Redeemers Group serving Shelby, TN

An old Midtown Memphis home has been rehabbed over the last year in order to become a SafeFamiles home starting this month. Towards the end of their rehabbing process, the home’s owner asked us to take a look at the settlement issues that were very apparent around and throughout the home. Upon inspection, we did find that quite a bit of work needed to be done to stabilize the home. Many of the typical signs of settlement could be found: the windows were pulling away from the brick, vertical, horizontal, and stairstep cracking was throught the brick exterior, and a significant amount of deterioration had occured at many of those points. We could also see that there had been a few attempts to patch over the exterior cracking, however, the house continued to settle making that effort futile. 

Because of the amount of work needed to both stabilize AND attempt to lift back to level, the homeowner chose to simply stabilize the home and not to worry about lifting back to level. It is important to note that because the home was being rehabbed, the new interior sheetrock, flooring, etc. hide some of the aesthetic flaws that could be seen. On the exterior, they planned to repaint the brick which would hide some of the exterior flaws from settlement. Often times, homeowners do want to attempt lift, where possible, to help with those aesthetic flaws from settlement.

After our Specialist determined that push piers were the appropriate solution for this particular home, our crew was able to successfully make the home stabile.  9 push piers were installed around the home’s perimeter. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. 

We did not attempt a lift back to level with this home, as it would have required approximately 3-4 more push piers in order to do so. The team leader placed the piers around the perimeter of the home, spacing them appropriately to achieve stabilization.

 In this case, the homeowner is happy the home is now safe, and can used used for the SafeFamilies program in Memphis. 

We were called out to this Eads, Tennessee home that is being prepped to be put on the market. The realtor had told the homeowner that the sunken driveway was going to be a big detractor for interested buyers that would perceive that the entire circle driveway would have to be replaced. She estimated that buyers would devalue the home as much as $10,000 because of it. Therefore, it was a no brainer for the homeowner to have us lift the parts of the driveway that had sunken down. 

There were multiple places that the driveway was sinking significantly. One challenge with this drive was the decorative brick spacers between each concrete slab. Our team leader was able to bring the concrete slabs back to level as shown in the photos. The homeowner did not ask us to level the decorative brick spacers. Concrete lifting is meant for concrete only, and not decorative brick. Interestingly enough, some areas of the brick also achieved lift back to level. The homeowner planned to remove the brick, pressure wash it, pack dirt down under it, and relay the brick to be level with the restored driveway. (This is why the decorative brick appears to be still sunken down in the photos).

This homeowner wasn’t concerned with the condition of the crawl space until the water and humidity issues began to affect the beautiful wood flooring in the downstairs on the home. They started to notice rippling in some places of the flooring. In others, the boards were expanding and contracting with the changes in dampness below them. One picture shows where boards started to come up altogether.

Our inspector found that the crawl space needed to be fully encapsulated. The system included drainage matting, Cleanspace liner, a Sani Dry sump pump, and a dehumidifier. Click here to learn more about how all of these parts of the encapsulation system work together, and why they are all necessary.

In the end, the homeowner was pleased that any water that would enter the crawl space would be diverted to the sump before it can cause problems, and the dehumidifier would keep the air conditioned in an appropriate manner. They were further pleased that as the system began working, and the flooring began to dry out from the underside, some of the aesthetic issues with the hardwood floors went away.

Amalie B. had noticed cracked foundation and doors and windows that were not closing. She also noticed that the floor was settling on the west side of the home. Amalie tried to search for solutions to this problem, but nothing seemed to work. Redeemers Group was more than happy to help her, and her family resolve this issue.

To solve their foundation settlement issue, Redeemers Group installed slab piers and performed a lift procedure on the home. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position.

Now, Amalie will be able to enjoy her home knowing that their foundation issues are repaired.

Kenneth B. and his family noticed that water would always stay long after the rain was gone. Their drainage system was failing and it was affecting their home's foundation. Kenneth gave Redeemers Group a call and we were able to come out to the property and provide a great solution to this issue.

Redeeemers Group was able to come in and install our WaterGuard® basement waterproofing system. This system is an innovative interior perimeter drainage channel designed to effectively solve basement water problems. Unlike traditional French drains that are installed outside the foundation or alongside the footing, WaterGuard piping won't clog with silt or plant roots. In fact, the WaterGuard basement drainage system includes a 20-year warranty against clogs. Water enters the system via inlet holes and flows through the drainage pipe to the TripleSafe or another sump pump. We also installed the SuperSump pump system which is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently.

Now, Kenneth and his family are able to enjoy their home without a flooded garage and driveway.

Scott B. gave Redeemers Group a call to examine his home's crawl space. Our specialist noticed that the crawl space was extremely moist and dirty. This type of issue is a definite breeding ground for mold. Fortunately, we were able to get this issue resolved for this family before the issue worsened. 

One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently.

The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface.

Shane, Courtney, and Buford took on this PolyLEVEL job for a front walkway in Collierville, TN! The homeowner, Gloria D., began to realize her front sidewalk and walkway leading to her house was not only settling but was also creating a trip hazard for her neighbors. She made the call to Redeemers Group, and we were able to give her a free inspection, deciding that her best option would be for a PolyLEVEL injection to be done! There was a walkway leading from the home’s front door, down to the sidewalk that had been installed by the town of Collierville. Shane’s team had to monitor many aspects of this project to fulfill a full lift.  One corner on the final slab had not settled as far down as the other three corners, so one member of the crew had to physically jump up and down on the slab to maintain the slab’s position. The crew went above and beyond to insure this home owner the perfect lift. The team also made sure any “blowout’ of the foam from under the slab did not seep into the home owner’s grass. Buford and Courtney diligently removed any of the excess foam. After all three slabs were lifted, the team completed a thorough clean up, complete with sweeping the sidewalk, removing any excess foam, and sanding the small holes that had to be drilled for the injections. The Redeemers were able to complete her project, leaving her sidewalk level once again, almost as if it was brand new!!

This job story is a two- for- one!! After Stacey B. noticed the steel plate, which her back porch sits upon, had been settling, she decided to give Redeemers Group a call. After a thorough inspection had been completed, the inspector noticed that the front left and back corners of the house were also settling, with the concrete under the porch settling as well. Redeemers Group was more than happy to help and decided the best plan of action would be to encapsulate the dirty, moldy, basement, then complete the foundation work.

The Redeemers started with a CleanSpace crawlspace encapsulation. The CleanSpace® Crawl Space Encapsulation System addresses each of the main threats to a crawl space: outside air, excess moisture, water, mold, and pests. The next step was the installation of Push Piers. Push piers lift and stabilize commercial foundations to provide a permanent solution. The Push Pier System utilizes high-strength round steel tubes and a load transfer bracket (retrofit foundation repair bracket) to stabilize and/or lift sinking or settling foundations. The foundation bracket is secured against the existing footing and pier sections are driven hydraulically through the foundation bracket and into the soil below using the combined structural weight and any contributory soil load as resistance. Pier sections are continuously driven until a suitable load-bearing stratum is encountered. At that point, the structure either begins to lift or the target pressure/load is achieved.

After speaking with Jed, the lead foreman on the job, I was informed that if you were to enter the interior of the house, you could physically feel the house sloping down. As you would walk across the home, you would go almost downhill, which is a very noticeable problem. The Redeemers were able to complete both aspects of the job, both the crawlspace encapsulation and the push pier installation, without a hitch!! Stacey B. can now rest easy in her home!!!

It’s not every day our crew sees snakes falling from the sky!! Lead foreman Kiel Davis sent a picture of a snake and told us he’s never seen his crew member Antonio move as fast as he did when it fell out of the floor joists!! The snake was taken care of, and no one on our team was injured! It sure gave the crew a good laugh, or for Antonio, a good scare!!

Foreman Shane Garrett messaged our whole team in our Slack messages after one of his jobsites! He was so proud of the PolyLEVEL job he had just completed, which was a void fill of 5 feet long and 1 and a half deep!! He captioned these pictures "Poly Art". We love when our foreman get excited about their work and want to show it off to the rest of the team. You go Shane!! 

Back in August, Deric N. of Memphis, TN, called the Redeemers Group when he noticed water was seeping through the corner wall in his basement. He layered up towels on the floor until the problem just became too large for just towels to fix. We sent one of our System Design Specialists to complete a 100% free home inspection, and it was decided that the best solution to this problem would be to waterproof the basement. Lead foreman Kiel Davis was in charge of this job. After the job was started, it was discovered that the wall and sheetrock were completely soaked, and if left, would cause mold and future problems for the homeowner. Kiel and his team completely redefined this customer’s experience with Redeemers Group. He turned increasingly depressing news into a REDEFINED situation. Redeemers Group removed the water damaged wall and replaced it with a brand-new wall. Kiel came back to the office and was so excited to tell the team how he redefined this customers experience!! Take a look at these amazing pictures!!

Foreman Shane Garrett shared some jobsite pictures with everyone, showing himself crawling completely under a driveway! He captioned it “winter is coming”, due to the FREEZING temperatures that Memphis has been experiencing. Shane completed a PolyLEVEL job on the driveway, but not without a few laughs from the team!! Foreman Dylan and Production Manager Ty also joined in on the fun, claiming that crawling under a concrete driveway that could collapse at any given minute, is why women statistically live longer than men.

Erin from Memphis TN, who was referred to Redeemers Group, gave us a call to set up a free on-site estimate. She needed a new exterier entrance door for her crawl space. Our system design specialist Jay went out to her home and gave her a proposal for our Turtl Crawl Space Door and Entry System. Our installation team installed The Turtl, which will protect her crawl space from getting wet, and will not let any critters in. 

Cecelia's home was on a slab foundation. Many years of water intrusion into the slab and surrounding concrete meant her house had met a terrible fate: shifted soil. The shifted soil under Celia's home caused her foundation to sink into the voids, and become unstable. What once felt like terra firma had become a a muddy mess! Cracks began to appear through the middle of her bricks and inside her walls, two dangerous signs of foundation failure!

Luckily, she knew she could call Redeemers Group. Her System Design Specialist crafted her the perfect system to accomplish three things: 1) Stabilize her home, for good. 2) Level her concrete and keep it from shifting further. 3) Divert the water so it would stop causing the soil beneath her concrete and slab foundation to wash away!

Redeemers Group performed the work, all without even using an excavator! Her small backyard and lovely azaleas meant we got to use extra care when stabilizing her home. Luckily, her friendly dog was there all day to keep the production crew company.

Redeemers Group successfully installed push piers to stop the shifting in the affected area of the foundation, injected poly under her sunken concrete and finally, used nexus to seal the joints and cracks in her walkways.

Thank goodness Cecelia called Redeemers Group :)

Every time it rained, water filled this crawl space to the point that it flooded the access point (pictured)

This homeowner had finally had enough! She stopped ignoring her problem and reached out a local crawl space expert, Redeemers Group.

Redeemers Group had been serving the Paragould area locally for 14 years! We had never come cross a flooding crawl space we couldn't help. This homeowner's crawl space was no different.

Redeemers Group bilged (drained) the flooded crawl space with expert care. Once we had removed the excess rainwater, we got to work completely replacing the rotted wood joisting framing the crawl space, and even added a supplemental beam to help with the over-spanned (over worked) areas under the home. Where the wood was still in good condition, but there was sinking due to the muck and mud from the water, we install Smart Jacks, a super stron support jack system, to hold up the floors and secure the foundation.

Then, to deal with water coming in from rain, we installed a drainage system, that was our sump pump would vacuum up any water that got into the crawl space, and the drainage line would zip it away out and away from the home.

Thanks to the work of our teams, this customer's crawl space woes were solved for good!

Harry D. and his wife Ann of Germantown, TN built their house 43 years ago. They have been married for a little over 50 years and are well into their 80's.  It has become hard for Harry to move around the driveway because of the unevenness. They are entering the time in their lives when it’s time to think about downsizing and selling their home. They know that repairing the driveway will allow them to sell quickly and receive full value for the home. 

This is the original driveway, and it is in great condition. Since their house is on the top of a hill, they included a retaining wall during the home’s construction, and their driveway comes up to the side of this wall. Ann has had anxieties about this getting worse. After a thorough inspection, we proposed a permanent solution for the driveway. Harry and Ann loved this and were excited to finally solve their issues. 

Ann talked to our specialist for about an hour, telling him about all the work that Harry had poured into the house over the last 40+ years. Recalling when the home was built, they had appliances and wood that were being stolen, so Harry would sleep in the back of a station wagon for weeks with a gun to protect their investment. This has made it difficult for Harry to think about downsizing and letting the house go. Ann is ready to move on, but for Harry to make the move, the next place must be perfect.

Our concrete crew, led by concrete expert Tommy, used our PolyLevel^TM Concrete injection system to lift, level, and stabilize the driveway.  They also filled all cracks and joints with our NexusPro^TM crack and joint sealant.  This will keep water from penetrating beneath the concrete, causing soil erosion.  This concrete repair job has given Ann the peace of mind that she deserves.  She can be confident the driveway is stable and isn't going anywhere.  Harry can be sure, whether he decides to stay or go, that his driveway is safe.

Stephen and Shelly C. of Lakeland, TN have been noticing drywall cracks inside the home for many years.  They also started to appear in the exterior brick outside.  This was a problem because they wanted to repaint and refresh the home now that their kids had moved out.  They knew that foundation settlement could be the issue, so they called Redeemers Group.

Foundation specialist Cam went out to Lakeland to inspect the home.  He discovered what Stephen had suspected; the foundation was settling.  Cam was able to design a permanent solution for the home that would include our push pier system as well as our PolyLevel^TM concrete injection system.

Now, typically people think of the concrete poly injections as a solution for exterior concrete.  This is correct for the most part.  But PolyLevel^TM is often used in conjunction with piers. Lifting a house back to its original position can leave voids in the soil beneath.  PolyLevel^TM is used to backfill those voids to be sure that no other settlement issues arise.  

Foundation expert Chet and his crew were tasked with completing this project.  They removed the landscaping to dig the holes.  This was tricky because there were irrigation lines running where they needed to dig. They were able to move these lines, install the piers, and get the irrigation set back into place.  Piers were placed around the front and the east side of the house, around to the back.  There was no way to get any heavy equipment to the back of the house without causing damage to the landscaping, so those holes were dug out by hand.

After the piers were set and pressurized, it was time for concrete expert Dalton and his crew to backfill with the PolyLevel^TM injection.  They used great care to insure minimal damage to the interior floors.  After these injections, the house was fully, and permanently stable.  Mr. and Mrs. C. are very pleased with the results. They can now carry on with their home updates without worry.  They even left a 5 star rating and glowing review of the process and the crew!

Krishun K. of Memphis, TN has lived in his house for 10 years.  He decided to do some remodeling but is doing the work home piece by piece to spread the cost over time.  He has big plans for the house like replacing windows and adding a garage in the back. He needs to bring things up to code but will be taking it a step at a time. He is adding a shower in the bathroom and wanted to make sure that the floors were level before adding it.

Foundation repair specialist Leon went to the home to perform a thorough inspection.  He found this house to  have a basement and crawl space combo.  The area of concern is in the basement where the wall above was unsupported until the homeowner and his uncle placed supports.  Leon was able to diagnose the problem and design a permanent solution for Krishun.

It was time for foundation settlement expert Cade and crew to get to work.  They used our SmartJacks™ crawl space support jacks to tackle this issue. 4 SmartJacks™ were used in total.  Paired with supplemental beams where needed, this system permanently stabilized the foundation in those areas.  Krishun can install his new shower without worry and continue to remodel his house to make it the home he always wanted.

Concrete settlement can cause cracking, sinking, and uneven sections of your driveway.  This is exactly what was happening for Sharon L. of Bartlett, TN.  Soil erosion was causing damage to her driveway. This was particularly troublesome because she has a newborn grandchild.  She was afraid that her daughter or grandchild would trip on the driveway and be injured.  She called Redeemers Group.

Concrete repair specialist Christian went out to Bartlett to perform a full inspection and diagnose the problem.  His inspection revealed that there were voids beneath the driveway following along the pattern of cracking.  This was no surprise.  When concrete cracks, water penetrates beneath it.  It then carries soil away, leaving an empty space between the ground and the concrete.  With no support underneath, eventually the concrete will break, and/or sink into the ground.  After explaining his findings, Christian proposed a permanent solution and Sharon agreed.

It was now up to concrete repair expert Tommy and crew to tackle this project.  The first mission was to lift, level , and stabilize the sunken parts of the driveway.  This was achieved with our PolyLevel™ Concrete Injection System. Small holes are drilled into the concrete and our specialized equipment injects a specialized foam.  This foam then expands, lifting the concrete.  The holes drilled are smaller than a dime, leaving them very difficult to detect when the job is finished.  Next, was tackling the water intrusion.  This was solved by using NexusPro™ Joint and Crack Sealant to seal all joints and cracks in the concrete.  This will divert water away from those entrance points, keeping it from causing further soil erosion.

Sharon was thrilled with the results. She knew that her family was safe from trip hazards in the driveway.  This gave her the peace of mind she deserves so she can enjoy spending time with her grandchild without concern.  

John C. and his wife, long-time residents of Eads, TN, began noticing troubling signs of foundation settlement in their 1995-built home. Over the course of a year, subtle but progressive issues such as separation at crown molding and drywall cracking began to appear. Concerned about the worsening condition, they sought bids from multiple foundation repair companies, determined to resolve the issue before it escalated.

Upon inspection, it was discovered that the home’s main support beam had been compromised due to sunken piers in the crawlspace, which offered only about two feet of clearance. Our team proposed a permanent solution involving the installation of four SmartJacks positioned on either side of the affected piers. Additionally, we reinforced a key support wall between the living room and kitchen by placing two more SmartJacks and installing a 10-foot supplemental beam to reestablish structural integrity. After discussing the differences between basic stabilization and lifting, the homeowners chose to move forward with an approach aimed at lifting and restoring their home's original alignment.

To further protect their investment, the couple also opted to include a LumberKoat application to reinforce wood components and improve durability. They appreciated our thorough consultation and professional recommendation, ultimately selecting our team over three other competitors. If you’re seeing similar signs of foundation damage—like crown molding separation or cracked drywall—don’t wait for it to get worse. Contact us today to schedule your free inspection and secure your home’s stability for years to come.

Kim H. of Memphis, TN reached out to us with a serious concern—her driveway appeared to be sinking, and she feared it might eventually cave in. Upon arrival, our expert team conducted a thorough inspection and quickly identified the issue. Two large sections on the right side of her driveway had begun to settle due to substantial voids beneath the concrete. Additional problem areas included a concrete pad near the garage—typically used for trash cans—which also had a noticeable void, and a section in the middle of the sidewalk that was similarly affected.

After assessing the scope of the problem, we recommended our comprehensive 2-part Concrete Protection System (CPS) to not only repair the existing damage but also proactively address any hidden voids. This solution would have ensured long-term stability across all affected areas. However, to accommodate Kim’s budget, we focused on directly repairing the visibly compromised zones while still utilizing professional-grade methods to lift and stabilize the sunken concrete.

Thanks to our precise and efficient approach, Kim's driveway, sidewalk, and concrete pad were restored to a safe and level condition. She can now use her driveway with confidence, free from the worry of further settlement or collapse. If you're noticing signs of sinking concrete around your home, don’t wait—contact us today for a free inspection and protect your property from dangerous voids and costly damage.

Curt B. of Collierville, TN and his wife had lived in their charming 1920s home in the Collierville Historic District for three years when they began to notice subtle but concerning structural issues. The wall dividing their kitchen and coffee room showed signs of settlement, and the coffee room floor had become noticeably bouncy. Preserving the character and craftsmanship of the original hardwood flooring was a top priority, so Curt contacted us to explore options that would correct the underlying structural issues without disturbing the home's historical integrity.

Our inspection revealed significant challenges. The area in question was difficult to access due to multiple tight crawlspace entries and ductwork congestion. Once we reached the affected zone, we discovered that the floor joists beneath the 5x10 coffee room were rotted and cracking. The main beam featured five boards—three of which were deteriorating—while the two exterior boards had been previously scabbed and remained intact. To avoid tearing through the antique flooring, we proposed a minimally invasive solution: sistering the two failing joists, installing two standalone supports on each side of the main beam, placing a 5-foot supplemental beam, and adding one SmartJack® under the coffee room for added stabilization.

By reinforcing the existing structure from below, we were able to stabilize the coffee room floor and prevent further settlement—all without removing a single plank of the original 1920s hardwood. Curt and his wife can now enjoy their home with restored confidence, knowing the integrity of their historic space has been preserved. Plans are also underway to apply LumberKote® to the original portion of the home to protect against moisture and future deterioration in the crawlspace.

Own a historic home with structural concerns? Get expert solutions that protect your home’s charm—schedule your free inspection today and stabilize without compromise!

When Bill J. of Memphis, TN reached out to us, he had long-standing concerns about sagging floors at the entryway and a settling raised front porch. Years of postponement were finally behind him as he prepared to invest in essential home repairs. During the initial inspection, we identified significant water intrusion in the crawlspace at the back of his home, which had begun to spill into his basement. Additionally, the front porch, a slab on backfill, was visibly settling toward the north corner—an issue that required urgent stabilization.

For the settling front porch, we proposed two tailored solutions. Bill selected a conservative yet effective approach that included the installation of two helical piers at the affected corner, combined with PolyLevel™ backfill to stabilize the structure and prevent further movement. Inside the home, we uncovered about 10 feet of rotted rim band and a 10-foot stretch across the dining room threshold, entryway, and into the living room where joists were dropping due to a lack of support. We installed SmartJacks and a supplemental beam to restore the structural integrity of these high-traffic areas, ensuring safety and longevity.

At the back of the home, under a bathroom located in the east corner, stormwater intrusion had caused additional rim band damage. While a full replacement would have required bathroom remodeling, Bill opted for a practical, non-invasive solution. We sistered new material to the damaged rim band and added extra SmartJacks and a supplemental beam nearby to alleviate pressure. To address the recurring water issue, we installed a sump pump system paired with 40 feet of interior drainage piping, designed to capture and redirect stormwater before it could invade the crawlspace.

Don’t wait for minor issues to become major expenses—protect your home’s foundation today! Contact us for a free inspection and personalized repair plan tailored to your budget and structural needs.

Jeff G., a chemical engineer in Bartlett, TN, faced an unusually complex concrete issue that went far beyond standard slab settlement. A significant void had developed beneath his concrete slab and extended into the adjacent yard, persistently swallowing filler materials such as stone, sand, and pea gravel. With plans to list his home by the end of the month, Jeff was determined to resolve the issue properly—not only to avoid passing the problem on to a future buyer, but also to stay within a conservative budget.

Given Jeff’s deep understanding of materials and insistence on a precise solution, our team recommended and implemented a PolyLevel® polyurethane injection—a state-of-the-art method for stabilizing and lifting concrete. Using extra-long drill bits, we targeted deep voids under the slab, drilling through the existing filler layers to ensure our PolyLevel foam reached the true base of the void. The material rapidly expanded to fill the hollow spaces beneath the slab and into the affected portion of the yard, providing long-lasting support and minimizing the risk of further settlement.

This custom-tailored approach gave Jeff the peace of mind he needed to move forward with confidence in listing his property. If you're experiencing unexplained settling or suspect hidden voids under your concrete, contact us today to schedule your free estimate and learn how PolyLevel can restore strength and stability to your home.

When Jack L. of Bartlett, TN noticed issues around his backyard pool deck, he knew it was time to take action. A passionate pickleball player preparing for an exciting trip to Antigua, Jack wanted to make sure his home was in solid shape before heading out of town. While his wife Linda was away during the inspection, both shared a concern for maintaining their property long-term—especially since they plan to stay in their home for years to come. Jack had grown particularly worried about a worsening void near the pool and the recent settling of two concrete slabs that had dropped nearly an inch.

Our inspection revealed two critical areas in need of attention. First, a large void had developed near a potentially clogged trench drain system surrounding the pool, undermining the structural stability of the deck. Second, two settled slabs had become an uneven trip hazard and were contributing to water drainage concerns. Jack understood that these problems would only accelerate over time if left unaddressed. Given the urgency and the importance of protecting the pool investment, he chose to move forward with a focused repair using PolyLevel®, our high-performance concrete lifting solution.

We used PolyLevel® to fill the void and gently raise the sunken slabs, restoring both safety and visual appeal to the pool area. Jack also received a proposal for sealing cracks and control joints on the driveway using our 3-part Concrete Protection System (CPS)—a smart next step he plans to discuss with Linda. With the pool deck now leveled and protected, Jack can confidently enjoy his travels knowing his home is safer, more attractive, and built to last.

Noticed your pool deck sinking or cracking? Don’t wait for the problem to get worse—contact us today to schedule your free concrete inspection in Bartlett, TN. Let PolyLevel® bring your backyard back to life!

Michael H. of Germantown, TN—an orthopedic surgeon who understands the importance of stable, even surfaces—reached out to us for help with his concrete driveway and pool garage area. Several joints and cracks were forming, and one section of the driveway in particular had begun to deteriorate significantly. Michael wanted a comprehensive solution that would protect his investment and restore the look and feel of his property.

Our team recommended and applied our 2-Part Concrete Protection System (CPS), which includes the precision lifting power of PolyLevel® and the long-lasting sealant NexusPro®. This powerful combination allowed us to lift and stabilize sunken areas and seal joints and cracks across all the concrete surfaces. In the one heavily damaged spot on the driveway, we advised the customer up front that while NexusPro® would improve the appearance and function, the broken-up condition may limit the results—and he appreciated the honest expectation.

The final outcome was a safer, more uniform driveway and pool garage area, with professional joint and crack sealing that will help prevent future wear and water damage. Michael was pleased to see his property looking sharp and protected, backed by a system designed for longevity.

Cracked or sunken concrete around your home? Schedule your free inspection with Redeemers Group today and ask about our 2-Part Concrete Protection System—engineered to restore stability, safety, and curb appeal that lasts.

Severe Basement Water Intrusion Threatened Historic Memphis Property

Paul M. of Memphis, TN faced repeated flooding in his basement during heavy rains—sometimes so severe that water poured over the basement wall from the crawlspace like a waterfall. Even with an existing sump pump, the volume was too much to handle during intense storms, leaving muddy floors and damaging stored items, including Christmas decorations. The home, built in 1905 with several later additions, included an original basement and crawlspace beneath the structure. Over time, large volumes of water began entering through the crawlspace, pooling around the master bedroom slab, and washing dirt into the basement, making the space unsuitable for storage and threatening the long-term structural integrity of the home.

Comprehensive Crawlspace Drainage and Basement Waterproofing Plan

An inspection revealed that water was flowing through the crawlspace and likely pooling near the slab of the master bedroom before entering the basement. Our Memphis waterproofing team designed a two-stage solution to protect both areas. First, an interior drainage system was planned for the crawlspace, complete with a SuperSump® Plus sump pump installed at the crawlspace’s lowest point before it connects to the basement. Interior drains were positioned along the perimeter walls in this zone to intercept and channel water directly to the sump. For the basement, a matching SuperSump® Plus system was recommended—using the existing sump hole—to allow for future pump upgrades if water volume exceeds capacity. This approach gave Paul the flexibility to first address the crawlspace drainage and evaluate results before committing to full basement drainage installation.

Long-Term Flood Prevention with Expandable Sump Pump Capacity

By combining a targeted crawlspace drainage solution with high-capacity sump pump systems, Paul’s home is now better equipped to handle even the heaviest Memphis rainstorms. The SuperSump® Plus units provide reliable performance with the option to add additional pumps if conditions demand, offering both immediate protection and future scalability. This proactive waterproofing approach not only safeguards stored belongings but also preserves the historic value of the 1905 home. Paul and his family can now reclaim their basement and enjoy peace of mind knowing their property is protected against water damage for years to come.

Call to Action: If your Memphis home is experiencing water intrusion in the basement or crawlspace, don’t wait until the next heavy rain. Contact us today for expert basement waterproofing in Memphis, TN and crawlspace drainage solutions that protect your property, your belongings, and your peace of mind.

Problem: Rotting Wood Posts & Structural Floor Failure

Homeowners Stefanie and Zed M. of Bartlett, TN faced serious structural issues in their log cabin–style home. The upstairs office floors were sinking, and the wooden columns in their basement garage had rotted at the base, no longer supporting the home’s weight. The failing posts, tied into the drywall ceiling and load-bearing wall, posed a significant risk. With sagging floors worsening, Zed wanted the unstable wood removed and replaced with a permanent support solution.

Solution: SmartJack™ Installation with Structural Beams

To restore stability, our crew removed the four compromised posts and carefully cut away 15 square feet of drywall to reach the failing wall. We installed two SmartJack™ Crawl Space Support Systems paired with five-foot structural steel beams to transfer weight back onto secure supports. While a longer beam system was not possible due to ceiling studs, the installed jacks immediately stabilized the structure. For full reinforcement, we recommended an additional SmartJack™, though the homeowners opted to preserve access to a nearby door.

Why SmartJack™ Was Essential: Permanent, Adjustable Support

Unlike wooden posts that rot and settle, the SmartJack™ System is made of galvanized steel, engineered to resist corrosion and shifting soils. It can be adjusted over time, ensuring long-term protection against future settling or sagging floors. By replacing temporary supports with SmartJack™, Stefanie and Zed gained a safer home, restored stability in their office and garage, and confidence that their investment is protected for years to come. For homeowners dealing with crawl space issues, our full Crawl Space Repair & Encapsulation solutions provide permanent protection against moisture, mold, and structural decay.

Do you have sagging floors, rotting crawl space posts, or a sinking foundation? Redeemers Group offers free inspections and written estimates with long-term warranty options. Learn more about the SmartJack™ Crawl Space Support System, as well as our full range of services including Foundation Repair, Basement Waterproofing, and Concrete Lifting & Leveling. Call today to protect your home’s value and your family’s safety.

Signs of Sunken Walkway and Drainage Problems

In Memphis, TN, homeowner Gary J. noticed his front walkway near the entryway was sinking and holding water after rain. The uneven concrete not only collected dirt and created poor drainage but was also on its way to becoming a dangerous trip hazard. Left untreated, this type of sunken walkway can lower curb appeal, worsen cracks, and even reduce home value. Because the homeowner plans to sell within the next three years, he wanted a safe, cost-effective repair that would restore the front entry without investing in a full driveway project.

Concrete Leveling Solutions with PolyLevel® Foam Injection

Our team recommended PolyLevel® concrete leveling foam, a modern alternative to outdated mudjacking. Unlike heavy slurry mixes, PolyLevel is lightweight, waterproof, and delivers precise lift that won’t wash out over time. We used slab jacks to lift the sunken walkway back into place, ensuring water drained properly into the yard instead of pooling at the front door. This concrete lifting method restored a safe walking surface, eliminated drainage issues, and stopped further settlement from creating cracks. For added protection, Redeemers Group also offers NexusPro® joint sealant and SealantPro® concrete protection to keep surfaces sealed and resilient.

Lasting Results, Improved Safety, and Resale Value

The project was a success. The walkway was lifted back to its proper slope, water now flows off into the yard, and the front entryway is both safe and visually appealing. By addressing the sunken concrete early, Gary avoided costly liability risks and preserved the property’s curb appeal. With professional concrete repair in Memphis, he can confidently list the home in the future knowing that safety and appearance have been restored. Redeemers Group backs solutions with proven products, certified installers, and warranties that homeowners can trust.

Don’t wait for uneven concrete to become a safety hazard or reduce your property value. Contact Redeemers Group today for expert concrete leveling and walkway repair in Memphis, TN. Schedule your free inspection and protect your home’s safety, appearance, and resale value.

Why Was This Pool Deck Sinking?

Homeowner Russel J. of Collierville, TN noticed his pool deck concrete was sinking and pulling away from the pool coping. This issue is common when soil beneath a pool deck shifts due to poor compaction, erosion, or seasonal moisture changes. A sinking pool deck is more than cosmetic—it creates trip hazards, drainage issues, and can lead to expensive structural damage around the pool if ignored. Russel needed a safe, permanent repair that would stabilize the slab without lifting it out of grade.

How Does PolyLevel® Foam Fix a Sunken Pool Deck?

Our team recommended PolyLevel® foam injection, a modern alternative to mudjacking for concrete leveling and stabilization. Unlike heavy cement-based mixes, PolyLevel® uses a lightweight, waterproof foam that expands beneath the slab to fill voids and permanently support the concrete. Because Russel requested no lift, the foam was applied only to stabilize the deck. To protect the pool coping, we also applied NexusPro® joint sealant. Unlike standard caulk, NexusPro® is UV-resistant, flexible, and designed to last years without cracking or peeling—keeping joints watertight and preventing future erosion.

Why Are PolyLevel® and NexusPro® the Best Methods?

This repair stabilized one side of Russel’s pool deck, sealed the coping joints, and prevented further settlement. By choosing PolyLevel® over mudjacking, Russel avoided adding weight to already unstable soils, while NexusPro® provided long-term sealing against water intrusion. These methods work especially well in Tennessee’s climate, where soil movement is common. If left untreated, a sinking pool deck can worsen over time, leading to water pooling, uneven slabs, and costly pool structure damage. Russel was very pleased with the results and gained peace of mind knowing his backyard is safe, stable, and attractive for years to come.

If your pool deck is sinking, cracking, or pulling away from the pool, don’t wait for it to become a safety hazard. Contact us today for a free pool deck inspection in Collierville, Memphis, Germantown, and nearby areas. Get expert concrete repair solutions designed to last with PolyLevel® foam injection and NexusPro® sealant.

Cracked and Sinking Porch Created Safety and Insurance Concerns

Homeowner Lawrence R. of Memphis, TN, noticed his front porch and walkway pulling away from the home’s foundation, leaving visible cracks and uneven sections of concrete. This separation not only looked concerning but also posed a safety hazard and potential structural risk. The issue was urgent—Lawrence’s home insurance company required the repair before approving his coverage.

Professional Concrete Repair with PolyLevel™ and NexusPro™

Our team inspected the property and determined that settling soil beneath the slab foundation was the main cause of the separation. To restore the porch’s integrity, we used PolyLevel™, a high-density polyurethane foam designed to lift and level sinking concrete without the mess or downtime of traditional replacement. Once the slabs were stabilized and leveled, NexusPro™ sealant was applied to fill and protect the cracks and joints, especially along the area nearest the door where separation was most severe.

Long-Lasting Results and Peace of Mind for the Homeowner

This small but essential project restored both the function and appearance of Lawrence’s front entry. The PolyLevel™ lift provided a durable, precise correction, while NexusPro™ created a weatherproof, flexible seal that will move naturally with the concrete and prevent future cracking. With the repair completed, Lawrence can now secure his home insurance with confidence and enjoy a safer, more attractive entryway.

If you’re noticing cracks, uneven concrete, or separation near your home, don’t wait—contact Redeemers Group today for a professional inspection and long-lasting repair solution.

Crawl Space Foundation Problems in a Historic Memphis Home

In an 1890-built home in Memphis, the owner noticed sagging, spongey floors and widening gaps between the baseboards and hardwood flooring—signs of serious structural issues requiring professional crawl space repair. Beneath the house, several piers had collapsed over time, allowing the floors to dip and the walls to crack, especially around the dining room and kitchen. The crawl space—tight and filled with old ductwork—made repairs challenging, but the damage needed attention to protect the home’s integrity and preserve its historic charm.

SmartJack Installation for Reliable Crawl Space Stabilization

To permanently reinforce the structure, our team installed a system of SmartJack crawl space supports, designed to restore strength to aging foundations. In the dining room, we installed three SmartJacks and 15 feet of steel I-beam; in the living room, four SmartJacks and 20 feet of I-beam provided additional stabilization. SmartJacks are part of Redeemers Group’s trusted foundation repair solutions, built to address settlement and structural concerns in homes of all ages. Each galvanized steel column can support over 60,000 pounds, providing lasting strength and stability. While full leveling wasn’t possible due to the home’s hardwood construction and age, the installation successfully stabilized the foundation and delivered noticeable lift.

Why Crawl Space Stabilization Protects Your Home’s Legacy

This project demonstrates the importance of professional floor stabilization in older homes. By reinforcing the foundation with SmartJacks, the homeowner resolved sagging floors, restored balance, and safeguarded more than 50 years of family memories in his beloved home. For this Memphis homeowner, the project was about more than structure—it was about preserving legacy and peace of mind for years to come.

If you’ve noticed sagging floors, cracks near your baseboards, or soft spots in your crawl space, don’t wait for the problem to worsen. Contact Redeemers Group, your Memphis crawl space repair and foundation stabilization experts, for a free professional inspection today.

Persistent Water Intrusion Threatened the Crawlspace and Basement

This Memphis, TN home—owned by John P. and his wife for 35 years—had been dealing with a growing moisture problem. During heavy rains, water entered through a vulnerable corner in the crawlspace foundation wall, flowed across the crawlspace, and eventually reached the basement. The homeowner’s major concern was the protection of appliances and stored belongings, as well as preparing the home for a potential future sale. Although full-scale waterproofing was recommended, the customer opted for a minimal, targeted approach to control intrusion and reduce risk.

Strategic Waterproofing Solution Controlled the Water Path

To intercept incoming water at its source, the repair team installed a sump pump at the entry point and added 12 feet of interior drainage along the side wall and 8 feet down the adjoining back wall. Due to a grade change toward the basement, extending the drainage further wasn’t feasible, and the customer understood this limited-scope fix would not guarantee complete protection. The discharge line was routed down the interior crawlspace wall to navigate exterior obstructions, and the LawnScape outlet was placed within an existing trench for efficient water dispersal. The team also addressed structural concerns: the crawlspace’s 10-foot kick-out section had unsupported joists pulling away from a main beam. Two SmartJacks and a new 10-foot support beam—cut into two sections to match uneven joist height—were installed to lift and stabilize the sagging floor system.

Proven Methods Protected the Home and Prepared It for the Future

By combining interior drainage, sump pump installation, and structural reinforcement, this project addressed both immediate water intrusion and long-term home stability. While the homeowner may still consider full encapsulation or a complete perimeter drainage system later, this targeted solution provided peace of mind, safeguarded critical appliances, and prevented worsening structural damage. The methods used followed best practices for crawlspace moisture control and floor system stabilization, ensuring the home remains market-ready and protected from further deterioration.

Ready to Protect Your Home?

If you’re noticing water intrusion, damp crawlspaces, or sagging floors, now is the time to act. Contact Redeemers Group today for a professional assessment and customized repair plan that keeps your home dry, stable, and protected.

A settling sunroom and failing concrete joints created structural concerns for a Cordova homeowner. Redeemers Group resolved the issue by stabilizing the compromised slab with precision lifting and protecting the surrounding concrete using long-lasting joint sealant, preventing further deterioration and preserving the home’s value.

Sunroom Settlement Identified and Verified

The homeowner in Cordova, TN reached out after noticing that the recently added sunroom at the back corner of the home appeared to be dropping. Visual inspection from the deck confirmed the issue, and interior zip-level readings showed the corner had settled approximately 0.4–0.6 inches. Although the original plan included installing helical piers for permanent foundation stabilization, the homeowner ultimately opted to focus on repairing the slab next to the sunroom instead. With limited access due to surrounding decks, fencing, and downspouts, careful planning was required to determine the best path forward.

Targeted Concrete Lifting and Joint Protection Delivered

The project shifted to a PolyLevel® repair, using high-density expanding foam to lift and re-support the slab beside the sunroom. This method allowed the team to restore the slab’s position with precision while avoiding invasive excavation. Even though cracks were present around the pool deck, the homeowner chose not to address them and instead prioritized protecting the driveway. Our crew sealed all driveway joints—along with key areas near the pool deck—with NexusPro®, ensuring those vulnerable seams were protected from water intrusion, soil washout, and seasonal movement.

Long-Term Benefits of PolyLevel® and NexusPro® Methods

By combining PolyLevel® stabilization with NexusPro® joint sealing, the repair delivered long-term durability and prevented further settling or cracking. These solutions cure quickly, support heavy loads, and extend the life of surrounding concrete, making them ideal for homeowners who want lasting results without major disruption. The completed project provided a more stable environment around the sunroom and strengthened the driveway’s resilience against future damage.

If you’ve noticed uneven floors, sinking slabs, or widening concrete joints around your home, now is the time to act. Contact Redeemers Group today to schedule a professional evaluation and get proven, customized solutions that protect your property for years to come.