Job Stories

Problem: Rotting Wood Posts & Structural Floor Failure Homeowners Stefanie and Zed M. of Bartlett, TN faced serious structural issues in their log cabin–style home. The upstairs office floors were sinking, and the wooden columns in their basement garage had rotted at the base, no longer supporting the home’s weight. The failing posts, tied into the drywall ceiling and load-bearing wall, posed a significant risk. With sagging floors worsening, Zed wanted the unstable wood removed and replaced with a permanent support solution. Solution: SmartJack™ Installation with Structural Beams To restore stability, our crew removed the four compromised posts and carefully cut away 15 square feet of drywall to reach the failing wall. We installed two SmartJack™ Crawl Space Support Systems paired with five-foot structural steel beams to transfer weight back onto secure supports. While a longer beam system was not possible due to ceiling studs, the installed jacks immediately stabilized the structure. For full reinforcement, we recommended an additional SmartJack™, though the homeowners opted to preserve access to a nearby door. Why SmartJack™ Was Essential: Permanent, Adjustable Support Unlike wooden posts that rot and settle, the SmartJack™ System is made of galvanized steel, engineered to resist corrosion and shifting soils. It can be adjusted over time, ensuring long-term protection against future settling or sagging floors. By replacing temporary supports with SmartJack™, Stefanie and Zed gained a safer home, restored stability in their office and garage, and confidence that their investment is protected for years to come. For homeowners dealing with crawl space issues, our full Crawl Space Repair & Encapsulation solutions provide permanent protection against moisture, mold, and structural decay. Do you have sagging floors, rotting crawl space posts, or a sinking foundation? Redeemers Group offers free inspections and written estimates with long-term warranty options. Learn more about the SmartJack™ Crawl Space Support System, as well as our full range of services including Foundation Repair, Basement Waterproofing, and Concrete Lifting & Leveling. Call today to protect your home’s value and your family’s safety.

Don't let this happen to you! When this homeowner first noticed some sagging in his bathroom floors, he sadly chose to ignore it. Eventually, he saw the floor starting to peel away from the wall! When he finally called for help, Redeemers Group rushed over and completed a thorough inspection. Because the moisture levels in the crawl space were too high, the water in the air had caused rotting and mold growth in the crawl space, leading to unsalvageable joists beneath the bathroom floor. To repair the damage, Redeemers Group completed the removal and complete replacement of the wooden joists holding up the bathroom and replaced the subfloors and 5 (!) main beams to make sure this customer's bathroom was going to stand firm for years to come.   Finally, we coated the wood in our LumberKote, a proprietary solution that keeps the lumber strong and unpenetrated by mold, mildew, water, or insects. Water in the air will also be kept under control by a dehumidifier and CleanSpace vapor barrier to fully protect the crawl space, and therefore, the entire home.

This customer was plagued by cracks in the wall, uneven floors and even some cracks in the ceiling! Yikes! Luckily, Redeemers Group was able to help. Our concrete installed PolyLevel to ensure this customer would remain on solid ground for years to come. The high density foam filled the voids beneath the home that had caused the settlement and cracking in the foundations. Floors were elevated to meet back up with walls, and cracks in the ceiling were stopped in their tracks.

Samuel B is a recently retired man that loves to fish. He had lived in his home for almost 20 years. He first started noticing some cracks near his doorways and in his brick a few years ago. Samuel unfortunately waited a few years before trying to find help. The cracks continued to grow and spread through his home. The settlement got worse and worse, and eventually he couldn't even use his front door.Finally he called Redeemers Group! We installed Helical Piers on the North East corner of the house, the Southside corner of the garage and the Southernmost side of the property. We also installed a Push Pier through the front porch to make the front door usable again. Then, we placed a Slab Pier is near the master bath doorway, which is also at the North East corner of the house. The Slab pier even got some PolyLevel so backfill the void and ensure it stays in places permanently. The other interior areas that got PolyLevel are the hallway bathroom door, near the front door (where the Push Pier went), opposite the stairs where the foyer and living room meet, and in the laundry room just inside the garage door.All in all, Samuel B purchased a comprehensive system that stabilized his entire house!  A home that just a few years ago, he began to fear would completely fall apart.Thank goodness we could help Samuel! Now he can enjoy the rest of his retirement with peace of mind provided by his Redeemers Group stabilization system.

Joe F. is selling his home and wanted to ensure that the crawlspace was mold free.  The crawl space also needs a secured entry way. Redeemers Group came in and offered the family a permanent solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. We are glad that we could help Joe F. enjoy a dry, healthy crawl space. He is now able to sell his home without worrying about a dirty crawl space. Redeemers Group is pleased that we could resolve this issue.

Janna B. of Hernando, MS was having a few concrete issues. Her driveway was cracking and was not stable.  Janna planned to retire and move into her vacation home within the next few years, but first, she needed to be sure that the driveway problems were permanently solved.  Janna relied on Google to help find a reliable contractor to help her.  That’s where she discovered Redeemers Group. Janna was greeted by our Inspector Matt, who went out to Hernando to provide her with a thorough, no-cost inspection.  Matt showed her the problems and explained how his team could permanently solve them with concrete leveling and concrete repair options.  Janna was excited about the solution and scheduled the job. Concrete leveling and repair experts Jacob and Brennen were brought in to tackle the problem.  They injected PolyLevelTM under the concrete to stabilize and level it.  Then they repaired all the cracks with our NexusProTM Crack Repair System.  To fully protect from future damage, they sealed all the joints using NexusProTM Joint Sealant. Janna was thrilled with the results and Redeemers Group was thrilled to have delivered the experience our customers deserve!  She can rest assured that her concrete issues are over she can have a stress-free retirement.

Mark W. of Hernando, MS is a trusted contractor and has been instrumental in the build-out of the new Redeemers Group office. As a longtime client and partner, he and his wife have been great to work with, ensuring that their forever home remains in top condition. Recently, they noticed an issue with their pool deck, where a small area had settled and then shifted back slightly with seasonal changes. Upon further inspection, it became clear that voids beneath the deck were contributing to the instability, a common issue with pool decks that can lead to further damage over time. To protect their investment, Mark and his wife opted for our 3-Part Concrete Protection System, a proven solution to reinforce and stabilize their pool deck. This comprehensive system ensures long-term durability by addressing voids, sealing joints, and preventing further shifting. In addition to this, they decided to replace their pool coping with NexusPro™, a high-performance sealant designed to withstand weather changes and prevent cracks. The NexusPro™ application will be installed around the entire pool and along the waterfall’s edge, ensuring a seamless, long-lasting finish. Their trusted stone specialist will also repair a minor area of stonework near the garage, complementing the enhancements we’ve provided. By choosing our expert concrete protection services, Mark and his wife are securing the beauty and safety of their outdoor space for years to come. If you're experiencing similar issues with your pool deck or concrete surfaces, don't wait for further damage—contact us today for a professional inspection and customized solution!  

Curtis and Darla of Coldwater, MS had been living in their home for 30 years, watching their kitchen floor and the wall between the dining room and bedroom gradually sink. Over time, the uneven foundation became a growing concern, affecting both the structure and comfort of their home. As they had no plans to move, finding a long-term solution was essential. After carefully considering their options, they knew they needed a reliable fix to stabilize their home and prevent further damage. To address the issue, we installed two sets of SmartJacks™ in the affected areas, strategically placed to lift and level the sinking floor and wall. This system provided the necessary support to restore stability while offering long-term durability. Although Curtis and Darla initially considered a full encapsulation solution, they ultimately decided to move forward with just the jacks for now, leaving the possibility of encapsulation open for the future. If you're noticing similar issues in your home—uneven floors, sinking walls, or foundation concerns—don't wait for the problem to get worse. Our expert team can assess your situation and provide the right solution to restore stability and peace of mind. Contact us today for a professional evaluation and take the first step toward securing your home’s foundation.  

Kenneth B. and his family noticed that water would always stay long after the rain was gone. Their drainage system was failing and it was affecting their home's foundation. Kenneth gave Redeemers Group a call and we were able to come out to the property and provide a great solution to this issue. Redeeemers Group was able to come in and install our WaterGuard® basement waterproofing system. This system is an innovative interior perimeter drainage channel designed to effectively solve basement water problems. Unlike traditional French drains that are installed outside the foundation or alongside the footing, WaterGuard piping won't clog with silt or plant roots. In fact, the WaterGuard basement drainage system includes a 20-year warranty against clogs. Water enters the system via inlet holes and flows through the drainage pipe to the TripleSafe or another sump pump. We also installed the SuperSump pump system which is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. Now, Kenneth and his family are able to enjoy their home without a flooded garage and driveway.  

Vivian, a dedicated local insurance agent and first-time homebuyer, faced a growing concern with her 1970 slab-on-grade home. After experiencing flooding two years ago, she began noticing cracks forming in her ceiling and above several doorways, including in the hallway, kitchen, and both bathrooms. As a single mother of three, she wanted to address the issue before it worsened, recognizing the potential impact on her home’s structural integrity. With plans to rent out the property in the future, she was committed to protecting her investment and ensuring the home remained safe and stable. To resolve the issue, we provided Vivian with a comprehensive solution to stabilize her entire interior slab and repair her exterior concrete flatwork, including the driveway, walkway, carport slab, and patio. Our PolyLevel™ and NexusPro™ system was used to reinforce the foundation, lift settled areas, and seal all joints and cracks, preventing further deterioration. For added durability, she considered additional concrete protection options, ensuring long-term stability and safeguarding her home’s value. This solution not only restored her home’s structural integrity but also gave her peace of mind that her property would remain a solid asset for years to come. If you’re noticing cracks, uneven concrete, or foundation concerns in your home, now is the time to act. Delaying repairs can lead to costly damage and decreased property value. Contact us today to schedule an inspection and discover how our advanced stabilization solutions can help protect your home—just like we did for Vivian.