Job Stories

Foundation Settlement Problem in Saltillo, Mississippi Branson and Breeze T. of Saltillo, MS were concerned after noticing signs of interior slab settlement shortly after purchasing their home. Tile in the den area had started to buckle, and the interior floors measured lower than the exterior, suggesting that the slab had settled or that previous exterior pier work may have affected the home’s elevation. The homeowners later discovered that approximately 52 piers had already been installed around the outside of the house, but the interior slab still needed attention. This created a real peace-of-mind issue because the problem was affecting finished living areas and raised concerns about long-term foundation stability. PolyLevel Injection for Interior Slab Lifting and Void Filling Redeemers Group repaired the foundation by drilling small injection holes in multiple areas of the home, including the kitchen, laundry room, bedrooms, office, and both bathrooms. PolyLevel was then injected beneath the slab to fill voids, lift settled areas, and stabilize the interior foundation without requiring large sections of flooring to be removed. This approach helped avoid the more invasive option of installing interior slab piers, which would have required breaking through finished floors throughout the home. Why Slab Stabilization Matters for Long-Term Foundation Protection The PolyLevel installation helped level and stabilize the affected areas of the home, while also closing several gaps that had formed because of movement beneath the slab. After the lifting and stabilization work was completed, all injection holes were filled with crack fill for a clean finish. For homeowners in Saltillo, Tupelo, and North Mississippi, this project showed why identifying voids beneath a concrete slab is so important. When soil movement, settlement, or previous foundation repairs leave unsupported areas under the home, targeted slab lifting and void filling can help restore stability, protect interior floors, and reduce the risk of continued foundation damage. Call Redeemers Group today to schedule a foundation inspection in Saltillo, MS or the surrounding North Mississippi area. Our team can evaluate slab settlement, uneven floors, foundation cracks, and voids beneath your home, then recommend the right repair solution for long-term stability.

Tim from Tupelo MS called Redeemers Group after receiving one of our postcards in the mail. His home, which is on a slab foundation, was showing signs of settling. There were cracks over doorways, crown molding was pulling away from the ceiling, and there were uneven floors.  Matt, our foundation design specialist, provided Tim with a free on-site estimate for foundation repairs. Our installtion team intalled our Slab Piering System, which stabilized the slab and lifted it back to level. 

Redeemers Group had the pleasure of helping Ripley City Hall with the uneven sidewalks that surround the building. Uneven sidewalks can make any building hazardous.  We installed the PolyLevel® system which uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. We were more than happy to get this issue resolved for Ripley City Hall. 

Carroll T. had noticed that the crawl space of her home was moist and she was worried that the moisture would affect her home. Redeemers Group came in and offered Carroll and her family a great solution to their crawl space issues. One of the main components of the crawl space solution included the installation of the SuperSump® sump pump and the CleanSpace®   System. Both systems are essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. Another part of the solution is to dehumidify the basement ® and the BrightWall® system. BrightWall® is a 100% waterproof rigid plastic paneling for unfinished basement walls. It's durable, washable, and will not support the growth of mold or rot. Installed along with our BrightPost™ padded column wrap, it transforms your basement into a bright, beautiful space for decades to come! We are glad that we could help Carroll T. enjoy a dry, healthy crawl space. Redeemers Group is pleased that we could solve Carroll’s crawl space problems in Ashland, MS.

Larry C. and his family have a huge basement, however, they noticed that there was mold and moisture. This was affecting all the items that were stored in the basement and the overall health of the family. Larry called Redeemers Group to help them resolve their moldy basement issue. The major components of the solution is to dehumidify the basement ® and the BrightWall® system. BrightWall® is a 100% waterproof rigid plastic paneling for unfinished basement walls. It's durable, washable, and will not support the growth of mold or rot. Installed along with our BrightPost™ padded column wrap, it transforms your basement into a bright, beautiful space for decades to come! There’s no doubt that Larry C. can now enjoy a dry and healthy basement. Redeemers Group is pleased that we could solve Larry’s crawl space problems in Mason, TN!  

Pete P. noticed that the concrete surrounding his pool was uneven. He thought that he could fix this issue on his own, but he realized that this issue would not go away. He gave Redeemers Group a call and we were more than happy to resolve this issue. To resolve this issue, we installed the PolyLevel® system and this uses high-density polyurethane expanding foam to raise settled concrete foundations and slabs. The state-of-the-art polymer injection is a fast-acting, affordable alternative to mudjacking and concrete slab replacement. Installers use specially-designed equipment to inject structural-grade polymer into penny-sized holes bored in the slab. After the void underneath the concrete slab is filled, the expanding foam will lift and level the slab. PolyLevel® is a quick-curing solution and the polymer is waterproof and will never wash away. We were more than happy to get this issue resolved for Pete.

Kevin R. was having issues with a dirty crawl space at his home. He gave Redeemers Group a call and we were more than happy to help with this crawl space issue. One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently. The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface. The SmartJack® system provides solid support for sagging and undersize beams, restoring stability and straightness to sagging floor joists in a crawl space. Once installed in your crawl space, SmartJack® supports can correct problems such as sloping and overly springy floors, interior wall cracks, and out-of-level level door frames. We were more than happy to help this family with their dirty crawl space issue! 

Crawlspace Waterproofing and TripleSafe Sump Pump Installation Completed Successfully Our team completed a crawlspace waterproofing and drainage system installation that included Turtle access installation, TripleSafe sump pump placement, interior drainage pipe (IDP) installation, and crawlspace water removal. Despite multiple underground obstacles and limited crawlspace access due to ductwork, we successfully adjusted the installation plan and completed the system with minimal disruption. Initial Crawlspace Inspection and Gas Line Obstacle We began the project by explaining the interior drainage pipe (IDP) system and crawlspace encapsulation process to the homeowner. During the initial inspection and layout process, we discovered an active gas line on the right side of the house in the planned Turtle installation area. Because the gas line needed to be relocated before excavation could safely begin, we temporarily shifted operations to the secondary Turtle location at the rear of the home. Excavation Challenges: Irrigation Pipes and Old Septic Line While excavating at the rear Turtle location, we encountered two irrigation lines along with an abandoned cast iron septic line. Although the septic line was no longer active, these underground obstructions created complications for the drainage system layout and excavation path. At that point, the gas company had completed relocation of the gas line at the original installation area on the side of the house. We then pivoted back to the primary location and resumed excavation operations there. Turtle Crawlspace Access Installation Once excavation resumed at the original Turtle location, no additional underground obstacles were encountered. Our crew was able to fully excavate the area and complete the Turtle crawlspace access installation successfully. This access point will allow improved entry into the crawlspace for future maintenance, waterproofing service, and drainage system accessibility. TripleSafe Sump Pump Installation and Crawlspace Water Removal After access installation was completed, we removed a significant amount of standing water from the crawlspace. We then installed the TripleSafe sump pump system directly in front of the Turtle entrance because that area represented the lowest point within the crawlspace. The TripleSafe system was fully plumbed and discharged safely outside the flower bed to direct groundwater away from the foundation and crawlspace area. Interior Drainage Pipe (IDP) Installation Around Crawlspace Ductwork Our crew successfully installed approximately 90 feet of interior drainage pipe throughout the crawlspace wherever ductwork allowed access. The existing HVAC duct system created extremely tight working conditions that limited movement beneath portions of the home. We attempted to install an additional small sump system on the opposite side of the crawlspace, but the confined ductwork spacing made installation physically impossible. Because of these limitations, the second Turtle access location will remain necessary to provide future access to that section of the crawlspace. Crawlspace Drainage and Waterproofing Outcome The completed crawlspace waterproofing system now includes: Turtle crawlspace access installation TripleSafe sump pump system Crawlspace water extraction Approximately 90 feet of interior drainage pipe (IDP) Exterior discharge line installation Improved crawlspace accessibility for future service Despite underground utility conflicts, irrigation lines, abandoned septic infrastructure, and restrictive ductwork conditions, the drainage and waterproofing system was successfully installed and is now positioned to better manage groundwater intrusion and crawlspace moisture issues.

Cynthia K. of New Albany, MS, became alarmed after noticing voids forming beneath her sloped driveway, directly above a concrete culvert. After heavy rains, signs of washout appeared, and a long crack formed straight down the middle of the driveway slab. Though there wasn't significant settlement yet, Cynthia feared it was only a matter of time before the concrete collapsed—potentially damaging her vehicle or cutting off access to her home. With a fixed income and mobility challenges due to a prior brain injury, she needed a fast and affordable solution before the issue became unmanageable. Having already spent money on essential plumbing repairs, Cynthia was looking for a practical approach to prevent a much larger expense. Our team proposed Option 1: using PolyLevel® to fill the voids surrounding the culvert and sealing 12 feet of cracks, including a large control joint and a fractured section on the right-hand side of the driveway. This non-invasive, cost-effective method would stabilize the area quickly and prevent further erosion or cracking. With minimal disruption and maximum impact, it was the perfect solution for her situation. Cynthia chose to move forward immediately, grateful for a solution that fit her budget and gave her peace of mind. Her driveway is now safe, stable, and protected against further water damage. If you're seeing signs of washout or cracking in your New Albany, MS driveway, don’t wait—contact us today to schedule your free inspection and learn how PolyLevel can help preserve your property.

Uneven Floors and Termite Damage in a 1960s Home When Mary M. and her husband purchased their 1968 Covington, TN home, they quickly realized that many issues had been hidden during a flip. Over time, they noticed the floors becoming uneven, especially in their son’s bedroom where the floor gave way when walked across. As first-time homeowners planning to stay at least 10 years, they knew the problems would only get worse if left unaddressed. A closer crawl space inspection revealed severe termite damage to a main support beam, which was causing the sagging floors and threatening the long-term safety of the home. Sagging Floor Repair and Crawl Space Reinforcement To restore stability, our team replaced 10 feet of the rotted main beam supporting the load-bearing wall between the living and dining rooms. We also installed a 10-foot supplemental beam and two SmartJack® supports to permanently stabilize the floors in their son’s bedroom. In addition, a 12-foot floor joist was sistered to reinforce weakened wood, and the entire area was treated with LumberKote for added protection. The crawl space repair solutions available through Redeemers Group made it possible to complete the work efficiently, thanks to over two feet of clearance in the crawl space. Immediately after installation, the homeowners noticed a dramatic improvement—floors felt solid, level, and no longer sagged underfoot. Protecting the Home for the Future This project not only corrected the immediate structural issues but also safeguarded the family’s home for years to come. With a new baby on the way, Mary and her husband gained peace of mind knowing their home was safe and stable. We also recommended additional services to protect their investment, including chimney stabilization, a full crawl space encapsulation to control moisture, and future bathroom renovations to address hidden structural concerns. By choosing professional foundation repair, the homeowners ensured their property’s value, safety, and comfort for the future. If you’re in Covington or the greater Memphis area and notice sagging floors, bouncy joists, or termite damage, don’t wait for the problem to get worse. Schedule your free crawl space inspection today and let our experts design a lasting solution to protect your home and family.