Testimonials for Redeemers Group

Alan S. of Weiner, AR is thrilled about the results of his crawl space repair project.  Alan stated "These guys are fantastic!...They're really comprehensive [and] keep me informed on what they're doing and what they're going to do.  I think I've made a couple friends and I hope they have too."

Joe was very thorough with explaining everything and even came back a second time to explain and clarify. I called 3 or 4 other companies, while they did quote cheaper prices, I wasn't convinced their solutions were a long time solution and I wasn't sure if they all had warranties. I felt the amount of time Joe gave me was a level of attention that other companies hadn't given me. Justin and Jose did the work and did a good job! There was a little confusion on the scope of work being done but it got sorted out quickly.

I just wanted to say that the guys that came to my house to do the work underneath were wonderful. They were absolutely excellent. They were very nice guys. And so, I wanted to let you know what a great group of guys you sent me, and I sppreciate that. I also wanted to make sure my neighbor gets credit for referring me. But again, thank you for sending those three guys. They were perfect; they were such gentlemen. They were under my house, and I could hear every word they said and they were just so nice and so respectful. Kudos to them. Give them a a big raise! Thank you!  

I teach customer service, and Redeemers Group is the best company by far that I have run across. They have the best customer service from the front end to the back end.

Our crawl space was an absolute wreck. We did an entire house renovation several years ago, but I've never seen a transformation like what Kyle, Chet, and Jake performed today when they encapsulated underneath my house. Not only does the work look impeccable, they even showed up 2 days early after finishing another job to get a jump on my project. They were on time, and worked the entire day. I don't think they even took a lunch break. The customer service was great too. Anytime I approached them with a question or request, they would take off their masks and lights, and I would tell them, "Man you don't have to do all that," they would respond with "No. It's ok. We always have time for the customer." They were extremely polite and informative about what was happening. This is a great company with great employees who care about the work they're doing. That is hard to find these days. If I ever need another service that they provide, I won't hesitate to hire Redeemers Group. It was definitely a 5 star experience. Thank You!

Everyone from the salesman to the workers were really great to deal with. Our home got moved up to an earlier appointment time due to our situation being much worse than previously thought by us. The workers were polite, worked hard, always early to arrive ahead of scheduled time, stuck with it until done. Absolutely would hire this company again!!! Customer service at the top level also. Other companies could learn a LOT from this company about customer service, type of employees to hire, quality of work done. They are simply put OUTSTANDING!!! I dont give rave reviews unless earned. They earned it hands down!! Thank God they are in business!

Professionalism from start to finish. Caring and good listeners, and prompt (re:Cassi Conyers). Explained & no sales pressure (re:Michael Lurie). Derwin, James, and Noland worked hard! And knew what they where doing. They made sure everything was cleaned up in the work area. Derwin, the foreman on my job was a gentleman and a great listener...he worked hard and had his crew ready to get the job done. I would ask a question and he would explain in terms I could understand. Thanks to him and James & Nolan for job well done.

Neiko Wood did a fantastic job! He is knowledgeable and he explains things well. He is very thorough and he does the job right. I would highly recommend Redeemer’s Group because of Neiko’s excellence. I’ve worked with many contractors over the years who have done a great job, but Neiko stood out from the rest. He is outstanding. Give this man a raise and a promotion! Thanks so much.  

Y'all did a fantastic job! I greatly appreciated all the hard work you did. I am grateful for how long you worked and how you explained everything.  I know you guys worked hard and I don't want you to think that this goes unnoticed, Great job guys!!!!  

Angel Malburg did excellent during dehumidifier replacement & service scheduling. Keep her!!!!

Very pleased with this company. They capitalize on their customers making sure they have proper understanding and satisfaction. They also inform and educate you on the process of what’s being done to your house. I’m thankful for them. Special thanks to Dellwyn, the guy cares about the customer. Easy and convenient. The installation crew was fast and efficient with their work. They also educate you on what’s being done and how the project process works.

My experience with the installation crew and the clean-up process was a 10 out of 10!

Simply great! Chet and the guys were so kind and nice.  I've never had that from a company before.  They told us everything that was being done.  If anyone ever has this type of problem, you will be highly recommended!

One of the nicest, most polite service personnel I've dealt with -- (Nolan Manson) a good hire. Above and beyond by removing a dead mouse as well.

Dear Mr. Cooper, Thank you for taking the time to go over my concerns yesterday.  As you promised, your folks showed up yesterday, finished, and I believe we are all set.  After speaking with you I feel that the job must meet your high standards and thus I must trust your word.  As discussed, what I believe happed is that just too many minor problems that ordinarily would be considered part of the process finally reached a threshold leading to an overall perception that the job was not being handled appropriately. Please know that I interviewed several companies for this job and The Redeemers Group, by far, exceeded the expertise, professionalism, and qualifications of the others.  I believe it is fair to overlook the issues we talked through yesterday if you please take to heart some of the points we discussed and use them for performance improvement.  Presentation, especially in your line of work where the end product is not always visible to the lay customer like me, is 90% of the job. I would like to emphasize the outstanding professionalism of Bobbi and Phil.  These two individuals presented the Redeemers Group in the way I would want my company represented.  Because of Bobbi and Phil, plus your engagement with your customers when issues arise, I would not have considered using another company no do I wish I had.  I have no negative comments to make about the Redeemers Group and you will be the first I call when I need foundation and crawlspace expertise in the future. The job was completed to my satisfaction and despite some bumps, we made it through!  I hope you can use the feedback I provided. There is no rush to this, but I would like to have Phil back out to finish the estimate for our crawlspace project. Best regards,Eric R.