, and safeguard your property value for years to come.

Signs of Sunken Walkway and Drainage Problems In Memphis, TN, homeowner Gary J. noticed his front walkway near the entryway was sinking and holding water after rain. The uneven concrete not only collected dirt and created poor drainage but was also on its way to becoming a dangerous trip hazard. Left untreated, this type of sunken walkway can lower curb appeal, worsen cracks, and even reduce home value. Because the homeowner plans to sell within the next three years, he wanted a safe, cost-effective repair that would restore the front entry without investing in a full driveway project. Concrete Leveling Solutions with PolyLevel® Foam Injection Our team recommended PolyLevel® concrete leveling foam, a modern alternative to outdated mudjacking. Unlike heavy slurry mixes, PolyLevel is lightweight, waterproof, and delivers precise lift that won’t wash out over time. We used slab jacks to lift the sunken walkway back into place, ensuring water drained properly into the yard instead of pooling at the front door. This concrete lifting method restored a safe walking surface, eliminated drainage issues, and stopped further settlement from creating cracks. For added protection, Redeemers Group also offers NexusPro® joint sealant and SealantPro® concrete protection to keep surfaces sealed and resilient. Lasting Results, Improved Safety, and Resale Value The project was a success. The walkway was lifted back to its proper slope, water now flows off into the yard, and the front entryway is both safe and visually appealing. By addressing the sunken concrete early, Gary avoided costly liability risks and preserved the property’s curb appeal. With professional concrete repair in Memphis, he can confidently list the home in the future knowing that safety and appearance have been restored. Redeemers Group backs solutions with proven products, certified installers, and warranties that homeowners can trust. Don’t wait for uneven concrete to become a safety hazard or reduce your property value. Contact Redeemers Group today for expert concrete leveling and walkway repair in Memphis, TN. Schedule your free inspection and protect your home’s safety, appearance, and resale value.

Problem: Rotting Wood Posts & Structural Floor Failure Homeowners Stefanie and Zed M. of Bartlett, TN faced serious structural issues in their log cabin–style home. The upstairs office floors were sinking, and the wooden columns in their basement garage had rotted at the base, no longer supporting the home’s weight. The failing posts, tied into the drywall ceiling and load-bearing wall, posed a significant risk. With sagging floors worsening, Zed wanted the unstable wood removed and replaced with a permanent support solution. Solution: SmartJack™ Installation with Structural Beams To restore stability, our crew removed the four compromised posts and carefully cut away 15 square feet of drywall to reach the failing wall. We installed two SmartJack™ Crawl Space Support Systems paired with five-foot structural steel beams to transfer weight back onto secure supports. While a longer beam system was not possible due to ceiling studs, the installed jacks immediately stabilized the structure. For full reinforcement, we recommended an additional SmartJack™, though the homeowners opted to preserve access to a nearby door. Why SmartJack™ Was Essential: Permanent, Adjustable Support Unlike wooden posts that rot and settle, the SmartJack™ System is made of galvanized steel, engineered to resist corrosion and shifting soils. It can be adjusted over time, ensuring long-term protection against future settling or sagging floors. By replacing temporary supports with SmartJack™, Stefanie and Zed gained a safer home, restored stability in their office and garage, and confidence that their investment is protected for years to come. For homeowners dealing with crawl space issues, our full Crawl Space Repair & Encapsulation solutions provide permanent protection against moisture, mold, and structural decay. Do you have sagging floors, rotting crawl space posts, or a sinking foundation? Redeemers Group offers free inspections and written estimates with long-term warranty options. Learn more about the SmartJack™ Crawl Space Support System, as well as our full range of services including Foundation Repair, Basement Waterproofing, and Concrete Lifting & Leveling. Call today to protect your home’s value and your family’s safety.

Don't let this happen to you! When this homeowner first noticed some sagging in his bathroom floors, he sadly chose to ignore it. Eventually, he saw the floor starting to peel away from the wall! When he finally called for help, Redeemers Group rushed over and completed a thorough inspection. Because the moisture levels in the crawl space were too high, the water in the air had caused rotting and mold growth in the crawl space, leading to unsalvageable joists beneath the bathroom floor. To repair the damage, Redeemers Group completed the removal and complete replacement of the wooden joists holding up the bathroom and replaced the subfloors and 5 (!) main beams to make sure this customer's bathroom was going to stand firm for years to come.   Finally, we coated the wood in our LumberKote, a proprietary solution that keeps the lumber strong and unpenetrated by mold, mildew, water, or insects. Water in the air will also be kept under control by a dehumidifier and CleanSpace vapor barrier to fully protect the crawl space, and therefore, the entire home.